Faq Management Software

Typically, Faq Management is a capability of a variety of other G2 Software categories. See more below to select the

best Faq Management Software.

Freshdesk

Freshdesk

(3,498)4.4 out of 5

Freshdesk

(3,498)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you

Top Faq Management Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service


Jenny P.
JP
(Original )Information
“Efficient and Seamless Customer Support with Freshdesk”
What do you like best about Freshdesk?

I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

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Zoho Desk

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c

Top Faq Management Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management


MW
“One place to manage all customer support”
What do you like best about Zoho Desk?

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an

Top Faq Management Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base


Jon S.
JS
“Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management”
What do you like best about Salesforce Service Cloud?

Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

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UserGuiding

UserGuiding

(554)4.7 out of 5

UserGuiding

(554)4.7 out of 5

UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with th

Top Faq Management Software Result from Digital Adoption Platform

Also listed in Customer Self-Service


Adam S.
AS
“Amazing experience”
What do you like best about UserGuiding?

UserGuiding is a Game-Changer for User Adoption!

UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer.

What I love:

✅ Super intuitive, no-code setup

✅ Smooth onboarding experience for new users

✅ Great customization options to match our branding

✅ Responsive and helpful customer support

Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀

Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

Its a natural fact in SaaS, but some bugs are there that can be fixed with Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

UserGuiding is solving the challenge of user adoption and onboarding by making it easy to create interactive guides, tooltips, and walkthroughs without relying on developers. This has been a huge benefit for us because it helps new users get up to speed quickly, reduces support requests, and ensures that key features don’t go unnoticed.

By improving our onboarding process, UserGuiding has directly contributed to higher engagement, better retention, and a smoother user experience—all of which are critical for growth. 🚀 Review collected by and hosted on G2.com.

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Intercom

Intercom

(3,321)4.5 out of 5

Intercom

(3,321)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best c

Top Faq Management Software Result from Live Chat

Also listed in Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support


Max P.
MP
“I have achieved a higher level of connection with customers”
What do you like best about Intercom?

Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. Review collected by and hosted on G2.com.

What do you dislike about Intercom?

In cases where bots have difficulty understanding the more complex questions, a human agent is called to continue the conversation. We have learned to modify automated flows to reduce the occurrence of this, however it can still be annoying for consumers. Review collected by and hosted on G2.com.

What problems is Intercom solving and how is that benefiting you?

We have managed to configure custom messages to be sent depending on the actions of the user. For example, we provide a helpful reminder with instructions on how to create an account if the user hasn’t done so in 48 hours. Therefore, we do not sit back and expect customers to contact us with questions; we actively encourage them to do so. In short, we used to rely on long and inefficient ticket resolution processes and emails. Chat, automation, support and user activity analytics are now in one place. Our entire support team was able to handle a large volume of requests thanks to this. Review collected by and hosted on G2.com.

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Keyspider

Keyspider

(22)4.8 out of 5

Keyspider

(22)4.8 out of 5

Keyspider is a site search(Search-as-a-Service) platform that can revamp your website’s search experience. It's a cloud-based search engine.

Top Faq Management Software Result from Enterprise Search Software

Also listed in E-Commerce Search, Insight Engines, Customer Self-Service, A/B Testing, Personalization


GS
“The Impact of Keyspider Enterprise Search is Game-Changer for Our Business”
What do you like best about Keyspider?

We were able to tailor the search experience to suit our specific business needs, branding, and workflows. Moreover, seamless integration with our existing systems, including CRM, CMS and document management tools, made the transition incredibly smooth. Review collected by and hosted on G2.com.

What do you dislike about Keyspider?

we would appreciate expanded technical documentation to accommodate language support for our diverse team. Review collected by and hosted on G2.com.

What problems is Keyspider solving and how is that benefiting you?

It delves deep into our vast data repositories, encompassing various file formats, databases, and cloud-based storage. The ability to retrieve information from different sources under a unified platform has vastly improved our team's productivity and streamlined our workflows. Review collected by and hosted on G2.com.

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CommBox

CommBox

(50)4.7 out of 5

CommBox

(50)4.7 out of 5

CommBox - The intelligent customer interaction center for live & automated customer communication.

