Customer Experience Software

Typically, Customer Experience is a capability of a variety of other G2 Software categories. See more below to select the

best Customer Experience Software.

Customer experience software (CX) refers to a class of software designed to monitor and enhance the overall experience customers have when interacting with a business or a brand. Customer experience software provides information and support to prospective and existing customers while ensuring a positive experience. There are many customer touchpoints, and therefore many different tools needed to affect them; because of this, CX software is not a category so much as it is a family of categories.

Customers who have negative experiences interacting with a business will seek competitors who treat them better or are easier to work with. These negative experiences can come from phone conversations, social media interactions, or face-to-face dealings with salespeople or other employees. A poorly designed website or online store can yield poor experiences, leading to churn. Each business requires a different mix of tools and techniques to fine-tune the customer experience; solutions may be deployed as part of marketing strategy, sales practices, or customer service policies and tools, to name just a few possibilities.

Two categories often thought of first when considering customer experience are help desk and customer success software, because they both involve human interaction hopefully leading to a satisfied customer and a closed case. AI sales assistant chatbots automate simple interactions and transactions so customers can quickly achieve their goals. Enterprise feedback management provides a flow of data on what a business is doing right and where it is failing to meet expectations. Customer journey analytics software monitors and records actual customer use of a business’ digital assets across multiple channels, both to see how well existing processes are working and to craft more ideal paths for customers to take in their use. Account-based marketing is an attempt to focus more attention on key accounts and treat them like valued relationships. Social media management engages customers at critical points in the customer’s journey—the point where they are pleased, curious, or annoyed enough with a brand to post about it in a public forum. CRM is one of the earliest attempts to manage customer experience, and the data from CRM systems is often integrated with other CX applications.

To be considered part of the Customer Experience family, a product should:

  • Provide actionable information about customer satisfaction in unique instances or through aggregated data
  • Plan and implement changes to business processes that affect customer experience
  • Create a memorable, positive experience through application of technology
  • Help employees consistently provide the best outcomes for customers
Instantly

Instantly

(3,611)4.8 out of 5

Instantly

(3,611)4.8 out of 5

Instantly Helps Automate Your B2B Email Outreach Forever.

Top Customer Experience Software Result from Sales Engagement

Also listed in Email Deliverability, AI Sales Assistant, Account Data Management, Lead Mining, Lead Intelligence


Sandeep K.
SK
“Best of the Best”
What do you like best about Instantly?

Instantly has been a game changer in my life. Before I came to know about them, I didn't know anything about cold email or cold outreach. I didn't even know I could get overseas clients using cold email.

Once I discovered Instantly at the mid of 2023, I learned everything about cold outreach using their free resources.

Then I started testing campaigns with their Growth plan. Within the first month, I onboarded two US clients through my cold campaign using Instantly, and since then I've been using it effectively.

I really like their UI/UX. It's very simple, easy to understand, and has tons of features. The customer support is really amazing - you usually get your query solved within 10 to 15 minutes, no matter what time zone you're in.

One thing that stands out about Instantly compared to their competitors is that they listen to their users.

When a group of people requests new features, you can expect to see them in the next product update.

The Unibox feature is one of the features I really love. Review collected by and hosted on G2.com.

What do you dislike about Instantly?

The pricing is a bit high. I started with the Growth plan, which included 5,000 emails and 1,000 lead uploads, and I'm currently using the Hyper Growth plan with 125,000 emails and 25,000 lead uploads.

However, my current requirements fall somewhere between these two packages.

A pay-per-lead upload model would be better suited to my needs. That said, it's great that if you explain your situation and request a coupon, they provide a 10% discount code on your billing. Review collected by and hosted on G2.com.

What problems is Instantly solving and how is that benefiting you?

As an India-based small agency owner, Instantly has helped me connect with potential clients in the US and grow my business virtually. Review collected by and hosted on G2.com.

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Birdeye

Birdeye

(3,137)4.7 out of 5

Birdeye

(3,137)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortles

Top Customer Experience Software Result from Online Reputation Management

Also listed in Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing


KH
(Original )Information
“User friendly/Constantly Evolving/AI generated responses”
What do you like best about Birdeye?

