Instantly Helps Automate Your B2B Email Outreach Forever.
Top Customer Experience Software Result from Sales Engagement
Also listed in Email Deliverability, AI Sales Assistant, Account Data Management, Lead Mining, Lead Intelligence
I have been using Instantly -on Growth plan for the past 3 months. Here is my feedback. Three things that I felt stood out are Instantly Customer support, a Simple interface, and Analytics. You can rely on their customer support. I usually receive a reply back within 10 to 15 mins after raising a query and each reply after that within 5 mins. Their agents are kind and supportive in their replies. They helped me in solving a few important steps in my setup. Their UI is very simple to navigate as a beginner to Cold email, I was able to easily navigate through them and set up the entire system in a few hours. There are also guides available throughout the setup from the support system. One of the major plus is the analytics section. You can segregate your leads based on different filters like email open, replied, did not contact, etc.. You can segment them and run a separate campaign too. For example, I needed to target people who had opened my emails but did not reply. I was easily able to separate them and run targeted messages for them. You can also get detailed reports on open rates, link clicks, and reply rates for any specific time period. Review collected by and hosted on G2.com.
Sprout Social
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publis
Top Customer Experience Software Result from Social Media Suites
Also listed in Social Customer Service, Social Media Analytics, Social Media Management, Social Media Listening Tools
I've been using Sprout social for social media at my job for almost two years. In those two years, I've found the ease of use to be the thing about Sprout that makes logging in to be something I get excited about. Creating social posts to schedule out is quick and with as much as we use Sprout for social posts, it's also been interesting to explore the social listening tool for brand reputation and management. Review collected by and hosted on G2.com.
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortles
Top Customer Experience Software Result from Online Reputation Management
Also listed in Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing
I have a team of support that are availble to help me right away and have been helpful in having all my issues resolved as well as automating the review process for me. I get to check on my account everyday and see progress in real time, it has increased client retention and clients have been more open to reaching out directly when they do not like the services they recieved, it makes the process of resolving an issue easy without taking a negative hit to our review sites. The automation is great too, Birdeye does all the work! Review collected by and hosted on G2.com.
HubSpot Marketing Hub
Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one
Top Customer Experience Software Result from Marketing Automation
Also listed in Marketing Platforms, Account-Based Web and Content Experiences, Account-Based Orchestration Platforms, Conversational Marketing, Customer Journey Analytics
Hubspot really simplifies marketing automation, it is very intuitive and has a great customer service. Their academy section is extremely complete and even though it is a complex tool which includes many different features, it is always easy to find an answer or solution to any problem. Review collected by and hosted on G2.com.
Insider is the first integrated Growth Management Platform helping digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue fro
Top Customer Experience Software Result from Mobile Marketing
Also listed in E-Commerce Search, Personalization, Personalization Engines, E-Commerce Personalization, Customer Journey Analytics
Our business operates in both online and offline mode. While delivering great in-store customer experience, providing the same experience online was a challenge. But after partnering with Insider, we were able to smoothly navigate this challenge. When we discussed our primary challenge with Insider’s growth team, they suggested we use their web suite’s onsite personalization capabilities to improve our website’s UX and create individualized experiences for our website visitors.To incorporate personalization, we used Insider’s smart banners on our website’s homepage to display discounts and offers on products along with the coupon code. This helped us attract customers to explore our products and purchase the one they’re most interested in. We also implemented product comparisons that resulted in enhanced engagement rates and improved customers’ likelihood to purchase one of the products out of compared ones and sometimes purchase more than 1 product. To further alert users about the limited period offers, we used Insider’s Web Push technology that created a sense of urgency and FOMO among our visitors and encouraged them to take action at the earliest. By implementing these strategic solutions, we saw substantial increase in cart size and AOV. In just a few months, our CR and business profitability grew massively. Review collected by and hosted on G2.com.
Salesforce Sales Cloud
Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.
Top Customer Experience Software Result from CRM
Also listed in Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence
It is easy to use and the main items in a sales process are easily related (company, contact details, contacts, activities...). it is an agile solution so once that you need to open a tab, it is a quick process Review collected by and hosted on G2.com.
Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.