Top Faq Management Software Result from Conversational Support

Also listed in SAP Store, Shared Inbox, AI Sales Assistant, Chatbots, Live Chat


DI
(Original )Information
“CommBox helped us improve lead response time by 75% ‏”
What do you like best about CommBox?

We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.

We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.

The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.

Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.

The support team at CommBox is excellent, with quick responses and personal assistance.

CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.

The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! ‏ Review collected by and hosted on G2.com.

What do you dislike about CommBox?

We use our own CRM, which CommBox isn't integrated into. Review collected by and hosted on G2.com.

What problems is CommBox solving and how is that benefiting you?

Lead generation

Lead qualification

Send outbound campaigns

We can manage multiple conversations at once.

We route calls from IVR to WhatsApp‏ Review collected by and hosted on G2.com.

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Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your

Top Faq Management Software Result from Help Desk

Also listed in Shared Inbox, Conversational Support, Live Chat, Enterprise Feedback Management, Customer Self-Service


Ana Carolina D.
AD
“A perfect tool for start ups but there's room for improvement”
What do you like best about HubSpot Service Hub?

The customer service is efficiently reactive and helpful, I've had nothing but great experiences chatting with the team and clearing some doubts.

The possibility to personalize the work space according to the needs of the company (add or remove properties, the creation of smart dashboards that give you a nice overview of the created campaigns' KPIs and the suggestions when creating sequences, email templates and workflows is very helpful and much appreciated. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Service Hub?

Me and my colleagues have the impression that the UX is constantly changing, which makes it difficult to retain information and organise the creation of new projects. Although not extremely difficult to use, the interface is not exactly the most intuitive, meaning that for newcomers is hard to get a bearing of the main usages of the availables tools.

Integration with other platforms can be very glitchy (ie LinkedIn) and there's not a lot of flexibility dealing with deleted files. For instance, I've been stuck on a sequence for a few days, not being able to figure out how to properly enroll new contacts as that process changed slightly lately and it's become even less intuitive than before. Even with the help of customer support I still can make it work and I'm not able to find an option to purge the linked imports from the system in order to start from scratch as it was recommended. This has had a major imapct in our latest campaign and we do not currently have the time or manpower to focus on finding solutions. Considering the amount of money spent on the tool, it's a shame. Review collected by and hosted on G2.com.

What problems is HubSpot Service Hub solving and how is that benefiting you?

At EcoMundo we use HubSpot as our main CSM tool and outbound marketing management.

Although very helpful, given that the staff who uses it on a daily basis is small in numbers, the difficulty in creating a cohesive experience hinders a lot of our projects.

Due to budget constraints, it's the only tool available for us to use in that scenario and the return on experience does not exactly match the costs of HubSpot. Review collected by and hosted on G2.com.

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Desku.io

Desku.io

(31)4.8 out of 5

Desku.io

(31)4.8 out of 5

Blazing fast and powerful striking solutions helping in uplifting sales and customers through Live Chat. Desku is one of the powerful helpdesk software helping IT companies an

Top Faq Management Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing


TC
(Original )Information
“Desku helps us automate handling of general incoming enquiries.”
What do you like best about Desku.io?

Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are:

-It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view

-With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows.

-Their rich set of automation templates allows us to address enquiries from different set of customers super easy. Review collected by and hosted on G2.com.

What do you dislike about Desku.io?

They can improve upon their reporting feature to make it more concise and user-friendly. Review collected by and hosted on G2.com.

What problems is Desku.io solving and how is that benefiting you?

With a small set of team, responding each and every enquiry in timely manner became difficult for us. Desku's AI-Chatbot helps us to create different set of responses for different set of general enquiries allowing our support team to handle more important enquiries to turn them into potential customers for us. Review collected by and hosted on G2.com.

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Glia

Glia

(38)4.8 out of 5

Glia

(38)4.8 out of 5

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Top Faq Management Software Result from Digital Customer Service Platforms

Also listed in Co-Browsing, SMS Marketing, Live Chat, Contact Center, Customer Self-Service


Verified User in Financial Services
AF
“Expecting to be long-time clients of Glia.”
What do you like best about Glia?

Have always had a great experiences working with various Glia team members. Everyone has been supportive and knowlegeable when we have questions. Review collected by and hosted on G2.com.

What do you dislike about Glia?