User friendly layout and dashboard, and you can respond to reviews, check your NPS score, and review your client referrals all in one website. Constantly evolving to expand to more channels, such as YELP. Great program. AI generate reviews are especially helpful. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

No downside. Have yet to experience any major issues with Birdeye and I use it almost every day! Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Enables our business to hear first hand from clients what we are doing right, and what we are doing wrong. This gives us an opporutinity to fix issues, thank the client for their feedback, and post positive reviews on our website. Most new clients will read reviews to decide where to take their business, and quick replies from the business are a sign that we care what our customers think. Birdeye makes this easier to do with their timely communication. Also has AI generate responses which are relevant and will written and are very helpful when you can't always think of something to reply to a client review, and even helps with negative client reviews. Review collected by and hosted on G2.com.

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Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publis

Top Customer Experience Software Result from Social Media Suites

Also listed in Social Customer Service, Social Media Analytics, Social Media Management, Social Media Listening Tools


Lindsey W.
LW
“Sprout Social is the Ferrari of Social Media Software”
What do you like best about Sprout Social?

If you're on the hunt for a social media management software, look no further. Sprout is the best of the best. Sprout Social makes it incredibly easy to manage multiple accounts across different platforms, and with their robust reporting capability, analyzing your strategy is easier than ever. The asset library is one of my favorite features, allowing me to store content to use on a 'rainy day' as well as hashtags for your Instagram first comment. The smart inbox organizes all your messages, allowing you to review and prioritize quickly. The smart inbox has gone a long way in helping me remove spam messages, and focus on actual customers. Sprout also makes it very easy to export reports & your content calendars to send to the rest of your team. Sprout is truly worth every penny, and I wouldn't use any other platform for social media management! Review collected by and hosted on G2.com.

What do you dislike about Sprout Social?

Honestly, the only thing I dislike is the fact that you can't have two people logged into the same account at once. Review collected by and hosted on G2.com.

What problems is Sprout Social solving and how is that benefiting you?

I manage accounts for 10 different car dealerships, so Sprouts organizational capabilities go a very long way in helping me schedule, analyze and post content across all the stores. Sprout's reporting also provides much more detail than the native reporting from the platform, allowing me to analyze my strategy in greater detail. Review collected by and hosted on G2.com.

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Fathom

Fathom

(4,496)5.0 out of 5

Fathom

(4,496)5.0 out of 5

Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.

Top Customer Experience Software Result from Conversation Intelligence

Also listed in AI Sales Assistant, Video CMS, Sales Coaching, Note-Taking Software, Transcription


JI
“Why had I not known about Fathom?”
What do you like best about Fathom?

Having severe to profound hearing loss, having Fathom taking notes has allowed me to concentrate on the teams call and not miss vital information that I would have missed if I was scribbling notes.

Being able to then review the actions after the calls allows me to ensure follow ups are concise and acted upon in a timely manner.

Asking Fathom to assist with writing a follow up email, has also freed up valuable time that would have been spent drafting an email from your hand written notes. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Nothing major other than there are a lot of Americanisms in the copy and if there are multiple people speaking through 1 laptop in a group meeting it doesn't know who is speaking so Fathom assumes it's the person who's team login is. Review collected by and hosted on G2.com.

What problems is Fathom solving and how is that benefiting you?

Having severe to profound hearing loss, it's allowing me to follow the calls without having to write my own handwritten notes and then missing valuable conversations when I look away from the screen Review collected by and hosted on G2.com.

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Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one

Top Customer Experience Software Result from Marketing Automation

Also listed in Marketing Platforms, Account-Based Web and Content Experiences, Account-Based Orchestration Platforms, Conversational Marketing, Customer Journey Analytics


Tarandeep Singh B.
TB
(Original )Information
“Worst using hubspot”
What do you like best about HubSpot Marketing Hub?

Hubspot marketing hub is good while we are working on our dashboards and marketing mails what we can send from the hubspot directly we don't have to do anything plus we can set sequences as well to send automatically mails and also hubspot is too good till now and some good things I've learnt. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Marketing Hub?

