Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service
I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c
Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management
I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.
Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an
Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with th
Also listed in Customer Self-Service
UserGuiding is a Game-Changer for User Adoption!
UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer.
What I love:
✅ Super intuitive, no-code setup
✅ Smooth onboarding experience for new users
✅ Great customization options to match our branding
✅ Responsive and helpful customer support
Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀
Highly recommend! Review collected by and hosted on G2.com.
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best c
Also listed in Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support
Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. Review collected by and hosted on G2.com.
Keyspider is a site search(Search-as-a-Service) platform that can revamp your website’s search experience. It's a cloud-based search engine.
Also listed in E-Commerce Search, Insight Engines, Customer Self-Service, A/B Testing, Personalization
We were able to tailor the search experience to suit our specific business needs, branding, and workflows. Moreover, seamless integration with our existing systems, including CRM, CMS and document management tools, made the transition incredibly smooth. Review collected by and hosted on G2.com.
CommBox - The intelligent customer interaction center for live & automated customer communication.
Also listed in SAP Store, Shared Inbox, AI Sales Assistant, Chatbots, Live Chat
We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.
We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.
The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.
Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.
The support team at CommBox is excellent, with quick responses and personal assistance.
CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.
The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! Review collected by and hosted on G2.com.
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your
Also listed in Shared Inbox, Conversational Support, Live Chat, Enterprise Feedback Management, Customer Self-Service
The customer service is efficiently reactive and helpful, I've had nothing but great experiences chatting with the team and clearing some doubts.
The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated. Review collected by and hosted on G2.com.
Blazing fast and powerful striking solutions helping in uplifting sales and customers through Live Chat. Desku is one of the powerful helpdesk software helping IT companies an
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing
Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are:
-It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view
-With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows.
-Their rich set of automation templates allows us to address enquiries from different set of customers super easy. Review collected by and hosted on G2.com.
Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.
Also listed in Co-Browsing, SMS Marketing, Live Chat, Contact Center, Customer Self-Service
Have always had a great experiences working with various Glia team members. Everyone has been supportive and knowlegeable when we have questions. Review collected by and hosted on G2.com.
DeepConverse helps businesses automate and scale their customer conversations. DeepConverse Chatbot, Conversational Search, and Interactive Guides have become a prime choice f
Also listed in Customer Self-Service, AI Agents
DeepConverse has been an excellent partner in our Customer Support Automation journey over the last few years. We’ve been able to automate our Returns process to a large degree resulting in significant cost savings. We were one of the first Sunshine Conversations implementations and they did an excellent job supporting this. Being a large global organization operating across multiple locales and supporting hundreds of consumer electronics products, our volume and requirements were quite demanding and DeepConverse rose to the challenge every time. Definitely recommend working with DeepConverse to help with your customer support challenges. Review collected by and hosted on G2.com.
Gladly is a customer service software.
Also listed in Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat
The functionality is great for our small team, the AI functions are always evolving in productive ways. The Liveboards, Routing, People Match, and Rules functions save to much time and are easy to implement Review collected by and hosted on G2.com.
EdCast MyGuide is a developer and manufacturer of on screen training software.
Also listed in Customer Self-Service
Found the contact management system user-friendly and efficient. Review collected by and hosted on G2.com.
Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100%
Also listed in Customer Service Automation, Conversational Marketing, Customer Self-Service, Conversational Support, AI Chatbots
Gleen AI's response quality is outstanding. In addition, the responsiveness of the Gleen team is amazing. The Gleen team was there for us at every step of the process -- from documentation, to pre-implementation, to post-implementation and ongoing performance monitoring. You couldn't ask for a better partner to help you on your journey to transform CS with generative AI. Review collected by and hosted on G2.com.
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Also listed in Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management
The user experience is really simple; it consolidates all communications with customers in one place, whether through email, live chat or phone conversations. The ability to automate workflow tasks such as ticket assignment, response sending and interaction tracking is quite remarkable. As a result, we have been able to devote more time and energy to the conclusion of agreements. We can bring all customer interactions together in one place, they are saved and structured, so no one on the team has to go through multiple systems to find a customer’s history, whether it be via email, chat or a web form. Review collected by and hosted on G2.com.
Magentrix Customer Success is designed to deliver better customer service, reduce costs and save on development resources.
Also listed in Online Community Management
At Kiteworks, we use Magentrix for a number of different functions which all connect directly to our Salesforce environment:
1) Partner portal - allowing our partners to log cases into the Magentrix portal. This flows directly into our Salesforce Service Cloud environment and integrates pretty seamlessly. We use this for a number of functions:
Partners can log cases which flows directly to Salesforce.
Partners can access Tool Kits and register deals.
The Magentrix UI is very easy to configure and the integration to Salesforce is pretty seamless.
2) Customer portal - We also have the customer portal where partners can log deals and deal registrations.
3) Support - Their support is small, but very responsive. I am especially impressed by their CSM who is very responsive and is able to resolve issues quickly.
4) Costs - Quite affordable given the substantial offering.
5) Implmentation cycle - Again, is very configurable, and flexible. They have Sandboxes which are easy to connect to a Salesforce environment. Review collected by and hosted on G2.com.
Also listed in Customer Service Automation, Conversational Marketing, Live Chat, Customer Self-Service, Bot Platforms
Twixor's NLP and GenAI features is by far my most favourite aspect about Twixor. We usually build simple customer support bots with basic NLP understanding capabilities for specific intents. NLP feature is easy to use because of its drag and drop nature, and i dont really have to code it. its almost always deployed instantly without any challenges. Review collected by and hosted on G2.com.
livepro is passionate about improving customer service through effective knowledge management
Also listed in Customer Self-Service, Contact Center Knowledge Base, Genesys AppFoundry Marketplace
The tool is simple to use in so many ways. For a user, the tool is easy to navigate and find what you're looking for. As an author, the tool is easy to understand and develop for. I think the greatest advantage LivePro has is the support. I have never had a situaiton where I felt "left hanging" by the LivePro team and anytime I have had a question or an issue (which are rare), the team has been prompt at replying and being supportive. Their "S tier" level of support began before we even launched the tool. With the training from LivePro, our implementation was incredibly easy. Review collected by and hosted on G2.com.
AI powered virtual customer support to help people discover, buy, and fix products and devices on the channels they prefer. SOC 2, ISO 27001, GDPR, and HIPAA compliance. Integ
Also listed in Customer Self-Service, Contact Center Knowledge Base, Conversational Support, Digital Customer Service Platforms, Live Chat
What I like most about Mavenoid:
1. Easy to use, along with advance technology. (AI Rewrite, Search Gap)
2. Lots of support guide available, and fast responses from the team.
3. The purpose of the Mavenoid Assistant tool. Help us build troubleshooting guides and FAQs for customers to use during operating hours and non-operating hours. Review collected by and hosted on G2.com.
An AI-powered support ecosystem built to give your users an outstanding customer experience - on autopilot
So many different "AI" chatbots out there that just aren't. This is the real deal. This was very easy to setup and get off the ground! It learned from our website, PDF's of our literature, and videos. On top of that, it was easy to integrate into our website and have clients start using it. It makes our customer service team look amazing and people are even starting to use it inside the office to get the right info.
Just amazing! Review collected by and hosted on G2.com.