Facebook Data Mining Software

The Social Listening feature could be more robust, as it doesn’t always provide in-depth results. We often have to apply multiple filters to refine the data, which can be time-consuming. Enhancing the depth of insights and improving filtering efficiency would make this tool even more powerful. Review collected by and hosted on G2.com.

Sprout Social helps streamline community management, making it easier to engage with our audience efficiently. The smart scheduling feature ensures posts go out at the best times across multiple platforms, maximizing reach and engagement. Additionally, the reporting tools provide valuable insights, allowing us to track performance and optimize our social media strategy effectively. Review collected by and hosted on G2.com.

There are so many features, so just getting a hang of it has taken some time. Review collected by and hosted on G2.com.

SOCi has solved two major challenges for me: centralization and efficiency. Having a centralized dashboard means I no longer have to log into multiple property accounts individually to make updates, post on social media, or manage changes. This has significantly saved time and streamlined my workflow. With SOCi, I can make quick updates across multiple properties in one place, allowing me to focus on strategy and engagement rather than tedious manual tasks. It’s been a game changer in managing our marketing efforts more effectively! Review collected by and hosted on G2.com.

Personally, I feel the UI sometimes appear overbearing and overwhelming. This is a major downside for me as a user. If the UI could become more user-friendly, especially for new users, it could easily increase the functionality. While other key issues like analytics, lack of shortened url and extensive feature may appear negative for new users to learn the platform. Review collected by and hosted on G2.com.

A major problem Hootsuite is solving for us is real-time engagement and ability to unify our content across multiple platform. Balancing schedules and conversation also comes in handy when managing social media posts. Review collected by and hosted on G2.com.

I find the account managers quite difficult to get ahold of and they upcharge you for the littlest things like adding a few more marketing contacts. The social media tools like the social calendar experiences a lot of glitches like not being able to exit to another tab without it erasing everything or having to constantly connect your accounts. I also find the social media tool to be not as intuitive or as up- to-date as the rest of the platform. Review collected by and hosted on G2.com.

It is helping our team align on the customer journey and helping us manage our customer base. It is also helping our marketing team do lifecycle marketing to our current customers and nurture prospective customers. Review collected by and hosted on G2.com.

There's nothing I dislike about Birdeye. Review collected by and hosted on G2.com.

From a marketing perspective bringing in leads for the Sales team; I think that Birdeye is helping us create a more streamlined and data-driven approach, which for us is very beneficial as it directly impacts occupancy and brand trust for all of our senior living communities that we manage at Arrow Senior Living Management. Review collected by and hosted on G2.com.

Some advanced features are locked behind a premium plan, and a few customizations could be better. But overall, the free version is still great! Review collected by and hosted on G2.com.

Simplified is solving the problem of managing multiple design and content creation tools. By combining graphic design, video editing, social media management, and AI-powered writing into one platform, it eliminates the need for switching between different apps. This benefits me by saving time, improving productivity, and making it easier to create professional-quality content without needing advanced skills. The user-friendly interface and powerful features allow me to focus on creativity rather than learning complex software. Review collected by and hosted on G2.com.

I think the rates could be a little bit more competitive. While they are pretty good, I think they can be more competitive. Additionally, I think that they could add more platforms such as WhatsApp or even Telegram. That way, it would make handling all that information in one place, and easier. Review collected by and hosted on G2.com.

It makes all interactions with customers a lot easier, and enjoyable since it is not needed for you to have different tabs open. It can all be handled on the same tab, and even at the same time. That helps us to save time, and money. Review collected by and hosted on G2.com.

Sometimes the loading time is a bit slow, especially when switching between features. Also, adding some more advanced analytics and reporting tools would be great for better tracking performance. But overall, it’s still a great tool! Review collected by and hosted on G2.com.

Zoho Social has simplified our social media management by bringing all platforms into one dashboard. It saves us time by allowing us to schedule posts in advance and provides insights to track what works best. This helps us focus on improving our content and connecting with our audience more effectively. It’s also cost-effective, which is perfect for our small business. Review collected by and hosted on G2.com.

The ability to post to both a feed and a Story simultaneously

🔹 Trending hashtag suggestions to stay ahead

🔹 AI-powered writing suggestions for captions

🔹 Optimal posting time recommendations to maximize engagement Review collected by and hosted on G2.com.

Loomly saves me time by allowing me to schedule and automatically push content across multiple social media platforms at once. This eliminates the need to post manually on each platform, making my workflow more efficient and streamlined Review collected by and hosted on G2.com.

There is only 1 downside. The social media management is an add-on so I can't give my opinon on that part of the platform. Review collected by and hosted on G2.com.

Managing so much in one place makes my job so much easier. Not only can I optimize SEO, but I can update hours and run campaigns. Having it all in one place is truly so helpful. I have really enjoyed using Synup and look forward to continuing to track our progress with the powerful reporting. Review collected by and hosted on G2.com.

I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. Review collected by and hosted on G2.com.

The primary issue it solves for me is management of a sheer number of hyper-local entities and their reputation. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say that it sometimes misses a few niche mentions when I use very specific keywords. For example, during one of my recent campaigns, I had to fine-tune my searches to get the results I needed. It’s not a major issue, and honestly, most tools in this space have similar challenges.

