Email Ticketing Software

Typically, Email Ticketing is a capability of a variety of other G2 Software categories. See more below to select the

best Email Ticketing Software.

Freshdesk

Freshdesk

(3,498)4.4 out of 5

Freshdesk

(3,498)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you

Top Email Ticketing Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service


Jenny P.
JP
(Original )Information
“Efficient and Seamless Customer Support with Freshdesk”
What do you like best about Freshdesk?

I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

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Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Top Email Ticketing Software Result from IT Service Management (ITSM) Tools

Also listed in IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service


SS
“A solid choice that is worth considering”
What do you like best about Freshservice?

Freshservice is straight forward to use and fairly easy to set up, meaning that you don't need to spend months trying to get usage out of the product. We were using it live within 30 days of purchase. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

We use Freshservice across our global operations, both as an IT service management (ITSM) and IT asset management (ITAM) tool, and as a ticketing system for multiple business departments. For IT, it helps us keep track of incidents, service requests, and assets in one place, making it easier to stay organized and respond quickly. The asset management side is a huge help for tracking hardware, software, and licenses across different locations, especially when it comes to audits and renewals. Other teams like HR, Facilities, and Finance also use Freshservice for handling internal requests. Having everything in one system makes it easier for employees to get the help they need without bouncing between different tools. Plus, the reporting features give us a clear view of service performance across teams. Overall, Freshservice helps keep things running smoothly, improves response times, and makes life easier for both our IT team and other departments. Review collected by and hosted on G2.com.

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Zoho Desk

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c

Top Email Ticketing Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management


MW
“One place to manage all customer support”
What do you like best about Zoho Desk?

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

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Atera

Atera

(789)4.6 out of 5

Atera

(789)4.6 out of 5

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr

Top Email Ticketing Software Result from Remote Monitoring & Management (RMM)

Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management


AB
“Atera's Ease of Use and AI Integration Has Transformed Our IT Workflow”
What do you like best about Atera?

Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.

What do you dislike about Atera?

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

What problems is Atera solving and how is that benefiting you?

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

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ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Top Email Ticketing Software Result from IT Service Management (ITSM) Tools

Also listed in Incident Management, Configuration Management, Service Desk


Dhaval M.
DM
“ServiceNow for Customer experience improvement”
What do you like best about ServiceNow IT Service Management?

here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an

Top Email Ticketing Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base


Jon S.
JS
“Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management”
What do you like best about Salesforce Service Cloud?

Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

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Helpdesk 365

Helpdesk 365

(142)4.8 out of 5

Helpdesk 365

(142)4.8 out of 5

HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to

Top Email Ticketing Software Result from Service Desk

Also listed in IT Service Management (ITSM) Tools, Help Desk, Customer Self-Service


DA
“This is an Exceptional and Reliable Helpdesk Ticketing Solution: Its Peformance Is Exceptional”
What do you like best about Helpdesk 365?

I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .

Tickets are classified in a particular order such as time that it was placed, or how important it is .

Our employees get requests in their emails , without any difficulty.

Helpdesk 365 helps in knowing who is responsible for the tickets .

Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .

The customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

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Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

Top Email Ticketing Software Result from Professional Services Automation

Also listed in IT Service Management (ITSM) Tools, Service Desk


Lokesh  S.
LS
(Original )Information
“Best MSP user request ticketing tool we have integrated with Datto RMM and ITGlue”
What do you like best about Autotask Professional Services Automation (PSA)?

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like:

Checklists and Documentation - It enables us to create checklists and upload screenshots and documents, ensuring easy access to crucial information.

Reporting - The reporting capabilities are excellent, allowing us to generate and share reports with our management team and clients as needed for example audit purpose.

24/7 Support - The support team is always available to assist us whenever required.

Ease of Use - The system is easy to implement and user-friendly, making it accessible for users with varying technical skills. Review collected by and hosted on G2.com.

What do you dislike about Autotask Professional Services Automation (PSA)?

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

What problems is Autotask Professional Services Automation (PSA) solving and how is that benefiting you?

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

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Intercom

Intercom

(3,321)4.5 out of 5

Intercom

(3,321)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best c

Top Email Ticketing Software Result from Live Chat

Also listed in Customer Service Automation, Digital Customer Service Platforms, AI Agents, Shared Inbox, Conversational Support


Max P.
MP
“I have achieved a higher level of connection with customers”
What do you like best about Intercom?

Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. Review collected by and hosted on G2.com.