The only thing I don't like about hubspot is they don't have the segregation methods as per the DNP and on hold colomns because it will be difficult for us to understand. if we want to do that that is very difficult as we have to put them in different stages name Review collected by and hosted on G2.com.

What problems is HubSpot Marketing Hub solving and how is that benefiting you?

Hubspot marketing hub solving all the problem we can set in automatic mode and we can actually work on our marketing data the remaining it will go automatically that's what I like about hubspot and it helps us to save our time and maine concepts of marketing hub Review collected by and hosted on G2.com.

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Insider

Insider

(1,066)4.8 out of 5

Insider

(1,066)4.8 out of 5

Insider is the first integrated Growth Management Platform helping digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue fro

Top Customer Experience Software Result from Mobile Marketing

Also listed in E-Commerce Search, Personalization, Personalization Engines, E-Commerce Personalization, Customer Journey Analytics


Soukaina C.
SC
“Our cart abandonment rate drastically reduced this past year”
What do you like best about Insider?

It is easy for us to create fully connected journeys for users across different channels and provide them with personalized experiences through price-drop and back-in-stock notifications. Insider’s advanced version of A/B testing provides outstanding and accurate results. Review collected by and hosted on G2.com.

What do you dislike about Insider?

We are using Web Suite and Architect tools, and both have different analytics dashboards. It would be good to have one consolidated dashboard that would help us make better marketing decisions. Review collected by and hosted on G2.com.

What problems is Insider solving and how is that benefiting you?

Our cart abandonment rates were high. We were looking for a solution that could help with a data-driven approach to build result-oriented campaigns. Insider’s team suggested Architect, Smart Recommender, and Web Suite tools. We used the template library, which reduced the time to build the campaign drastically.

Smart Recommender benefitted us with its variety of recommendation algorithms to personalize products for each user on the checkout page.

The architect reduced our time and efforts in deciding the best channel option for each user. So reaching out to customers at the perfect time was possible. Using all three tools, we decreased our cart abandonment rate. Review collected by and hosted on G2.com.

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Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

Top Customer Experience Software Result from CRM

Also listed in Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence


Balamurugan P.
BP
(Original )Information
“Salesforce Sales Cloud Best CRM i ever seen”
What do you like best about Salesforce Sales Cloud?

The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Sales Cloud?

I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Day by day sales cloud helps our customers in increasing sales efficiency and sales growth. Through sales analytics it helps us to customize/enhance our business products to get reach in high level. Eventhough its providing a path to provide a support for those products as well via work order creation and assigning immediate technician to get that fixed. Sles cloud really helps our ORG to increase productivity and better relationship among customers. Review collected by and hosted on G2.com.

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Glassbox

Glassbox

(748)4.9 out of 5

Glassbox

(748)4.9 out of 5

Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.

Top Customer Experience Software Result from Session Replay

Also listed in Customer Journey Mapping, Digital Experience Monitoring (DEM), E-Commerce Analytics, Product Analytics, User Research


RD
“Seeing Online Sessions”
What do you like best about Glassbox?

What I like about best with Glassbox is it is very helpful with being able to see what the customers are doing in their online session. sometimes its something small that I overlook or something I would not thing the customer is missing. However in Glassbox I can properly assist our customer by viewing the session and see where they are getting stuck or having an error. Review collected by and hosted on G2.com.

What do you dislike about Glassbox?

It would be usefull if the real time playback would be even faster - would help in our customer support Review collected by and hosted on G2.com.

What problems is Glassbox solving and how is that benefiting you?

I am resolving online banking problems for customer. It could be zelle, bill pay, online wires, and other online related topics. I am helping our customers with online navigational steps, sometimes also detecting when the system is down or experiencing issues. I am able to see the errors customer gets, I am able to see the problems customers are running into, also I can see settings like if the customer screen is too zoomed in that can cause issues as well. Review collected by and hosted on G2.com.

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Freshdesk

Freshdesk

(3,498)4.4 out of 5

Freshdesk

(3,498)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you

Top Customer Experience Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service


Jenny P.
JP
(Original )Information
“Efficient and Seamless Customer Support with Freshdesk”
What do you like best about Freshdesk?