I’d also love to see more integrations with other platforms we use regularly. While it’s already great in terms of ease of integration, expanding the options would make it unbeatable. Review collected by and hosted on G2.com.

Determ has made a huge difference in how I monitor brand sentiment, competitors, and audience engagement. Before using it, I spent hours manually searching for trends and mentions, and I still worried I was missing something. Now, Determ does all of that for me in real time.

One specific example: During a product launch earlier this year, Determ alerted me to a surge of mentions about a feature we hadn’t emphasized enough in our campaign. Thanks to those insights, we were able to adjust our messaging on the same day, leading to better engagement and more positive feedback from customers.

In terms of frequency of use, I use Determ multiple times a day—it’s an essential part of my daily workflow. Whether I’m checking on campaign performance, tracking competitor activity, or just staying updated on social trends, it’s always open on my screen. I honestly can’t imagine doing my job without it now. Review collected by and hosted on G2.com.

As with all software, sometimes small bugs occur. However, the amazing and ready-to-help

customer support team helps us in time. Review collected by and hosted on G2.com.

In many ways, Sociality.io provides solutions that benefits us. We are happily using all the

modules of Sociality.io Publish, Engage, Listen, Analyze, and Competitor Analysis. To

specifically mention one, I can highlight the Competitor Analysis module. It is a life-saver. I

can not imagine gathering all the data together into one report for hundreds of accounts

without Sociality.io. Review collected by and hosted on G2.com.

I have no complaints about Statusbrew

Sometimes lags a bit and the over page speed experience can improve. Review collected by and hosted on G2.com.

I used to manage reviews through a spreadsheet, but now I can simply share the content calendar with clients and gather their feedback. Plus, report link sharing has saved a lot of time, making the process much more efficient.. Review collected by and hosted on G2.com.

I've found that even when I'm on a single platform, it still can be challenging to tag a person or page. I still have to go into the post after it's live to activate the tagging. Would love to see that feature improved. I would also like to reuse older posts by just duplicating, updating the date and content, and posting, but as of right now, you have to copy and paste the content and start a fresh post. Minor thing, but would be great to see that easier to repurpose. Review collected by and hosted on G2.com.

Manual posting across one platform eats up so much time -- not to mention 3 or more platforms like I use. I appreciate the ease of scheduling posts, and follow up comments. It's saving me lots of time, and giving me more flexibility in how I display my content marketing assets. Review collected by and hosted on G2.com.

The downside is the reporting grouping. I would prefer to be able to group reports however I want. If I'd like to combine all the reporting into one large group, there isn't really a way to do it. BUT, we love the platform and it is not nearly as expensive as other alternatives. Review collected by and hosted on G2.com.

Prior to SocialPilot, we were using another software and the cost was just getting way to high for us so we looked for another solution and this was it! Review collected by and hosted on G2.com.

If I HAD to pick something I dislike…a more user friendly home page when choosing marketing materials. Review collected by and hosted on G2.com.

Setting up and managing marketing campaigns can be time-consuming and complex, especially for businesses with limited resources or expertise. Sproutloud automates the entire process, allowing me to launch campaigns without the need for constant manual intervention. This efficiency saves me time and effort, letting me concentrate on core business activities. Also, maintaining brand consistency while catering to local market nuances can be challenging, especially when selling brand products. With SproutLand, I can tailor marketing strategies to both align with brand guidelines and respect local consumer expectations. This balance helps enhance brand loyalty, and consumer satisfaction. Review collected by and hosted on G2.com.

The limit of 150 posts per workspace is a bummer. In order to fully integrate our content workflow through the tool we would want to post all stories on Instagram from this tool, but since these are more frequent this capability is limited with a monthly post limit.

I also don't love that the tool auto groups certain posts (ie. email and blogs, or TikTok and Instagram) This has required me to split posts manually and utilize the valuable post quantity on posts I do not need. I would like this to be removed so any grouping would be manual rather than the system setting.

Lastly, it would be great to see paid post planning capabilities for social channels added. Review collected by and hosted on G2.com.

This has become our main hub for content planning across our key channels for the brand. This is much clearer and easier to use than the manual google sheet we were using before. Review collected by and hosted on G2.com.

As for disadvantages, I can only mention limits for the collection of the retrospective data. However, it is not critical at all. Review collected by and hosted on G2.com.

Several departments of our company use Brand Analytics: Media relations, Client Service, Sales, Customer Experience. They use the system for media monitoring as well as social media analytics to fulfill tasks such as search of clients' pain points and product insights, handling of claims and complaints. Review collected by and hosted on G2.com.

One aspect I find challenging is the learning curve for new users. It took us some time to get accustomed to all the features and understand how to use them effectively. Review collected by and hosted on G2.com.

Socialbee has significantly reduced the time and effort required to schedule and post content across multiple platforms. The ability to categorize posts and automate scheduling ensures that content is consistently published without manual intervention, allowing me to focus on other important tasks. Review collected by and hosted on G2.com.