Equipment Maintenance Software

Despite its advantages, Salesforce Field Service has a steep learning curve for new users, which can be challenging for smaller companies with limited technical support. Some advanced features require in-depth system knowledge, which can extend training time for users to fully utilize the platform. Additionally, the frequency of updates and configuration adjustments can be a bit Review collected by and hosted on G2.com.

Salesforce Field Service is helping us streamline and optimize our field operations, reducing time delays and improving customer satisfaction. By enabling real-time scheduling and resource tracking, it allows us to allocate resources more efficiently and address customer needs promptly. This has led to increased operational efficiency and improved service quality, directly benefiting our customer experience and reducing operational costs. Review collected by and hosted on G2.com.

I dislike the glitches that happen constantly. Or the promises that are made about certain features that will come out, but they never come out. I don't like empty promises. Review collected by and hosted on G2.com.

Problems I am solving is efficiency for sure. This is 100% the main thing that ServiceTitan offers as well as being able to provide our customers with top notch service such as arrival tracking and easy communication with ServiceTitan. Review collected by and hosted on G2.com.

The only thing I am not crazy about, is when navigating AutoLeap, it will open a new window everytime you click to start something new, but with that also comes some perks, as you are able to reference previous windows easier. Review collected by and hosted on G2.com.

Everything. We can see much clearer; money being made, sales, technician hours, everything. We changed software for this very reason. AutoLeap works FOR you. Review collected by and hosted on G2.com.

My main dislike currently with Shopmonkey is the syncing with Quickbooks. After the update to 2.0 my inventory did not transfer over correctly so it is throwing my numbers off. This also makes it hard because if an item does not show up in Shopmonkey I have to go to Quickbooks to find the item and the price of it. I am the only one who can do this so it makes my job much harder. I also wish that the paid invoices and invoices themselves automatically transferred to Quickbooks instead of going to Accounting Link and then to Quickbooks. They are currently working on some of the issues but it all takes time. Review collected by and hosted on G2.com.

Using less paper and ink throughout the month. Helping with major organization issues from the past. Easier to search to see if tickets were missed throughout the month. Review collected by and hosted on G2.com.

I really have not found a downside with Connecteam yet. They are consantly updating and upgrading the platform, improving the different modules.

I would like an easier way to track training that I have to complete outside of the app, but I am working on that currently. Review collected by and hosted on G2.com.

They are currently working with our scheduler int he Job Schedule module to make it easier to see more of the data on screen. Review collected by and hosted on G2.com.

Its odd to say this about a company or a product, but there are no negatives or downsides with Tekmetric. Any issues that may arise, are taken care of by them immediately, they listen to feedback from their users, and this is they ensure you are using the best software on the market today. Review collected by and hosted on G2.com.

Tekmetric is consatntly solving problems, designing new features requested by users and bringing the best platform to the market. Review collected by and hosted on G2.com.

We are still quite new users with FieldPulse and nothing bad really sticks out at all, which is a great thing. We use tags as an internal review process to know when the next step of closing a job needs to happen and right now I can't find an easy view or notification to set up to trigger the next person in the step. Something I know I can reach out via the chat feature, though. Review collected by and hosted on G2.com.

Getting answers to questions quickly is huge. Our old software customer service experience was very much lacking in this area. FieldPUlse offers a robust knowlege base whether that's from tutorials, self help and our access to our customer success manager. Even if it''s something FieldPulse currently does not do, at least we have that answer ASAP.

FieldPulse is also much better at speaking with QuickBooks so that we have a one stop shop for our financial picture. Review collected by and hosted on G2.com.

There is not anything I do not like about JotForms. This is an excellent tool. I highly recommend JotForms. Review collected by and hosted on G2.com.

Clients can submit documents online that we can print in the office or upload to our PMS. These forms maintain the same format and structure we use in the office. This helps with consistency and training for our staff. Review collected by and hosted on G2.com.

There are always new features being added, and it can be hard to keep up with at times. But on the plus side, the team does a good job of announcing these updates during their monthly webcast calls, so we’re always informed and can stay on top of any changes. Review collected by and hosted on G2.com.

Fieldcode helps us manage the lifecycle of our IT equipment—customizations, installs, repairs, and de-installations. It has cut down on miscommunication between teams, sped up our scheduling, and overall made everything run faster and smoother. Plus, having a clear overview of each step makes sure we don’t miss anything. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

Some additional programming capability within the workflows would be nice - which we are told that these functions such as calcualtions would be coming in the near future. Review collected by and hosted on G2.com.

First, creating a platform that is easy to use - our techinicans seem to like it and not dread doing the paperwork. We have been successful with this product with our Commercial Brach and now we have just started with our Residential Team. DataPlate capture is big. Tech can scan the dataplate containing model and serial and we can caputure that data in a database for marketing or equipment replacement purposes when the equipment becomes a certain age. Review collected by and hosted on G2.com.

Nothing at this stage, any issues encounted were quickly resolved. Review collected by and hosted on G2.com.

Tegral has Real-Time reporting which is saving our business countless hours of administration time. Review collected by and hosted on G2.com.

Not all technical resources on the site match the resume and technical abilities that they list on their profile. There is no way for Field Nation to verify the information the technician posts, so this is not a Field Nation problem, but it can cause some issues in the field when you get a resource that does not have the skils that they advertised. Dealing with different technicians daily can be frustrating if you get people who have Review collected by and hosted on G2.com.

The ability to have field technicians anywhere in the states without flying technicians to the areas. Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

There's nothing I don't like and all the growth in the world ahead. Review collected by and hosted on G2.com.

Scheduling, time clock, tracking what's happening with n a job and simplifying the way we acquire a client Review collected by and hosted on G2.com.

Nothing as of now, will update if there's any. Review collected by and hosted on G2.com.

For our use case we need to restrict our user to make prescription from certain location. we want to restrict user to create prescription apart from the desired location to ensure prescription credability. We are using nextbillion's geocoding APIs to internally geofence doctors location which in turn allowing the doctors to create prescription. This has significantly improved the accuracy of prescription that's flowing in the system. Review collected by and hosted on G2.com.

Only thing I don't like about Jobber right now is that the customer is not given the option to tip if I process payments for their invoice on my end. Review collected by and hosted on G2.com.

It's solving my organizational needs and payment options organizing my jobs in one neat and organized place and processing my payments as well as sending quotes for customer easy access Review collected by and hosted on G2.com.

Haven't found anything so far that we dislike, it is a software though so some might find it hard if they are very tech savvy. Review collected by and hosted on G2.com.

It helps us stay organized and keep up on payroll. We are able to hire more employees and keep track of them. Before we were just pen and paper it was horrible. Also the payment processing is so nice! It allows you to do everything from one place so you can get jobs going right away. Review collected by and hosted on G2.com.

It is not always obvious when there is an app update, and sometimes the data can come through incorrectly or drivers will experience issues loading with an old version of the app. Although uninstalling and reinstalling the app fixes the issue 9 out of 10 times, a pop up/alert when there is a new version would he handy. Review collected by and hosted on G2.com.

Route4Me allows us to deliver parcels as part of a final mile business. We do not need to develop software in-house and instead can easily integrate with an industry-standard off-the-shelf product that meets our needs for a competitive price. Review collected by and hosted on G2.com.

The customer reviews don't connect back to Google. Review collected by and hosted on G2.com.

It's a virtual routing system that helps to not have to drag around loads of papers to get to customers home and effectively drive. Review collected by and hosted on G2.com.