What do you dislike about Intercom?

In cases where bots have difficulty understanding the more complex questions, a human agent is called to continue the conversation. We have learned to modify automated flows to reduce the occurrence of this, however it can still be annoying for consumers. Review collected by and hosted on G2.com.

What problems is Intercom solving and how is that benefiting you?

We have managed to configure custom messages to be sent depending on the actions of the user. For example, we provide a helpful reminder with instructions on how to create an account if the user hasn’t done so in 48 hours. Therefore, we do not sit back and expect customers to contact us with questions; we actively encourage them to do so. In short, we used to rely on long and inefficient ticket resolution processes and emails. Chat, automation, support and user activity analytics are now in one place. Our entire support team was able to handle a large volume of requests thanks to this. Review collected by and hosted on G2.com.

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CommBox

CommBox

(50)4.7 out of 5

CommBox

(50)4.7 out of 5

CommBox - The intelligent customer interaction center for live & automated customer communication.

Top Email Ticketing Software Result from Conversational Support

Also listed in SAP Store, Shared Inbox, AI Sales Assistant, Chatbots, Live Chat


DI
(Original )Information
“CommBox helped us improve lead response time by 75% ‏”
What do you like best about CommBox?

We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.

We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.

The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.

Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.

The support team at CommBox is excellent, with quick responses and personal assistance.

CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.

The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! ‏ Review collected by and hosted on G2.com.

What do you dislike about CommBox?

We use our own CRM, which CommBox isn't integrated into. Review collected by and hosted on G2.com.

What problems is CommBox solving and how is that benefiting you?

Lead generation

Lead qualification

Send outbound campaigns

We can manage multiple conversations at once.

We route calls from IVR to WhatsApp‏ Review collected by and hosted on G2.com.

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Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are using ad-hoc homegrown solutions

Top Email Ticketing Software Result from Help Desk


NP
“A Straightforward and Reliable Helpdesk tool”
What do you like best about Wavity Help and Service Desk?

Email ticketing with Wavity is streamlined and accurate, while customizations can be tailored to our needs. Review collected by and hosted on G2.com.

What do you dislike about Wavity Help and Service Desk?

only minor issues were there initially but it was quickly addressed and resolved. Review collected by and hosted on G2.com.

What problems is Wavity Help and Service Desk solving and how is that benefiting you?

We need as a streamline Ticketing solution with customization & wavity was able to provide us solution which we needed Review collected by and hosted on G2.com.

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Supportbench

Supportbench

(109)4.9 out of 5

Supportbench

(109)4.9 out of 5

Supportbench is a cloud and web based technical and customer support ticketing system that help organizations to deliver next level support.

Top Email Ticketing Software Result from Help Desk


Ahmed P.
AP
“Innovative Customer Support with Supportbench”
What do you like best about Supportbench?

The AI features for sentiment analysis and intent detection are top-notch. They've enhanced our understanding of customer needs and allowed us to provide more personalized support. Review collected by and hosted on G2.com.

What do you dislike about Supportbench?

Adapting to a new system after being comfortable with an old one was a bit nerve-wracking. We were concerned about learning new processes, but Supportbench's user-friendly interface helped a lot. Review collected by and hosted on G2.com.

What problems is Supportbench solving and how is that benefiting you?

Supportbench optimizes customer support by organizing inquiries, automating tasks, facilitating collaboration, providing insights, and enhancing satisfaction. It streamlines processes, frees up agent time, fosters teamwork, offers analytics, and improves customer experiences, ultimately driving business success. Review collected by and hosted on G2.com.

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Desku.io

Desku.io

(31)4.8 out of 5

Desku.io

(31)4.8 out of 5

Blazing fast and powerful striking solutions helping in uplifting sales and customers through Live Chat. Desku is one of the powerful helpdesk software helping IT companies an

Top Email Ticketing Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Conversational Marketing


TC
(Original )Information
“Desku helps us automate handling of general incoming enquiries.”
What do you like best about Desku.io?

Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are:

-It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view

-With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows.

-Their rich set of automation templates allows us to address enquiries from different set of customers super easy. Review collected by and hosted on G2.com.

What do you dislike about Desku.io?

They can improve upon their reporting feature to make it more concise and user-friendly. Review collected by and hosted on G2.com.

What problems is Desku.io solving and how is that benefiting you?