Top Customer Experience Software Result from Conversation Intelligence
Also listed in AI Sales Assistant, Video CMS, Sales Coaching, Note-Taking Software, Transcription
I’ve been using Sintra.ai for a while now, and it has been an absolute game-changer for my daily workflow. The application’s intuitive design, combined with its powerful AI capabilities, has not only streamlined my tasks but also saved me an incredible amount of time.
What stands out the most is how seamlessly it integrates with my work. Tasks that used to take hours, such as generating reports, automating processes, or organizing data, now take minutes. It’s like having an extra team member who works tirelessly in the background to ensure everything runs smoothly.
In just a few weeks, Sintra.ai has saved me countless hours, allowing me to focus on more strategic and creative aspects of my role. I would confidently estimate a time savings of at least 10-15 hours per week, which is invaluable in my line of work.
I highly recommend Sintra.ai to anyone looking to increase efficiency, reduce manual effort, and make the most out of their time. This application is a must-have for professionals who value productivity and smart automation. Review collected by and hosted on G2.com.
Reputation
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback
Top Customer Experience Software Result from Online Reputation Management
Also listed in Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO
I really enjoy that multitude of facets rep.com has to offer. Being able to manage both of my property's online presences in one place is a huge benefit, especially for someone like me who manages 2 properties and needs to be able to toggle back and forth quickly, respond to multiple reviews and revie our social media. Review collected by and hosted on G2.com.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
Top Customer Experience Software Result from Conversation Intelligence
Also listed in Speech Analytics, Contact Center Quality Assurance
Easy to use and access. It has a lot of helpful features.
1. Dashboard for easy visual experience
2. Statistics provided for manual and AI audits Review collected by and hosted on G2.com.
HubSpot Sales Hub
Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust
Top Customer Experience Software Result from CRM
Also listed in Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement
It was able to provide us a clear overview of our entire sales pipeline and sales cycle with different stages. It was easy to pull reports and have a clear vibility of different opportunities that different sales people were working on. Also if someone left the company or was on leave it was easy to see and pick up on clinet opportunities by looking through the email thread Review collected by and hosted on G2.com.
Scorebuddy
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Top Customer Experience Software Result from Contact Center Quality Assurance
Using Scorebuddy has really helped to take our internal quality reviews to the next level. Instead of having to rely on separate lists and Excel files to keep track of scores, we can easily use Scorebuddy to create scorecards, review our agents and share and discuss the results in a very nice way.
Next to that, the team at Scorebuddy has been really helpful in listening to our requests for improvement and making these a reality. Superb support!
Lately, we've also found more and more uses for Scorebuddy within the organisation. What started as a Service Desk QA tool, is now developing into a standard tool for measuring quality across multiple teams with different goals. Made possible by the flexibility that Scorebuddy offers in setting up the scorecards. Review collected by and hosted on G2.com.
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
Top Customer Experience Software Result from Session Replay
Also listed in Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, User Research
Love the application as it allows real time visibility of actions taken on the system. This helps for coaching and understanding for investigation. This also improves performance. The application it self is very easy and simple to use. Glassbox is used for daily monitoring to prevent data breaches as well. it also breaks it down in a timeline Review collected by and hosted on G2.com.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c
Top Customer Experience Software Result from Help Desk
Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management
I am setting up de platform, I planned to use to receive alerts from Site24x7 as well as assign tickets to my Field Support team. I am having a very good impression of how it works, it is very easy to integrate and setup the alerts to generate tickets. The integrations between Zoho Desk and Site24x7 works smoothly and once the service is running again the tickets are closed automically.
I am now setting up for the Field Service Support team and I am sure I will have a huge improvement on my Service Management and SLA Management outcomes. Review collected by and hosted on G2.com.
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals
Top Customer Experience Software Result from CRM
Also listed in Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking
Compared to (in my oppinion) cluttered CRMs like Pipedrive, Close is super user friendly. What i like the most is the beautiful ui, which is much more streamlined than most of the competition. Using close therefore is fun. When i ecountered problems, the mail-support was quick in helping me.
Another great advantage: the api is really good, via zapier we can connect and automate other software like Clickup, Perspective Funnels etc. best thing about it: the integrated mails. In close i got more overview regarding mails than in my mail app.
Lastly, integrated calling is nice to have. For me its not the biggest part of my job but beeing able to call from within close from time to time without the need to take out my phone and dial numbers is great!
