Customer Experience Software

We had an early unexplained suspension of an email domain but they reimbursed us and made it right. Everything since then has been smooth sailing and better than we imagined. Review collected by and hosted on G2.com.

Instantly makes it simple and easy for a business to set up and do cold email the right way (which is really hard to do).

Our deliverability of emails is up. We're booking calls with people we may not have reached otherwise, which is helping us grow the business. Review collected by and hosted on G2.com.

For smaller companies it can be a large investment. Whether you're a very small business to a larger business, the scale of pricing doesn't vary much. Review collected by and hosted on G2.com.

Birdeye can help improve the strength and consistency of your online presence on the web. They have dozens of sites that they monitor and work to ensure your listing is consistent across the board (the web). They also have a platform which makes it convenient to solicit reviews to help improve online reputation. They also have a great social feature that allows for easy and seamless posting on social media platforms. They offer messaging as well, so that you can send text messages to your customers from your business phone number and receive them all in one place. Review collected by and hosted on G2.com.

Honestly, the only thing I dislike is the fact that you can't have two people logged into the same account at once. Review collected by and hosted on G2.com.

I manage accounts for 10 different car dealerships, so Sprouts organizational capabilities go a very long way in helping me schedule, analyze and post content across all the stores. Sprout's reporting also provides much more detail than the native reporting from the platform, allowing me to analyze my strategy in greater detail. Review collected by and hosted on G2.com.

The social media module is a great idea, but it's not developed enough, so it can't yet replace a real social media scheduler tool. The concept of "marketing contacts" also makes it much harder to manage than before. It should at least come with pre-made workflows that are easy to customize for who should be a marketing contact or not. The email templates also have limited features. Review collected by and hosted on G2.com.

Consolidating everything in one place is amazing. Having your data right where you take marketing actions makes it really easy to segment who to target, and then report on results. Review collected by and hosted on G2.com.

It sometimes can miss auto recording calls if you have to make a last minute meeting link switch. You still have the ability to record manually, but it is easy to forget when you are used to it being automatic 95% of the time. Review collected by and hosted on G2.com.

Capturing all action items during calls with clients. This allows us to stop scrambling to write everything down and be present with the client during our time together. Review collected by and hosted on G2.com.

I haven't found any downsides as such, instead, I would like to say since I use this daily with ease, the downtime is negligible, and it is easy to implement as well.

Customer support is also reactive and resolves queries immediately. Review collected by and hosted on G2.com.

Salesforce Sales Cloud addresses key challenges by centralizing customer data, enhancing lead management, and improving sales forecasting. It helps us as it automates repetitive tasks, providing a 360-degree customer view, and facilitates team collaboration. Integration with other tools ensures seamless information flow, while robust analytics help set realistic targets and make informed decisions. Overall, Salesforce Sales Cloud streamlines sales processes, boosts efficiency, and enhances customer relationships, ultimately driving revenue growth. Review collected by and hosted on G2.com.

The integration took longer than expected. The project timeline was delayed due to the extra effort that we have to invest in integration. APP's missing countdown function is a pity. Hoping the mobile web, website and APP template can be in sync. Review collected by and hosted on G2.com.

Before using Insider, we were able to send bulk push notifications in the text format. However, we wanted to explore a solution that can help us automate the process, create deep segments based on their predicted behavior, events, and visits, and engage with customers who had abandoned their carts.

Insider’s team of Growth Consultants recommended us to use their web push channel to send messages to target customers who had a higher purchase intent. We were also able to re-engage customers who haven’t visited our website for a long time. By sending out personalized Cart Abandonment Push Campaigns using predefined templates, we were able to capture their attention and bring them back on our website. Review collected by and hosted on G2.com.

It would be usefull if the real time playback would be even faster - would help in our customer support Review collected by and hosted on G2.com.

I am resolving online banking problems for customer. It could be zelle, bill pay, online wires, and other online related topics. I am helping our customers with online navigational steps, sometimes also detecting when the system is down or experiencing issues. I am able to see the errors customer gets, I am able to see the problems customers are running into, also I can see settings like if the customer screen is too zoomed in that can cause issues as well. Review collected by and hosted on G2.com.

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

I don't like the task portion of Hubspot. It is where I do the most of my work but I feel like it is very limited compared to the other parts fo hubspot. For eaxmple when I'm searching for companies and contacts I can't filter based on task title. I think that is weird. I should be able to do that. Review collected by and hosted on G2.com.

Hubspot is what allows me to very easily contact all my contacts within days who are all over the country. Instead of having to scower the web for phone numbers it allows me to have it all centralized within one platform for my ease. It also allows me to track all my deals making sure I'm staying up to date which each and every one of them. Review collected by and hosted on G2.com.