I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

One drawback of Freshdesk is that its advanced features can be complex to set up and may require additional training for the team. Additionally, the mobile app has limited functionality compared to the desktop version, which can sometimes lead to delays in customer support. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk streamlines customer support by centralizing inquiries from multiple channels into one platform, reducing response times and improving issue resolution. Its automation features handle repetitive tasks, freeing up the team to focus on complex customer needs. This has led to increased team productivity, better customer satisfaction, and more efficient management of high support volumes. Review collected by and hosted on G2.com.

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Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust

Top Customer Experience Software Result from CRM

Also listed in Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement


Chris M.
CM
“Great tool for sales and marketing”
What do you like best about HubSpot Sales Hub?

Super easy to configure. Even if you dont know where a setting is, you can typically find it within a few clicks since intuative links are placed where you would need them. There are lots of pre-built reports and it's easy to build your own. The sales and marketing function work seamlessly. Lots of available integrations that are easy to set up. This is way easier than using Sales Force. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Sales Hub?

They still dont have a way to show how much your pipeline has increased or decreased over time. For example, if I just wanted to see how many dollars were added in a single month, this tool cant do that. There are a lot of clunky work-arounds but they still wont give you the exact data you are looking for. Review collected by and hosted on G2.com.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

A one stop shop that gives me almost everything that I need to run my sales organization. I can track overall sales pipeline and the individual metrics for each of my sales reps. Review collected by and hosted on G2.com.

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Zoho Desk

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk

(6,185)4.4 out of 5

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c

Top Customer Experience Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management


MW
“One place to manage all customer support”
What do you like best about Zoho Desk?

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

First of all we recently signed few support contracts and need arised to have a support portal where we can communicate and work with our customers. The main goal was to give customers a way to share with us issues and create tickets. And from the customer perspective they needed to be able to track and audit all tickets and have a historical view on what has been done and what issues they had. Zoho Desk provides us all of that and fulfills all the requirements. We have a system to work with client, monitor SLA and more. Customers, on the other hand, have a full view on all tickets with its full history to have an audit trail and progress that has been made. Review collected by and hosted on G2.com.

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Close

Close

(1,620)4.7 out of 5

Close

(1,620)4.7 out of 5

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals

Top Customer Experience Software Result from CRM

Also listed in Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking


RJ
“First class CRM with unlimited customizability and an awesome support team”
What do you like best about Close?

First and foremost i love their powerdialer and overall telemarketing feature. In my opinion close is the best CRM in this department, adding to this is the easy customizability which enabled us to fit it exactly to our needs. To this date we were so far able to integrate it with every other software and even our offline touchpoints are now in close.

We use it daily and if we ever encountered a problem the customer support team quickly came up with solution to our Problem. Review collected by and hosted on G2.com.

What do you dislike about Close?

I would love some more native integration with other common sales channels, for example LinkedIn. Review collected by and hosted on G2.com.

What problems is Close solving and how is that benefiting you?

Our sales team relies heavily on using the phone in our sales funnel, and the auto dialer feature of Close really added some quality of life. Together with the smart views we are able to call exactly the leads we want to reach without much effort. Review collected by and hosted on G2.com.

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Apollo.io

Apollo.io

(8,148)4.7 out of 5

Apollo.io

(8,148)4.7 out of 5

Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customer

Top Customer Experience Software Result from Sales Intelligence

Also listed in Business Scheduling, Sales Acceleration Platforms, Lead-to-Account Matching and Routing, Buyer Intent Data Providers, AI Writing Assistant


Brian P.
BP
“Simple and Effective for Lead Generation”
What do you like best about Apollo.io?

As a Sales representative, Apollo is an easy way to obtain useful and accurate information about companies and clients that you are prospecting. The trial credits that are given are a great starter to get a feel for how the software works. All the tools and features are self explanatory really, but if you need help, there is plenty of training and support from a very knowledgable team. I love the fact that they do webinars and you an do trainings whenever. I use Apollo daily building a pipeline of clients. Apollo integrates easily with whatever CRM you are using making everything that much easier and quicker to dominate finding your next lead. I love using the Sequences to generate an email campaign. The functionality as amazing and easy!