Setting up close was pretty easy, the guide helped a lot.
All in all is clsoe my buddy throughout the day, love to use it. Review collected by and hosted on G2.com.
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customer
Top Customer Experience Software Result from Sales Intelligence
Also listed in Business Scheduling, Sales Acceleration Platforms, Lead-to-Account Matching and Routing, Buyer Intent Data Providers, AI Writing Assistant
I especially appreciate its search filters, which make it easy to narrow down leads based on specific criteria like job titles, location, and company size. The integration with CRM tools like Salesforce and HubSpot is seamless, helping keep data up-to-date across platforms without manual entry. Apollo’s email automation feature is also a great time-saver, enabling personalized outreach at scale and tracking open rates, replies, and follow-ups, which makes it easier to optimize campaigns based on real data. Review collected by and hosted on G2.com.
Playvox Quality Management
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their per
Top Customer Experience Software Result from Contact Center Quality Assurance
As Support professionals, it is crucial that we take care of the quality of our work in a ticket-based system to help our customers. Playvox has made it easy by randomly picking up a ticket for QA feedback and then analyzing the little mistake made by an agent according to the QA parameters.
It helps us to create the QA score by taking into consideration the auto fail and general QA norms. The QA team and the agents whose work has been analyzed can use it easily and effectively to review their work and take feedback for future opportunities to improve. Review collected by and hosted on G2.com.
Salesforce Service Cloud
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an
Top Customer Experience Software Result from Help Desk
Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base
The company's use of the Service Cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.
The tool's rapid deployment also stands out as a strong point, allowing selected departments to migrate from an email-only service model to a case management solution. This change allowed the use of automated workflows (Flows), streamlining routine tasks (Approval Proccess and Case Routing) and increasing team efficiency. Review collected by and hosted on G2.com.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Top Customer Experience Software Result from Help Desk
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service
Freshdesk can host many agents in a cross-functional way which is integral to making what we do be efficient and satisfy our customers. It is easy to use which allows for less time training and onboarding for how to use the tool. When there are issues, the customer support team is easy to contact and resolve issues quickly. Using the tool everyday puts a lot of pressure on the need to always be functional - we have yet to have an issue! Having the internal notes capability between agents, forwarding of tickets, and other attributes that can be tagged to a ticket allow for easy searching and aggregating of metrics. Review collected by and hosted on G2.com.
ActiveCampaign
Differentiate your brand and drive business growth Go beyond email. Leverage a complete set of marketing tools (including email, web, social, and text) to meet your customers
Top Customer Experience Software Result from Marketing Automation
Also listed in Sales Platforms, Pop-Up Builder, SMS Marketing, Email Template Builder, E-Commerce Personalization
The deals feature is increibly intuative. We were able to roll AC out to our sales team who had stopped using any CRM 10 years prior. It was an easy trasition thanks to a beautiful interface, endless resources with the education center, and responsive customer support. ActiveCampaign is well suited to scale, too. It's small enough to be an easy on-ramp for a small company but can scale to any size. Review collected by and hosted on G2.com.
Humantic AI
Humantic AI enables its users to reliably understand other people's personality and behavior without ever interacting with them, or requiring them to take a test. Using Huma
Top Customer Experience Software Result from AI Sales Assistant
Also listed in AI Writing Assistant
As a Sales Strategy Coach, I've relied on HumanicAI for several years, and it is indispensable for progressing deals faster and improving win rates. The insights it provides for the personalities and tendencies of all members of a clients buying committee are amazing.
The use of HumanicAI with the sellers I coach gives us tailored strategies for cold calls, emails, LinkedIn connections, and negotiations.
Using the AI writing assistance function, I can ask for help to rephrase an email or LinkedIn message in a way that will resonate will with the contact based on their personality tendancies. Amazing!
The 'Buying Committee' function is a game-changer. It offers a single, comprehensive view of the entire committee's dynamics. With seamless LinkedIn integration, I have instant access to these invaluable insights, enabling me to provide sellers with highly targeted advice.
HumanicAI transforms sales success by revealing how to effectively communicate with prospects based on their personality profiles and preferences.
For anyone in sales, it's an indispensable tool! The improved win rates will have a big impact on revenue and commission checks for sellers! Review collected by and hosted on G2.com.