With a small set of team, responding each and every enquiry in timely manner became difficult for us. Desku's AI-Chatbot helps us to create different set of responses for different set of general enquiries allowing our support team to handle more important enquiries to turn them into potential customers for us. Review collected by and hosted on G2.com.

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Siit

Siit

(25)5.0 out of 5

Siit

(25)5.0 out of 5

Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now p

Top Email Ticketing Software Result from HR Service Delivery

Also listed in Service Desk


Mickael B.
MB
“Transforming My Daily Work Experience”
What do you like best about Siit?

I have been using SIIT for a while now, and it has significantly improved my daily work experience. This software is incredibly simple to use and extremely useful. The AI works exceptionally well and is very intuitive.

With SIIT, I no longer have to wait for days to get a response from HR, nor do I need to bother them with every little question. The tools are well-connected, and I can conveniently use it through Slack or Teams.

I would like to commend the team behind SIIT for their outstanding work. This software has truly made a difference in my daily workflow. Review collected by and hosted on G2.com.

What do you dislike about Siit?

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

What problems is Siit solving and how is that benefiting you?

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

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Thena

Thena

(63)4.9 out of 5

Thena

(63)4.9 out of 5

Email is old. Slack is new. Communicate with your customers from their favorite messaging app, where they already communicate with their teams. Thena makes it easy for custome

Top Email Ticketing Software Result from Help Desk

Also listed in Digital Employee Experience (DEX) Management, Customer Communications Management, Proactive Notification, Conversational Support


DS
“Thena helped us Tame Wild-Wild-West Slack Support”
What do you like best about Thena?

Thena helped to streamline and document our customer support over slack, which has helped us in several ways:

- Thena can provide exact reporting on how much value-add we provide to our customers;

- With Thena we can track long-running tickets by grouping requests together;

- Thena has 'kanban-ified' our support, which has brought a sense of agile into our team cadence.

The team releases new features fast to boot! Review collected by and hosted on G2.com.

What do you dislike about Thena?

The integrations are understandably involved. For email integration, we needed to get our Cyber guy to open up some domain settings. But this is simply the cost of doing business with any email-related work. Review collected by and hosted on G2.com.

What problems is Thena solving and how is that benefiting you?

The issue of long-running tickets is the most immediate need that Thena has solved. By imposing the Open/Waiting on Customer/Waiting on Us/Completed (or some configurable permutation) onto our support, we have easy visibility into what fire needs to be put out first.

We are hoping to use Thena's new notification feature to help our team members support our customers in a timely manner. Review collected by and hosted on G2.com.

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Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Top Email Ticketing Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management


Carletta C.
CC
“Our sales and customer relationships have been strengthened by Zendesk”
What do you like best about Zendesk Support Suite?

The user experience is really simple; it consolidates all communications with customers in one place, whether through email, live chat or phone conversations. The ability to automate workflow tasks such as ticket assignment, response sending and interaction tracking is quite remarkable. As a result, we have been able to devote more time and energy to the conclusion of agreements. We can bring all customer interactions together in one place, they are saved and structured, so no one on the team has to go through multiple systems to find a customer’s history, whether it be via email, chat or a web form. Review collected by and hosted on G2.com.

What do you dislike about Zendesk Support Suite?

It took a long time to set things up from the beginning, but the system is powerful and needs some changes before it can be turned on and used to its full potential. It took more time than anticipated to tailor the workflows and reporting matching our company model. Review collected by and hosted on G2.com.

What problems is Zendesk Support Suite solving and how is that benefiting you?

The way we handle sales and customers has improved a lot. Zendesk allowed us to create a Kanban board, which we used to delegate work, set due dates and monitor development. There was a huge change when all the information could be seen in one place. When a customer contacts us, we immediately create a ticket and record the entire chat so that anyone on our team can access it. We can quickly and easily assess the full case history to ensure that new responses are accurate and consistent with previous exchanges. We were also able to make real-time adjustments to our plan thanks to the custom reports I built to track sales team performance. Review collected by and hosted on G2.com.

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Pylon

Pylon

(50)4.9 out of 5

Pylon

(50)4.9 out of 5

Pylon is the customer ops platform for modern businesses. Pylon helps companies that interact with their customers over shared Slack or Microsoft Teams channels scale their op

Top Email Ticketing Software Result from Live Chat

Also listed in Help Desk, Conversational Support, Customer Communications Management


Krystel L.
KL
“Game-Changer for Any Growing Company!”
What do you like best about Pylon?