I don't really have any dislikes. I would like to be able to download PDF/Word versions of what is in the Support Portal. If we need to share information from the Portal with other departments, we have to copy and paste the content into a Word document or temporarily give someone from that department access to the Glia Hub/Support Portal. Review collected by and hosted on G2.com.

What problems is Glia solving and how is that benefiting you?

We now have a juiced up chat tool for our members and staff to use. The ability to offer co-browsing, file sharing, and screen sharing has improved the support experience. We have recently integrated the GVA from our previous digital assistant vendor. The GVA will offer a better experience for members being handed over to a live agent. Review collected by and hosted on G2.com.

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DeepConverse

DeepConverse

(13)4.9 out of 5

DeepConverse

(13)4.9 out of 5

DeepConverse helps businesses automate and scale their customer conversations. DeepConverse Chatbot, Conversational Search, and Interactive Guides have become a prime choice f

Top Faq Management Software Result from Chatbots

Also listed in Customer Self-Service, AI Agents


Verified User in Information Technology and Services
AI
“Versatile and robust customer support automation platform”
What do you like best about DeepConverse?

DeepConverse has been an excellent partner in our Customer Support Automation journey over the last few years. We’ve been able to automate our Returns process to a large degree resulting in significant cost savings. We were one of the first Sunshine Conversations implementations and they did an excellent job supporting this. Being a large global organization operating across multiple locales and supporting hundreds of consumer electronics products, our volume and requirements were quite demanding and DeepConverse rose to the challenge every time. Definitely recommend working with DeepConverse to help with your customer support challenges. Review collected by and hosted on G2.com.

What do you dislike about DeepConverse?

Did not find anything to dislike. If your needs are complex, make sure to work with the DC team. They are quite resourceful and their platform is quite flexible to address many different scenarios. Review collected by and hosted on G2.com.

What problems is DeepConverse solving and how is that benefiting you?

We automated support for common issues. One of the major win was automating Returns Management. Review collected by and hosted on G2.com.

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Gladly

Gladly

(981)4.7 out of 5

Gladly

(981)4.7 out of 5

Gladly is a customer service software.

Top Faq Management Software Result from Help Desk

Also listed in Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat


KZ
“Love the Gladly support team and the product”
What do you like best about Gladly?

The functionality is great for our small team, the AI functions are always evolving in productive ways. The Liveboards, Routing, People Match, and Rules functions save to much time and are easy to implement Review collected by and hosted on G2.com.

What do you dislike about Gladly?

There is some differences in reporting when transitioning to this tool from other ticket based tools. I love the way Conversations are prioritized vs each ticket like other tools, but comparing between the too for historical comparisons can be tricky Review collected by and hosted on G2.com.

What problems is Gladly solving and how is that benefiting you?

Gladly unifies communication channels, provides personalized support through AI-driven insights, and streamlines support workflows. This enables faster, more efficient customer interactions with reduced operational costs. The platform consolidates customer conversations, automates routine tasks, and ensures our team has comprehensive interaction histories. Review collected by and hosted on G2.com.

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EdCast MyGuide

EdCast MyGuide

(20)4.9 out of 5

EdCast MyGuide

(20)4.9 out of 5

EdCast MyGuide is a developer and manufacturer of on screen training software.

Top Faq Management Software Result from Digital Adoption Platform

Also listed in Customer Self-Service


Syed Ahsan Saleem B.
SB
“Easy Contact Management”
What do you like best about EdCast MyGuide?

Found the contact management system user-friendly and efficient. Review collected by and hosted on G2.com.

What do you dislike about EdCast MyGuide?

Suggests the inclusion of more advanced segmentation features. Review collected by and hosted on G2.com.

What problems is EdCast MyGuide solving and how is that benefiting you?

Simplifies managing and segmenting email lists. Review collected by and hosted on G2.com.

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Alhena AI

Alhena AI

(34)4.9 out of 5

Alhena AI

(34)4.9 out of 5

Alhena AI (Formerly Gleen) helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100%

Top Faq Management Software Result from Chatbots

Also listed in Customer Service Automation, Conversational Marketing, Customer Self-Service, Conversational Support, AI Chatbots


Harendra P.
HP
“For ecommerce merchant that need to scale, Gleen AI is the perfect partner”
What do you like best about Alhena AI?

