Customer Experience Software

The pricing is a bit high. I started with the Growth plan, which included 5,000 emails and 1,000 lead uploads, and I'm currently using the Hyper Growth plan with 125,000 emails and 25,000 lead uploads.

However, my current requirements fall somewhere between these two packages.

A pay-per-lead upload model would be better suited to my needs. That said, it's great that if you explain your situation and request a coupon, they provide a 10% discount code on your billing. Review collected by and hosted on G2.com.

As an India-based small agency owner, Instantly has helped me connect with potential clients in the US and grow my business virtually. Review collected by and hosted on G2.com.

There's nothing I dislike about Birdeye. Review collected by and hosted on G2.com.

From a marketing perspective bringing in leads for the Sales team; I think that Birdeye is helping us create a more streamlined and data-driven approach, which for us is very beneficial as it directly impacts occupancy and brand trust for all of our senior living communities that we manage at Arrow Senior Living Management. Review collected by and hosted on G2.com.

Downloading it, getting it started on my computer, and getting it going to be included on all of my calls was a pain. It actually malfunctioned when I started a call the other week, and I had to figure out how to add it to my call again, so that was a bit embarrassing. Review collected by and hosted on G2.com.

Transcribing calls and pulling out important parts of our conversations. This saves me so much time in reviewing things I've discussed with managers, helping me find the most important details to include in my work without taking too much time to find it. Review collected by and hosted on G2.com.

We receive a lot of replies in Spanish and while Sprout Social does have a translate feature, it requires me to manually click "translate to En-US" for each message - which isn't as convenient as it could be. Automatically translating reviews to the preferred language would be a great solution.

Also, the Macros / Automated Rules features are helpful for some use-cases but do not give the option to create automated actions/replies based on rule sets.

Ex: If a user replies to a Post and simply @someone and leaves no written text, there's no way for me to automatically tag/mark those as completed.

If someone asks "How much does it cost?" or "how Does It work?," there's no way to automatically reply to that post using a macro / asset library.

If someone uses profanity, I can create an automated rule to tag it / mark it as completed, but there's no option for me to ban user or delete the message off a social platform.

Lastly, there's no ability to add words/phrases to automated rules from the Smart Inbox/messages. I have to copy the desired text from a message, jump into settings and update the rule each time I want to add another word/phrase. Review collected by and hosted on G2.com.

Sprout makes it easy to display and reply to all our social platform posts and comments in one, easy to manage workspace. It also makes it easy to report on our social messaging responses and tagging to better understand what types of responses we are getting to our social media posts. Review collected by and hosted on G2.com.

I find the account managers quite difficult to get ahold of and they upcharge you for the littlest things like adding a few more marketing contacts. The social media tools like the social calendar experiences a lot of glitches like not being able to exit to another tab without it erasing everything or having to constantly connect your accounts. I also find the social media tool to be not as intuitive or as up- to-date as the rest of the platform. Review collected by and hosted on G2.com.

It is helping our team align on the customer journey and helping us manage our customer base. It is also helping our marketing team do lifecycle marketing to our current customers and nurture prospective customers. Review collected by and hosted on G2.com.

Understanding the capability of various tools and utilizing them to their full potential sometime, however the Insider support team helped us navigate through these and in a short span of time we were able to leverage the tools to our advantage. Review collected by and hosted on G2.com.

We had unsatisfactory sales per click and an overall low conversion rate. By utilizing Onsite, Web push, and Smart Recommender by Insider we were able to get a 2% uplift in conversion rate, a 70% uplift in add to cart rates, and an incremental revenue of 33k. The benefits have been far too many, and we are looking forward to using some more tools from Insider. Review collected by and hosted on G2.com.

At the first glance, it is quite hard to figure out what has to be done, or how it has to be done, but with time, when you get used to it, it will be fine. Review collected by and hosted on G2.com.

Salesforce helps solve customer issues, anything that is related to customer enquiries. Sales enquiries, technical support, provisioning, fault tickets and also it provides knowledge based on various areas, which we can use to assist customers. So in conclusion it benefits me because, it allows me to help troubleshoot issues effectively and time efficiently as there are previously updated case notes by other agents. Review collected by and hosted on G2.com.

The UI could be better and more engaging - but once you get use to it - it does the job Review collected by and hosted on G2.com.

Glassbox basically mitigates possible issues by providing analytical assessment and insights on findings both functionally and technically. It also gives sugestions which makes it a lot easier for the the team to leverage on for a possible solution. It specifically help to identify challenges/struggles and recommends sound solutions. Each Product owners utilizes Glassbox to align any feature or functionality that needs improvements or chanes from the business Review collected by and hosted on G2.com.