As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growing customer base. The standout feature for me is hands down the exceptional support team. They are always listening to feedback and ready to help us with anything we need—true partners in our growth journey. The platform itself is intuitive, and we’ve never encountered any major learning curve or integration headaches, which is a huge plus. Proud to be an early adopter of Pylon! Review collected by and hosted on G2.com.

What do you dislike about Pylon?

Honestly, I can’t think of anything negative. Pylon has been a seamless experience for our team, and I’ve only got great things to say! Review collected by and hosted on G2.com.

What problems is Pylon solving and how is that benefiting you?

Pylon is solving the challenge of managing multiple customer interactions efficiently, especially as we onboard new clients almost every day. With external Slack channels for most of our customers, Pylon ensures that we respond quickly to any customer request, helping us maintain a high level of service. Additionally, the In-Chat Widget has been a game-changer, allowing our customers to ask questions right where they are, while seamlessly streamlining everything to a single platform on our side. This has significantly improved our team’s workflow and response times. Review collected by and hosted on G2.com.

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Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.

Top Email Ticketing Software Result from Service Desk

Also listed in Help Desk


PS
“Highly recommended for any business”
What do you like best about Wolken Service Desk?

Wolken service desk ticks all the boxes for a service desk tool. Easy to use, has all the features that required for operations and the ease of integrations with third party platforms is a great plus point. Review collected by and hosted on G2.com.

What do you dislike about Wolken Service Desk?

There is nothing to dislike about the tool. Any product has to go through its evolution with time and AI/ML features are being proposed for future releases and looking forward to experiencing the same. Review collected by and hosted on G2.com.

What problems is Wolken Service Desk solving and how is that benefiting you?

Currently we are using Wolken service desk for all our customer delivery where SLA's are key for operations. The ease of creating tickets, the operations flow and visibility to our customers is seamless. The knowledge base helps us and also users to resolve the tickets/issue faster. The reports and dashboards helps us generate our weekly/monthly reports easier and the tool becomes single point of reference/proof for review. Review collected by and hosted on G2.com.

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Glassix

Glassix

(201)4.8 out of 5

Glassix

(201)4.8 out of 5

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email c

Top Email Ticketing Software Result from Live Chat

Also listed in Customer Communications Management, Shared Inbox, Help Desk, Chatbots


Reem O.
RO
(Original )Information
“Restructuring School Communication”
What do you like best about Glassix?

One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.

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DoneDone

DoneDone

(84)4.6 out of 5

DoneDone

(84)4.6 out of 5

From planning, to coding, to testing, to customer support, DoneDone is the refreshingly simple issue tracker.

Top Email Ticketing Software Result from Task Management

Also listed in Bug Tracking, Help Desk


TI
“Not your average project management / help desk solution”
What do you like best about DoneDone?

DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered by it's creators. The data model and the flexibility of the API, allowed us integrate it with our benefit admin suystem to improve our workdlow and offere additional features to our customers.

Additionally, technical support is also one of the best I've seen, where advanced technical questions are answered directly by the creators of DoneDone, and not just the typical canned responses you often get from others. Not only that, but the responses are timely and to the point, with insight you can only get from someone who knows the product's ins and outs better than any one else.

By Implementing our unique workflows, our users now use DoneDone to manage complex clients implementations and interactions with hundreds of tasks and subtasks created and or completed every single day.

Finally, you cannot beat the pricing model. Other systems we have evaluated offer less flexibility, yet they charge more. No other system we evaluated had an API as powerful and as easy to integrate with our system like DoneDone. Review collected by and hosted on G2.com.

What do you dislike about DoneDone?

As with any product, there is always room for improvement.

One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Being HIPAA compliant is a requirement in our business, and unfortunately we cannot take advantage of their powerful mailbox solution since it is not HIPAA compliant yet.

Also, our users love DoneDone, and would like to see some added sorting/filtering capabilities when viewing linked tasks, which is how we implement subtaks in DoneDone. Review collected by and hosted on G2.com.

What problems is DoneDone solving and how is that benefiting you?

DoneDone helps us keep track of client implementations, testing feedback and feature requests. There are hundreds of tasks to be performed to get a client up and running on our system, and with DoneDone we can keep track of where we at in the process. It also manages the workflow where a task need to change hands depending on it's state to complete the next step. Also, it allows us to share with our client where we at on key milestones or with special requets. We are able to do by levrraging DoneDone powerful tagging feature and rich text editor capabilities. Review collected by and hosted on G2.com.

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