Gleen AI's response quality is outstanding. In addition, the responsiveness of the Gleen team is amazing. The Gleen team was there for us at every step of the process -- from documentation, to pre-implementation, to post-implementation and ongoing performance monitoring. You couldn't ask for a better partner to help you on your journey to transform CS with generative AI. Review collected by and hosted on G2.com.

What do you dislike about Alhena AI?

We'd love to use Gleen AI to improve conversion on our website. Gleen AI has been focused primarily on improving customer service, but improving conversion is a big deal as well. They're in the process of adding a lot of conversion features. Review collected by and hosted on G2.com.

What problems is Alhena AI solving and how is that benefiting you?

Profitable scalability. Our revenue, customers, and customer service issues were growing exponentially. Gleen AI has enabled us to profitably scale. Review collected by and hosted on G2.com.

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Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Top Faq Management Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management


Carletta C.
CC
“Our sales and customer relationships have been strengthened by Zendesk”
What do you like best about Zendesk Support Suite?

The user experience is really simple; it consolidates all communications with customers in one place, whether through email, live chat or phone conversations. The ability to automate workflow tasks such as ticket assignment, response sending and interaction tracking is quite remarkable. As a result, we have been able to devote more time and energy to the conclusion of agreements. We can bring all customer interactions together in one place, they are saved and structured, so no one on the team has to go through multiple systems to find a customer’s history, whether it be via email, chat or a web form. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

It took a long time to set things up from the beginning, but the system is powerful and needs some changes before it can be turned on and used to its full potential. It took more time than anticipated to tailor the workflows and reporting matching our company model. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

The way we handle sales and customers has improved a lot. Zendesk allowed us to create a Kanban board, which we used to delegate work, set due dates and monitor development. There was a huge change when all the information could be seen in one place. When a customer contacts us, we immediately create a ticket and record the entire chat so that anyone on our team can access it. We can quickly and easily assess the full case history to ensure that new responses are accurate and consistent with previous exchanges. We were also able to make real-time adjustments to our plan thanks to the custom reports I built to track sales team performance. Review collected by and hosted on G2.com.

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Magentrix Customer Success is designed to deliver better customer service, reduce costs and save on development resources.

Top Faq Management Software Result from Customer Self-Service

Also listed in Online Community Management


ML
“Magentrix Review - Customer and partner Portal”
What do you like best about Magentrix Customer Portals?

At Kiteworks, we use Magentrix for a number of different functions which all connect directly to our Salesforce environment:

1) Partner portal - allowing our partners to log cases into the Magentrix portal. This flows directly into our Salesforce Service Cloud environment and integrates pretty seamlessly. We use this for a number of functions:

Partners can log cases which flows directly to Salesforce.

Partners can access Tool Kits and register deals.

The Magentrix UI is very easy to configure and the integration to Salesforce is pretty seamless.

2) Customer portal - We also have the customer portal where partners can log deals and deal registrations.

3) Support - Their support is small, but very responsive. I am especially impressed by their CSM who is very responsive and is able to resolve issues quickly.

4) Costs - Quite affordable given the substantial offering.

5) Implmentation cycle - Again, is very configurable, and flexible. They have Sandboxes which are easy to connect to a Salesforce environment. Review collected by and hosted on G2.com.

What do you dislike about Magentrix Customer Portals?

Standard reporting can be lacking and can be limited to only Administrators. It could be eaiser to use. Review collected by and hosted on G2.com.

What problems is Magentrix Customer Portals solving and how is that benefiting you?

Ability for partners to log customer cases. Ability for partners to search a knowledge base. Ability for customers/partners to have a community portal for playbooks and register deals.

Kiteworks has been using Magentrix for about a decade. The product simply works as a 3rd party tool that integrates to Salesforce seamlessly. It is something I would evaluate in other companies needed a partner/customer portal. Review collected by and hosted on G2.com.

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Ajay G.
AG
“Well-advanced NLP feature to build natural-sounding bots”
What do you like best about Twixor?