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

Hubspot is almost too powerful for us as a startup. This is our first encounter with a real CRM. Accessing the data is often not intuitive. We also do not understand why many marketing contacts are labeled as "marketing" contacts automatically instead of "non marketing" contacts after syncing with out emails. It feels like Hubspot is purposely trying to get us to max out our contacts so we constantly have to data clean or pay more. We understand that data cleaning is part of the overall process, but right now, we do not understand why we constantly have to do this. Hubspot is also very expensive. We wish there was a lighter version so we could work our way up to the current version we have already purchased. List making is also very tedious. Review collected by and hosted on G2.com.

Data in one place; basic tracking; managing the sales pipeline Review collected by and hosted on G2.com.

While Zoho Desk is packed with features, the initial setup and customization can be a bit overwhelming. Some advanced automation options require a learning curve, and the reporting tools, while functional, could be more intuitive. Additionally, the mobile app experience could be improved for better responsiveness and ease of use. Review collected by and hosted on G2.com.

Zoho Desk helps centralize customer support by organizing and managing tickets efficiently across multiple channels, including email, live chat, and social media. This ensures that no customer query is missed and that response times are significantly improved. The automation features reduce manual work by assigning tickets based on priority, category, or workload, leading to faster resolutions.

Additionally, the integration with other Zoho products and third-party tools streamlines communication between teams, improving overall collaboration. The analytics and reporting features provide insights into team performance and customer satisfaction, helping refine support strategies. These benefits contribute to better customer service, increased efficiency, and a more structured support process. Review collected by and hosted on G2.com.

The phone numbers are a lot times wrong. They should work on that. Also the ability to enrich the apollo database is something I find very difficult to work with Review collected by and hosted on G2.com.

We have been using apollo.io for a very long time now and it has been a very useful software to us. We have created a complete database of out ideal customer profiles with apollo where the accuracy is absolutely stunning. Extracting the contacts based on different filters is very easy. We just add relevant filters, select multiple contacts, and add them to the lists. These lists then can be downloaded and used for our internal use cases. We have created not one, but numerous lists based on different use cases. Even the geographies are very distinct. We also have created different dashboard views for our team members. Review collected by and hosted on G2.com.

I wish they intergrated fully with RingCentral (I understand why they don't, however). I wish the reporting was a little more robust and more customizable based on lead source and lead status. Also, they should implement AI into email replies, SMS and phone calls. I'm sure they will soon. Review collected by and hosted on G2.com.

Automating email/SMS/phone sales processes. Telling me what calls/emails/sms to send out manually each day. Making opportunities easy to track. Review collected by and hosted on G2.com.

The reports are full of useful insights, but they felt a bit complex at first. After some time, we got the hang of it, and now it helps us track everything effectively. Review collected by and hosted on G2.com.

Before CrmOne, our data was scattered everywhere, and reporting was a nightmare. Now, we get clear insights in just a few clicks. Review collected by and hosted on G2.com.

I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. Review collected by and hosted on G2.com.

The primary issue it solves for me is management of a sheer number of hyper-local entities and their reputation. Review collected by and hosted on G2.com.

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

Convin has nothing to dislike - I'm a huge admirer. Review collected by and hosted on G2.com.

Convin is an excellent tool for learning, demoing, taking notes, and more. I couldn't accomplish my job without Convin, and it's a tool I use on a regular basis. Every sales organization requires this to increase sales conversations, transaction closing rates, and customer relationships. This is very useful when returning to re-listen to calls for discovery. Review collected by and hosted on G2.com.

One thing I would improve about Scorebuddy is the speed at which some features load. It can sometimes be a little slow, especially when handling larger volumes of data. Other than that, it’s a great tool! Review collected by and hosted on G2.com.

Scorebuddy helps solve the problem of managing multiple tasks and tracking progress in a streamlined way. It simplifies my workflow by organizing everything in one place, which saves time and reduces errors. As a result, I can focus on my work more efficiently and improve my overall productivity Review collected by and hosted on G2.com.

Attention, une prise en main, voir un accompagnement ou une formation ou une déléguation à quelqu'un de compétent est nécessaire si vous voulez l'utiliser efficacement pour plusieurs choses. Sinon il faudra apprendre avec les tutos et tester par vous-même en prenant du temps.

Prenez le temps aussi d'étudier les offres proposées pour vos besoins immédiats ou moyen terme et ne pas perdre votre argent en prenant une offre gonflé avec des fonctions ou paliers que vous n'utiliserait peut-être pas. Heureusement il y a la possibilité de rétrograder votre offre si besoin. Review collected by and hosted on G2.com.

Le principale problème que activecampaign à résolu et don j'avais besoin c'est tout rassembler sur une seule liste et pouvoir segmenter pour personnaliser l'expérience par email. Mais ensuite j'ai résolu d'autres problèmes comme par exemples utiliser des models d'automatisation selon des cas précis, façonner quelques automatisations facilement pour gagner du temps où importer des models d'emails. Review collected by and hosted on G2.com.

The features of Playvox are awesome and I dislike nothing about Playvox. Review collected by and hosted on G2.com.

This tool helps us to track and improve the individual and team performance.

It also helpsto improve customer satisfaction through consistent service quality. Review collected by and hosted on G2.com.