Facebook Data Mining Software

I don't personally have anything that I dislike about using Sprout because this is the first social platform I've used in my career, so I don't have anything to compare it to negatively. Review collected by and hosted on G2.com.

Sprout is great at helping the credit union I work for listen in for where we're mentioned on the web. I think this is a major benefit that has helped us as social media managers, as we've been preparing to merge with another credit union that is much larger than us. By helping us see where the other credit union is mentioned at frequently, we're able to be in the know of how our brand's reputation is in the community. Review collected by and hosted on G2.com.

While HubSpot Marketing Hub offers a comprehensive suite of marketing tools, its pricing structure can be a concern for some businesses. The costs can escalate quickly, especially as your contact list grows or you require more advanced features. For instance, the Professional plan starts at $890 per month for up to 2,000 contacts, with an additional onboarding fee of $3,000. Review collected by and hosted on G2.com.

HubSpot Marketing Hub solves the problem of managing fragmented marketing tools by providing an all-in-one platform for email campaigns, social media, and analytics. It streamlines lead generation and nurturing with customizable forms, landing pages, and automation, while integrating with CRM to unify customer data and align marketing with sales. Additionally, its robust analytics enable real-time performance tracking, helping to optimize campaigns efficiently. These features save time, improve coordination, and drive better marketing results. Review collected by and hosted on G2.com.

While SOCi has many great features, there are a few areas that could use improvement: SOCi can be on the pricier side, especially for smaller businesses or those with a limited number of locations. The value is clear for larger organizations, but the cost might be a barrier for smaller companies that don't require all of the platform's capabilities. Review collected by and hosted on G2.com.

For businesses with multiple locations or franchise networks, maintaining a consistent brand voice across various social media accounts can be daunting. At the same time, each location may have unique needs, such as local promotions, events, or customer engagement that require tailored content. Review collected by and hosted on G2.com.

They have constantly changed their UX, names of what things within the system are called, where things are kept, and how things work. I will log in one week, create directions for my team in how to use the platform and the following week everything is different. And, when they change something, inevitably something is broken. It feels like someone in the company loves tweaking the main design constantly- but it keeps breaking small stuff in the system. And, many of the UX updates don't improve the system, they just make things more confusing and difficult to find/use.

For example, they have things called workspaces and team spaces. But, we were paying for "seats" and "social accounts". I kept asking them to explain what a "seat" is vs. a "teamspace", and they couldn't really answer and made it seem like I was dumb for asking. I tried to explain that they constantly were changing what things were called and how things were billed- but they made it seem like I was the idiot.

In the end, I really feel like they changed the terms of our yearly agreement. I wanted a large number of accounts available with a certain number of social accounts available for each account (teamspace). That was our agreement. But, then they changed things and moved to this "seat" concept and somehow I suddenly had way less access that I signed up for.

Is this a robust system- yes. But, watch out- they may continue to change your terms, change what things are called, and constantly tweak the UX. Review collected by and hosted on G2.com.

We signed up for Simplified because it offered a robust social media management platform at an affordable price. We were able to manage our social media for many of our users. Review collected by and hosted on G2.com.

The primary frustrations we have with Hootsuite have more to do with Tiktok/Meta/Twitter/LinkedIn APIs than Hootsuite. We know they're at the mercy of those companies but they do a good job of communicating with us about what is going on when there are issues and are always working on a path forward to getting us the access we request. Review collected by and hosted on G2.com.

We use Hootsuite to do a tremendous amount of planning, listening, engaging and data creation and processing. Having a centralized place to handle the large volume of social media channels we're responsible for is incredibly valuable. Hootsuite and their partner products are a huge part of the success of our soical channels. Review collected by and hosted on G2.com.

We had quite a few bumps in the road with implementation early on. Our success/implementation coach and her manager were with us every step of the way. We didn't expect to have so many issues. Good news is they always get them fixed and are on it!

The Ai tool is fairly new with the webchat. It was piecing together information that wasn't accurate from our website because it took a piece of information from one page and combined it with another and didn't understand completely. As a result, we had to have them turn off the Ai answering function because it was letting customers know things that weren't correct. Review collected by and hosted on G2.com.

Birdeye allows us to use one system to do so much rather than paying for and managing multiple systems. We use this system for seven different businesses we own, and we've seen reviews increase for five of the businesses we've connected to automatic review requests. The system also allows us to do simple things like updating hours and other business information in one place. We can also chat with our customers who have questions in real time. We can answer phone voicemails via text, and that's helpful. Review collected by and hosted on G2.com.

The user experience is a little unfriendly but I know they're working on making it even greater! Review collected by and hosted on G2.com.

Try it out! Depending on what social platforms you're using, this tool can save you a lot of time for an incredibly low price. Review collected by and hosted on G2.com.

The biggest solution Vista Social has provided is saving time! As an agency, time and efficiency is critical. Vista Social has saved us hours each week by being able to schedule current and relevant content. Review collected by and hosted on G2.com.

I wish there was a way to schedule multiple story slides at one time. This forces me to create/upload my content in Loomly, send for approval, and "schedule" but still having to go into Meta Business Suite and post my stories from there (which usually puts them out of order). Review collected by and hosted on G2.com.

Loomly gives me the ability to draft, submit for approval, and schedule social media content a few weeks to over a month in advance on multiple platforms. Review collected by and hosted on G2.com.

I think reputation has area's for improvement by allowing us to be able to manage all platforms that allow reviews. My properties often get reviews on Yelp and I am unable to respond to those as they are not part of my platform. Additionally responding to review on Apts.com or Apartment List. All in one place would be great. Review collected by and hosted on G2.com.