As a pioneer for my company, I can't tell you how easy it will be to implement this with the rest of the sales team! Review collected by and hosted on G2.com.

What do you dislike about Apollo.io?

The only two downsides would be the cost and the calls from sales support. The cost is a little high if you are a smaller company or just one or two on a sales team. But there is still a lot that you can do without having to pay for credits.

The calls from sales support are a downfall because you click on a feature you don't have access to and someone calls to see if they can get you to add on to your plan. I get it, they aren't pushy, just a slight inconvenience. Doesn't take away from the effectiveness of the program! Review collected by and hosted on G2.com.

What problems is Apollo.io solving and how is that benefiting you?

As a sales representative tasked to cold call and grow a book of business, getting accurate information on leads in a timely manner is crucial. I don't have a lot of time to just map out and research a bunch of companies. Apollo brings the information right to me and provides effective ways to reach those contacts all within the same program. The amount of time I save with this program is incredible! Review collected by and hosted on G2.com.

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Reputation

Reputation

(2,268)4.6 out of 5

Reputation

(2,268)4.6 out of 5

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback

Top Customer Experience Software Result from Online Reputation Management

Also listed in Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO


Brielle S.
BS
(Original )Information
“Great Product, User Friendly”
What do you like best about Reputation?

So at first when our company made the change, it was a bit furstrating. The learning curve was the cause, I had just mastered the previous software that was used. What help me was the traing, and just taking my time to go through the software and check out each option that was available to me. Most recently I have used the AI generated post for verbiage which is "AMAZING"! I also like the feature for reviews where it help you with what to say so that your responses remain netural. Love it!! Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Nothing, I really enjoy it now that I know how to use it. I'm glad that we made the switch. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Multi-Location, being able to make one post and it's posted across all our social media. The main great problem solver is time management, frees up my time. Easy to use, definitely a learing curve as with all new software. Review collected by and hosted on G2.com.

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CrmOne

CrmOne

(757)4.8 out of 5

CrmOne

(757)4.8 out of 5

CrmOne is a comprehensive customer relationship management (CRM) software designed to streamline business operations and enhance customer interactions. It offers a user-friend

Top Customer Experience Software Result from CRM

Also listed in Business Scheduling, Website Builder


AN
“CrmOne is a Lifesaver”
What do you like best about CrmOne?

I don’t have to stress about keeping up with leads anymore CrmOne reminds me organizes everything and just makes my life easier. Review collected by and hosted on G2.com.

What do you dislike about CrmOne?

Took me a few days to get the hang of all the features but once I did I wondered how I ever managed without it. Review collected by and hosted on G2.com.

What problems is CrmOne solving and how is that benefiting you?

Without CrmOne I’d be missing follow ups left and right losing potential customers and probably pulling my hair out trying to keep track of everything manually. Review collected by and hosted on G2.com.

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an

Top Customer Experience Software Result from Help Desk

Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base


Jon S.
JS
“Salesforce Service Cloud is an industry leading solution for Quality and Complaint Management”
What do you like best about Salesforce Service Cloud?

Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Service Cloud?

Salesforce Service Cloud is a very good platform, but requires a lot of add-ons for what I would have considered basic functionality, such as quote formatting. All of these add-ons are often all priced per user, so costs quickly rise depending on the number of users that you have on the Salesforce Platform. Review collected by and hosted on G2.com.

What problems is Salesforce Service Cloud solving and how is that benefiting you?

Receiving, logging, tracking customer complaints, complaint documentation, complaint images, complaint specific and both sort term and long term complaint resolutions. Review collected by and hosted on G2.com.

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Convin.ai

Convin.ai

(543)4.7 out of 5

Convin.ai

(543)4.7 out of 5

Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.

Top Customer Experience Software Result from Conversation Intelligence

Also listed in Speech Analytics, Contact Center Quality Assurance


Diptanu D.
DD
“Great experience with Convin.”
What do you like best about Convin.ai?

After few learning Convin captured all the details of Communication of agent and it shows the correct convin Quality score. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

It could be more speed up.Efficiancy could be more improve.Convin took extra time to learn Local language like Kannada,Tamil and Telugu.But for HIndi And english its the best. Review collected by and hosted on G2.com.

