Equipment Maintenance Software

Despite its advantages, Salesforce Field Service has a steep learning curve for new users, which can be challenging for smaller companies with limited technical support. Some advanced features require in-depth system knowledge, which can extend training time for users to fully utilize the platform. Additionally, the frequency of updates and configuration adjustments can be a bit Review collected by and hosted on G2.com.

Salesforce Field Service is helping us streamline and optimize our field operations, reducing time delays and improving customer satisfaction. By enabling real-time scheduling and resource tracking, it allows us to allocate resources more efficiently and address customer needs promptly. This has led to increased operational efficiency and improved service quality, directly benefiting our customer experience and reducing operational costs. Review collected by and hosted on G2.com.

I haven't come across anything that has hindered the use of the system. Customer support sends emails and updates to ensure modifications are explained. Although I am unable to comment on the ease of integration at this point as we use a niche software system that we run payroll through so can not use the integration function. Review collected by and hosted on G2.com.

Blocking days that employees can't say they can't work is very handy. Review collected by and hosted on G2.com.

At the moment we haven't found anything we don't like. Even if we think something is missing, we send it to support and they start analyzing whether they can implement something else or not. Review collected by and hosted on G2.com.

AutoLeap was a very important turning point, mainly because it made it easier to use the CRM by linking it to customer data. Review collected by and hosted on G2.com.

Reporting is still a bit under what I want/expect but third party companies like Okctorocket and Changepoint can get the information fro you.

Inventory needs a revamp, but I've heard it's coming in the future. Review collected by and hosted on G2.com.

ease of use and transparency to clients. Review collected by and hosted on G2.com.

ServiceTitan can definitely be a bit challenging to set up, and the extra costs for pro products on top of the already expensive system can be frustrating. Review collected by and hosted on G2.com.

ServiceTitan helps HVAC and other service-based businesses manage operations more efficiently by providing tools for scheduling, dispatching, invoicing, and customer management all in one platform. It solves the problem of disorganized workflows and disconnected systems by streamlining business processes, improving communication with customers, and offering data-driven insights to help businesses grow. It also simplifies tracking performance, managing employees, and keeping up with finances—all of which are critical for efficiency and scaling operations. Review collected by and hosted on G2.com.

My main dislike currently with Shopmonkey is the syncing with Quickbooks. After the update to 2.0 my inventory did not transfer over correctly so it is throwing my numbers off. This also makes it hard because if an item does not show up in Shopmonkey I have to go to Quickbooks to find the item and the price of it. I am the only one who can do this so it makes my job much harder. I also wish that the paid invoices and invoices themselves automatically transferred to Quickbooks instead of going to Accounting Link and then to Quickbooks. They are currently working on some of the issues but it all takes time. Review collected by and hosted on G2.com.

Using less paper and ink throughout the month. Helping with major organization issues from the past. Easier to search to see if tickets were missed throughout the month. Review collected by and hosted on G2.com.

The current downsides are aspects they can improve or modify when enough users request it. For example, having the same tags across all tabs without needing to manually create tags that you want to remain consistent would be beneficial. Additionally, a desktop app would be very useful for the Engage side; if you don't have your window open, you have to locate it to answer the call. Review collected by and hosted on G2.com.

FieldPulse saves me hours of time a week and helps get rid of gaps or overlaps in our day to day operations. Review collected by and hosted on G2.com.

Although the platform is very customizable, it took some time to become familiar with all the features. However, the support team is proactive and regularly organizes updates and support sessions. Review collected by and hosted on G2.com.

Fieldcode improved the way we manage our end-to-end service delivery, from planning to task tracking. Communication errors between teams have significantly decreased, and we can now handle more maintenance requests in less time, with better results for our clients. Review collected by and hosted on G2.com.

Rien, tout est simple et beau. Il n'y a rien de négatif pour ma part. Review collected by and hosted on G2.com.

Ils aident à mes collaborateurs à remplir des demandes de réparation. En plus ils ont un SAV incroyable. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

Nothing at this stage, any issues encounted were quickly resolved. Review collected by and hosted on G2.com.

Tegral has Real-Time reporting which is saving our business countless hours of administration time. Review collected by and hosted on G2.com.

Some additional programming capability within the workflows would be nice - which we are told that these functions such as calcualtions would be coming in the near future. Review collected by and hosted on G2.com.

First, creating a platform that is easy to use - our techinicans seem to like it and not dread doing the paperwork. We have been successful with this product with our Commercial Brach and now we have just started with our Residential Team. DataPlate capture is big. Tech can scan the dataplate containing model and serial and we can caputure that data in a database for marketing or equipment replacement purposes when the equipment becomes a certain age. Review collected by and hosted on G2.com.

As a reseller, I'm used to no sales tax when I purchase, and my customers end up paying sales tax 3 times for the same materials. Review collected by and hosted on G2.com.

Field Nation has no biases when disputing a problem, I've a few that I thought could have been better outcome but those are far between. Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

There is really nothing I dislike about Contractor Plus, there are a few tweaks that will solve themselves in the V2 update coming soon. Review collected by and hosted on G2.com.

Contractor Plus allows me to eleminate a need for a scheduling or coordnating postion that would otherwise cost me a fortune having to outsource these tasks in the office. Review collected by and hosted on G2.com.

We had an issue with one of the geocoding APIs, but within 3 weeks the dev team took on an enhancement to make it better. Review collected by and hosted on G2.com.

They offer enterprise grade APIs for logistics companies. We use these APIs in our platform. Review collected by and hosted on G2.com.

Nothing! What's to dislike about jobber! It only can improve your position Review collected by and hosted on G2.com.

Top Features We Rely On:

✅ Scheduling & Dispatching – Our techs know exactly where they need to be, with all job details accessible on their mobile app. No more miscommunication or wasted time.

✅ Quoting & Invoicing – Sending quotes and invoices has never been easier. It’s professional, quick, and ensures we get paid on time.

✅ Customer Communication – Automated reminders and follow-ups keep our customers informed, reducing missed appointments and improving client satisfaction.

✅ Reporting & Business Insights – Real-time analytics give us a clear Review collected by and hosted on G2.com.

It is not always obvious when there is an app update, and sometimes the data can come through incorrectly or drivers will experience issues loading with an old version of the app. Although uninstalling and reinstalling the app fixes the issue 9 out of 10 times, a pop up/alert when there is a new version would he handy. Review collected by and hosted on G2.com.

Route4Me allows us to deliver parcels as part of a final mile business. We do not need to develop software in-house and instead can easily integrate with an industry-standard off-the-shelf product that meets our needs for a competitive price. Review collected by and hosted on G2.com.

Haven't found anything so far that we dislike, it is a software though so some might find it hard if they are very tech savvy. Review collected by and hosted on G2.com.

It helps us stay organized and keep up on payroll. We are able to hire more employees and keep track of them. Before we were just pen and paper it was horrible. Also the payment processing is so nice! It allows you to do everything from one place so you can get jobs going right away. Review collected by and hosted on G2.com.

The customer reviews don't connect back to Google. Review collected by and hosted on G2.com.

It's a virtual routing system that helps to not have to drag around loads of papers to get to customers home and effectively drive. Review collected by and hosted on G2.com.