I think reputation has area's for improvement by allowing us to be able to manage all platforms that allow reviews. My properties often get reviews on Yelp and I am unable to respond to those as they are not part of my platform. Additionally responding to review on Apts.com or Apartment List. All in one place would be great. Review collected by and hosted on G2.com.

Rep.com allows me to access a multitude of online reputation management is a succint place. I like that I can quickly respond to online reviews then toggle over to my social media pages for additional posting AND review my online reputation score to see where I have opportunities to boost that even more. Review collected by and hosted on G2.com.

I would have liked the platform to be a bit faster and more responsive at times. On the dashboard, I wish there were more customization options available to tailor it to our specific needs. That said, this might be possible on the higher-tier plans, but I’m not entirely sure. Review collected by and hosted on G2.com.

Zoho Desk effectively consolidates all our support and service requests into a single system, ensuring that our entire team is promptly informed of incoming queries. This centralized approach allows us to maintain a comprehensive history of each request, facilitating efficient follow-ups and future reference. Additionally, Zoho Desk enables us to monitor the performance of our support engineers, ensuring consistent and high-quality service delivery. Review collected by and hosted on G2.com.

More visibility on the leads from the tasks pannel, directly from the inbox, would an amazing improvement. Even better if it allows us to filter/order, so we can give priority to some tasks over others without having to enter the lead itself. Review collected by and hosted on G2.com.

As per the previous summary, the level of support has been key. Review collected by and hosted on G2.com.

The dialer maybe...it would be better if I can use it in my mobile phone. Review collected by and hosted on G2.com.

Apollo.io is solving several problems for me by making scheduling meetings with my boss easy and efficient. It also simplifies workflows and provides automated reminders, ensuring nothing important is overlooked. Additionally, it addresses the challenges of targeting and contact enrichment by verifying emails, which saves time and improves accuracy in communication. These features collectively enhance productivity and streamline my daily tasks. Review collected by and hosted on G2.com.

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

Should give us option to customize however we want Review collected by and hosted on G2.com.

Convin enhances customer efficiency by providing intelligent, context-sensitive scripts and troubleshooting guidance that automatically appear during customer interactions. These dynamically generated audio-assisted resources enable support representatives to quickly access relevant information, significantly reducing response times and improving the overall quality of customer service.

It is easy to use. Review collected by and hosted on G2.com.

The CrmOne software is easy to use and works really well for small to medium-sized teams who need a centralized platform to manage customer data. While the interface could be a little more intuitive, once you get the hang of it, navigating the system becomes much easier. The features of system are flawless. Review collected by and hosted on G2.com.

For companies dealing with multi-step sales processes, keeping track of tasks, stages, and timelines becomes chaotic without the organizational capabilities of a Crm Software. Review collected by and hosted on G2.com.

The functionality can be glitchy, I often have issues logging in or my scores not saving / being logged out whilst working. Review collected by and hosted on G2.com.

Identifying areas for development for my team members that I would have to record manually if not. It therefore saves me a lot of time due to the ability to track an individuals performance across a specific period. As we move on to new processes duing a period of change in the business, the platform allows us to identify themes and trends in quality score drops so we can identify these and amend training to fix issues early. Review collected by and hosted on G2.com.

I have been very happy with them. One small issue is you have to have their team make some changes. But this has not caused me any issues Review collected by and hosted on G2.com.

Before using Clari, we had issues with tracking and updating opportunities consistently. It was hard to ensure everyone was on the same page, and there was a lot of manual work involved in keeping our data up to date. With Clari, we can now easily update and track opportunities, which has streamlined our process. The deal summaries feature has been particularly beneficial in giving us a quick overview of each deal's status without having to dig through multiple records. This has saved us a lot of time and made our forecasting more accurate. Additionally, the ability to see which deals have high CRM scores but low activity has helped us identify where we need to focus our efforts to improve our chances of closing deals. Overall, Clari has made our sales process more efficient and has provided us with better visibility into our pipeline." Review collected by and hosted on G2.com.

As a non-profit, our former CRM had donation tracking and reporting capabilities that are not as well developed in ActiveCampaign. The pipeline creation and automation of several fundraising tasks are great, but the reporting and tracking features are not as robust, and we find ourselves needing to create custom systems within ActiveCampaign. Review collected by and hosted on G2.com.

Combining two systems into one (CRM and contact management for marketing emails) means one less database to maintain. This streamlines our communication and fundraising efforts making them more efficient and effective while ensuring the accuracy of our data. Review collected by and hosted on G2.com.