What problems is Convin.ai solving and how is that benefiting you?

Convin is helping us on auditing the calls very easly .And it also concentrate on the quality check of agent like opening closure of call.When we do manual audit on convin and if we add up something new convin want us to right the point why we are disagree with convin point.And next time convin get his error correct Automatically. Review collected by and hosted on G2.com.

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Scorebuddy

Scorebuddy

(675)4.5 out of 5

Scorebuddy

(675)4.5 out of 5

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Top Customer Experience Software Result from Contact Center Quality Assurance


Sophia S.
SS
(Original )Information
“Great tool that allows you to manage team performance.”
What do you like best about Scorebuddy?

I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identy gaps in knowlege to inform additional training sessions. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The functionality can be glitchy, I often have issues logging in or my scores not saving / being logged out whilst working. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Identifying areas for development for my team members that I would have to record manually if not. It therefore saves me a lot of time due to the ability to track an individuals performance across a specific period. As we move on to new processes duing a period of change in the business, the platform allows us to identify themes and trends in quality score drops so we can identify these and amend training to fix issues early. Review collected by and hosted on G2.com.

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Humantic AI

Humantic AI

(450)4.8 out of 5

Humantic AI

(450)4.8 out of 5

Humantic AI enables its users to reliably understand other people's personality and behavior without ever interacting with them, or requiring them to take a test. Using Huma

Top Customer Experience Software Result from AI Sales Assistant

Also listed in AI Writing Assistant


Monique D.
MD
(Original )Information
“Business Development Secret”
What do you like best about Humantic AI?

Humantic A.I. saved my business! I never have to prospect alone. This A.I. driven technology has literally helped me be a chameleon when approaching various decision makers that I am not sure how to approach. Either because they dont look like me or not from my same generation. However, with this tool I never feel like I am at a loss for words because its like I have secret insight on who they are and how they like to be approached. I never have to do a cold call again with Humantics every connection/lead is warm Review collected by and hosted on G2.com.

What do you dislike about Humantic AI?

I would say for now that there isn't a ton of things that I don't like. I would love to make a suggestion. Create a tool that helps you identify behavior and personality traits that best suit a team environment. That way you could knock out all competition. I'd love to be able to compare in depth for my clients the types of personalities that fit better on their team than others. Review collected by and hosted on G2.com.

What problems is Humantic AI solving and how is that benefiting you?

BUSINESS DEVELOPMENT! I do NOT like selling. I am an operations leader and I enjoy leading but selling is not my forte. However, with Humantics it doesn't feel like I am selling by myself. For instance, I can find out the best email approach or inbox message to leave someone even if I have never met them a day in my life.. and it actually works! Recently I gained a client's 100% trust that I wanted to find the RIGHT FIT based on presenting them the HUMANTICS tool in combination with their ideal candidate's personality/behavior traits. It was an $11K contract! Review collected by and hosted on G2.com.

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Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their per

Top Customer Experience Software Result from Contact Center Quality Assurance


Yogesh .
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(Original )Information
“Playvox”
What do you like best about Playvox Quality Management?

Playvox is a tool that helps to improve the performance of customer support teams with a focus on quality assurance performance.

It is the platform that helps us to evaluate customer interaction across multiple channels including email, chat and phone calls.

It helps us to track individual and team performance through the dashboard.

This is a very easy tool to set up and for tracking individual and team performance. The tool is used to accept feedback from every agent regularly.

Being a quality analyst, my almost work is done through this tool every day.

The feedbacks are shared through Playvox which helps us to improve the customer satisfaction level as well.

I have personally used this tool and found that it really works to improve customer support experience.

It is a easy to check out whether all the quality member are on same page or not through the calibration option. Review collected by and hosted on G2.com.

What do you dislike about Playvox Quality Management?

The features of Playvox are awesome and I dislike nothing about Playvox. Review collected by and hosted on G2.com.

What problems is Playvox Quality Management solving and how is that benefiting you?

This tool helps us to track and improve the individual and team performance.

It also helpsto improve customer satisfaction through consistent service quality. Review collected by and hosted on G2.com.

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