Instantly Helps Automate Your B2B Email Outreach Forever.
Also listed in Email Deliverability, AI Sales Assistant, Account Data Management, Lead Mining, Lead Intelligence
Instantly has been a game changer in my life. Before I came to know about them, I didn't know anything about cold email or cold outreach. I didn't even know I could get overseas clients using cold email.
Once I discovered Instantly at the mid of 2023, I learned everything about cold outreach using their free resources.
Then I started testing campaigns with their Growth plan. Within the first month, I onboarded two US clients through my cold campaign using Instantly, and since then I've been using it effectively.
I really like their UI/UX. It's very simple, easy to understand, and has tons of features. The customer support is really amazing - you usually get your query solved within 10 to 15 minutes, no matter what time zone you're in.
One thing that stands out about Instantly compared to their competitors is that they listen to their users.
When a group of people requests new features, you can expect to see them in the next product update.
The Unibox feature is one of the features I really love. Review collected by and hosted on G2.com.
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortles
Also listed in Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing
User friendly layout and dashboard, and you can respond to reviews, check your NPS score, and review your client referrals all in one website. Constantly evolving to expand to more channels, such as YELP. Great program. AI generate reviews are especially helpful. Review collected by and hosted on G2.com.
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publis
Also listed in Social Customer Service, Social Media Analytics, Social Media Management, Social Media Listening Tools
If you're on the hunt for a social media management software, look no further. Sprout is the best of the best. Sprout Social makes it incredibly easy to manage multiple accounts across different platforms, and with their robust reporting capability, analyzing your strategy is easier than ever. The asset library is one of my favorite features, allowing me to store content to use on a 'rainy day' as well as hashtags for your Instagram first comment. The smart inbox organizes all your messages, allowing you to review and prioritize quickly. The smart inbox has gone a long way in helping me remove spam messages, and focus on actual customers. Sprout also makes it very easy to export reports & your content calendars to send to the rest of your team. Sprout is truly worth every penny, and I wouldn't use any other platform for social media management! Review collected by and hosted on G2.com.
Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.
Also listed in AI Sales Assistant, Video CMS, Sales Coaching, Note-Taking Software, Transcription
Having severe to profound hearing loss, having Fathom taking notes has allowed me to concentrate on the teams call and not miss vital information that I would have missed if I was scribbling notes.
Being able to then review the actions after the calls allows me to ensure follow ups are concise and acted upon in a timely manner.
Asking Fathom to assist with writing a follow up email, has also freed up valuable time that would have been spent drafting an email from your hand written notes. Review collected by and hosted on G2.com.
Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one
Also listed in Marketing Platforms, Account-Based Web and Content Experiences, Account-Based Orchestration Platforms, Conversational Marketing, Customer Journey Analytics
Hubspot marketing hub is good while we are working on our dashboards and marketing mails what we can send from the hubspot directly we don't have to do anything plus we can set sequences as well to send automatically mails and also hubspot is too good till now and some good things I've learnt. Review collected by and hosted on G2.com.
Insider is the first integrated Growth Management Platform helping digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue fro
Also listed in E-Commerce Search, Personalization, Personalization Engines, E-Commerce Personalization, Customer Journey Analytics
It is easy for us to create fully connected journeys for users across different channels and provide them with personalized experiences through price-drop and back-in-stock notifications. Insider’s advanced version of A/B testing provides outstanding and accurate results. Review collected by and hosted on G2.com.
Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.
Also listed in Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence
The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
Also listed in Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, User Research
What I like about best with Glassbox is it is very helpful with being able to see what the customers are doing in their online session. sometimes its something small that I overlook or something I would not thing the customer is missing. However in Glassbox I can properly assist our customer by viewing the session and see where they are getting stuck or having an error. Review collected by and hosted on G2.com.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service
I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.
Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust
Also listed in Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement
Super easy to configure. Even if you dont know where a setting is, you can typically find it within a few clicks since intuative links are placed where you would need them. There are lots of pre-built reports and it's easy to build your own. The sales and marketing function work seamlessly. Lots of available integrations that are easy to set up. This is way easier than using Sales Force. Review collected by and hosted on G2.com.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c
Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management
I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.
Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals
Also listed in Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking
First and foremost i love their powerdialer and overall telemarketing feature. In my opinion close is the best CRM in this department, adding to this is the easy customizability which enabled us to fit it exactly to our needs. To this date we were so far able to integrate it with every other software and even our offline touchpoints are now in close.
We use it daily and if we ever encountered a problem the customer support team quickly came up with solution to our Problem. Review collected by and hosted on G2.com.
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customer
Also listed in Business Scheduling, Sales Acceleration Platforms, Lead-to-Account Matching and Routing, Buyer Intent Data Providers, AI Writing Assistant
As a Sales representative, Apollo is an easy way to obtain useful and accurate information about companies and clients that you are prospecting. The trial credits that are given are a great starter to get a feel for how the software works. All the tools and features are self explanatory really, but if you need help, there is plenty of training and support from a very knowledgable team. I love the fact that they do webinars and you an do trainings whenever. I use Apollo daily building a pipeline of clients. Apollo integrates easily with whatever CRM you are using making everything that much easier and quicker to dominate finding your next lead. I love using the Sequences to generate an email campaign. The functionality as amazing and easy!
As a pioneer for my company, I can't tell you how easy it will be to implement this with the rest of the sales team! Review collected by and hosted on G2.com.
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback
Also listed in Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO
So at first when our company made the change, it was a bit furstrating. The learning curve was the cause, I had just mastered the previous software that was used. What help me was the traing, and just taking my time to go through the software and check out each option that was available to me. Most recently I have used the AI generated post for verbiage which is "AMAZING"! I also like the feature for reviews where it help you with what to say so that your responses remain netural. Love it!! Review collected by and hosted on G2.com.
CrmOne is a comprehensive customer relationship management (CRM) software designed to streamline business operations and enhance customer interactions. It offers a user-friend
Also listed in Business Scheduling, Website Builder
I don’t have to stress about keeping up with leads anymore CrmOne reminds me organizes everything and just makes my life easier. Review collected by and hosted on G2.com.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an
Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
Also listed in Speech Analytics, Contact Center Quality Assurance
After few learning Convin captured all the details of Communication of agent and it shows the correct convin Quality score. Review collected by and hosted on G2.com.
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identy gaps in knowlege to inform additional training sessions. Review collected by and hosted on G2.com.
Humantic AI enables its users to reliably understand other people's personality and behavior without ever interacting with them, or requiring them to take a test. Using Huma
Also listed in AI Writing Assistant
Humantic A.I. saved my business! I never have to prospect alone. This A.I. driven technology has literally helped me be a chameleon when approaching various decision makers that I am not sure how to approach. Either because they dont look like me or not from my same generation. However, with this tool I never feel like I am at a loss for words because its like I have secret insight on who they are and how they like to be approached. I never have to do a cold call again with Humantics every connection/lead is warm Review collected by and hosted on G2.com.
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their per
Playvox is a tool that helps to improve the performance of customer support teams with a focus on quality assurance performance.
It is the platform that helps us to evaluate customer interaction across multiple channels including email, chat and phone calls.
It helps us to track individual and team performance through the dashboard.
This is a very easy tool to set up and for tracking individual and team performance. The tool is used to accept feedback from every agent regularly.
Being a quality analyst, my almost work is done through this tool every day.
The feedbacks are shared through Playvox which helps us to improve the customer satisfaction level as well.
I have personally used this tool and found that it really works to improve customer support experience.
It is a easy to check out whether all the quality member are on same page or not through the calibration option. Review collected by and hosted on G2.com.