Rep.com allows me to access a multitude of online reputation management is a succint place. I like that I can quickly respond to online reviews then toggle over to my social media pages for additional posting AND review my online reputation score to see where I have opportunities to boost that even more. Review collected by and hosted on G2.com.

The one thing id likie to see is more of a social media listening and managment. It's one area where we could increase effiecency. Review collected by and hosted on G2.com.

Synup signfiganytly helps our SEO and makes it easier for us to see and respond to comments from our customers as well as keep our listings up to date. Synup also no manages our store locator on our website keeping our listing information accurate across the web. Review collected by and hosted on G2.com.

I wish the client portal had been better thought out (for clients viewing the social media posts) as there's things about it that could be improved. Customers tend to not be very technical so the layout needs to be as simple as possible. Review collected by and hosted on G2.com.

I can manage plenty of accounts all at once for multiple clients from one portal, with proper whitelabelling and no confusion! Review collected by and hosted on G2.com.

It doesn't allow the management of personal accounts, but that is the same issue almost all other tools have. Review collected by and hosted on G2.com.

Zoho Social helps me manage all the clients I have and their various profiles in one place. I particularly like that there is an app that I can use to post or manage community engagement on the go. I don't need to be at my laptop or use separate platforms. I use other services provided by Zoho so it really extends beyond the Social aspect. I have been able to manage my business through a single service provider - I love it! Review collected by and hosted on G2.com.

Since trialling another service, I discovered that Determ was missing 9/10 mentions. At first they said they had sorted it out; next time it happened, it turned out they hadn't made the necessary changes. Then, as it continued, they stopped answering emails. When you're using it, it all looks fine, but once you compare with another product it is a big scam. AVOID!! Review collected by and hosted on G2.com.

I am a freelance PR consultant. I used Determ to monitor online coverage for my clients. At first I thought it was great, but when I realised it was missing coverage I trialled another service and found Determ was missing almost everything. Review collected by and hosted on G2.com.

As with all software, sometimes small bugs occur. However, the amazing and ready-to-help

customer support team helps us in time. Review collected by and hosted on G2.com.

In many ways, Sociality.io provides solutions that benefits us. We are happily using all the

modules of Sociality.io Publish, Engage, Listen, Analyze, and Competitor Analysis. To

specifically mention one, I can highlight the Competitor Analysis module. It is a life-saver. I

can not imagine gathering all the data together into one report for hundreds of accounts

without Sociality.io. Review collected by and hosted on G2.com.

The licensing model follows that of other vendors where you're paying per platform. Analytics are also an upcharge.

It does force you to carefully consider just how wide you would like to go on socials. Review collected by and hosted on G2.com.

I have a couple of business I'm trying to run, neither of which is social media focused. That means time I'm spending planning and updating social media is time taken away from core business.

Publer helps resolve that by making it very easy to stay on top of ALL our social media brands, while still being unique and tailored to each. Review collected by and hosted on G2.com.

SocialBee has a lot to offer, but it can feel quite complex initially. With so many features, it takes a bit of time to get comfortable navigating everything. However, the support team has been fantastic—they’re quick to respond, patient, and always ready to help with any questions. The webinars are also a great resource to guide you through each tool. Review collected by and hosted on G2.com.

Scheduling and the categories are very helpful. Review collected by and hosted on G2.com.

I hadn't heard of Statusbrew before, so I was a bit confused about them and Agorapulse. Not to say Agorapulse is bad, but Statusbrew offered a more refined experience in everything Agora does. Plus, their team was helpful enough in setting up my accounts and spaces, which made me pick them. Review collected by and hosted on G2.com.

The project management features were spot on, and if you're someone who likes to dive deep into data, Statusbrew can be considered. It captures everything happening on social media and presents it clearly in the reports. It's easy to use, with no unnecessary clutter to cause confusion. Review collected by and hosted on G2.com.

I wish there were a "pause account" option. We only use it when a client requires this specific service which is somewhat infrequent, so I wind up cancelling and reopening once or twice per year. Support folks are really good about cancel/reopen assistance, no friction or resistance. Review collected by and hosted on G2.com.

Keeping an eye on the chatter around a brand, product, person or incident. Specifically, whether that chatter is brand-impacting (meaningful) or just random noise. Picks up multiple sources so the coverage tends to be quite good - sometimes overwhelmingly abundant but filters and the "block source" option take care if that. Review collected by and hosted on G2.com.

If I HAD to pick something I dislike…a more user friendly home page when choosing marketing materials. Review collected by and hosted on G2.com.

Setting up and managing marketing campaigns can be time-consuming and complex, especially for businesses with limited resources or expertise. Sproutloud automates the entire process, allowing me to launch campaigns without the need for constant manual intervention. This efficiency saves me time and effort, letting me concentrate on core business activities. Also, maintaining brand consistency while catering to local market nuances can be challenging, especially when selling brand products. With SproutLand, I can tailor marketing strategies to both align with brand guidelines and respect local consumer expectations. This balance helps enhance brand loyalty, and consumer satisfaction. Review collected by and hosted on G2.com.

As for disadvantages, I can only mention limits for the collection of the retrospective data. However, it is not critical at all. Review collected by and hosted on G2.com.

Several departments of our company use Brand Analytics: Media relations, Client Service, Sales, Customer Experience. They use the system for media monitoring as well as social media analytics to fulfill tasks such as search of clients' pain points and product insights, handling of claims and complaints. Review collected by and hosted on G2.com.