Twixor's NLP and GenAI features is by far my most favourite aspect about Twixor. We usually build simple customer support bots with basic NLP understanding capabilities for specific intents. NLP feature is easy to use because of its drag and drop nature, and i dont really have to code it. its almost always deployed instantly without any challenges. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

While the features are extremely helpful to our business, the learning phase of the platform was challenging. the good thing is - theres a lot of learning materials provided by the twixor team for you to peruse. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Twixor pretty much helps with providing the right conversational insights at the right place and time - as simple as that. the bot has helped make our product mroe intuitive and user friendly if a user has a doubt or a quick question. our bounce rates on our product has dropped by 24%, which is quite good. Review collected by and hosted on G2.com.

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livepro is passionate about improving customer service through effective knowledge management

Top Faq Management Software Result from Work Instructions

Also listed in Customer Self-Service, Contact Center Knowledge Base, Genesys AppFoundry Marketplace


Verified User in Financial Services
AF
“A Breath of Fresh Air for a KMS”
What do you like best about livepro Knowledge Management?

The tool is simple to use in so many ways. For a user, the tool is easy to navigate and find what you're looking for. As an author, the tool is easy to understand and develop for. I think the greatest advantage LivePro has is the support. I have never had a situaiton where I felt "left hanging" by the LivePro team and anytime I have had a question or an issue (which are rare), the team has been prompt at replying and being supportive. Their "S tier" level of support began before we even launched the tool. With the training from LivePro, our implementation was incredibly easy. Review collected by and hosted on G2.com.

What do you dislike about livepro Knowledge Management?

My only less than stellar experience with LivePro is category management from an admin level can be a tad complicated. Review collected by and hosted on G2.com.

What problems is livepro Knowledge Management solving and how is that benefiting you?

Our implementation of Livepro greatly improved our Average Handle Time in the call centers. Livepro also solved the issue of our contact center agents not being engaged with their knowledgebase as we have seen an 85% increase in usage vs our previous KMS. Review collected by and hosted on G2.com.

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Mavenoid

Mavenoid

(17)4.8 out of 5

Mavenoid

(17)4.8 out of 5

AI powered virtual customer support to help people discover, buy, and fix products and devices on the channels they prefer. SOC 2, ISO 27001, GDPR, and HIPAA compliance. Integ

Top Faq Management Software Result from Customer Service Automation

Also listed in Customer Self-Service, Contact Center Knowledge Base, Conversational Support, Digital Customer Service Platforms, Live Chat


Verified User in Manufacturing
AM
“Good Experiences with Good People”
What do you like best about Mavenoid?

What I like most about Mavenoid:

1. Easy to use, along with advance technology. (AI Rewrite, Search Gap)

2. Lots of support guide available, and fast responses from the team.

3. The purpose of the Mavenoid Assistant tool. Help us build troubleshooting guides and FAQs for customers to use during operating hours and non-operating hours. Review collected by and hosted on G2.com.

What do you dislike about Mavenoid?

Mavenoid is still growing, learning, and evolving. Sometimes, there are little bugs here and there, but the support team act fast to resolve it. Somethings still need to be audit such as hyperlinks. Nothing is perfect, yet. Review collected by and hosted on G2.com.

What problems is Mavenoid solving and how is that benefiting you?

General FAQs and common issues are being answered quicker without the need to contact a live agent and during non-operating hours. This saves the customer time and allows us to focus in other areas of the business. Review collected by and hosted on G2.com.

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Aidbase

Aidbase

(13)5.0 out of 5

Aidbase

(13)5.0 out of 5

An AI-powered support ecosystem built to give your users an outstanding customer experience - on autopilot

Top Faq Management Software Result from Customer Self-Service


Sam G.
SG
“Easy to setup, easy to use, and has impressed my clients and boss!”
What do you like best about Aidbase?

So many different "AI" chatbots out there that just aren't. This is the real deal. This was very easy to setup and get off the ground! It learned from our website, PDF's of our literature, and videos. On top of that, it was easy to integrate into our website and have clients start using it. It makes our customer service team look amazing and people are even starting to use it inside the office to get the right info.

Just amazing! Review collected by and hosted on G2.com.

What do you dislike about Aidbase?

Nothing that I have found so far. The pricing and customer service is great. Review collected by and hosted on G2.com.

What problems is Aidbase solving and how is that benefiting you?

We have so much information on our website that it is sometimes overwhelming to clients and their customers. This has helped speed up the process and help people find the info they are looking for. Review collected by and hosted on G2.com.

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