Call Recording Software

I don't like how hard it is to sometimes search all of my conversations when looking for keywords or topics to report out on. Review collected by and hosted on G2.com.

It's helping me to stay on track with all the topics discussed during a phone call and keeping me engaged in the conversation at hand instead of trying to write down a bunch of notes. I am participate in conversations and be an active listener while the system records and documents for me. Review collected by and hosted on G2.com.

I like everything about Google Meet so far. Review collected by and hosted on G2.com.

It brings people closer together, in an all-remote work environment it's important to have human interactions and Google Meet is the channel we use to do that, from casual meetings to trainings and basically anything that would require a videocall or screen sharing. Review collected by and hosted on G2.com.

I wish they had an in-person meeting option, and I wish they integrated with my phone. Review collected by and hosted on G2.com.

Fathom has helped me streamline my follow-up process, organizing my tasks in hubspotkeeps me on top of everything I do. Creating efficiency for me and helping my company scale and compete against large organizations. Review collected by and hosted on G2.com.

SOme of the reporting structures are not all comprehensive and not user friendly. There is also no clink to paste option available. If one wants to audit the auditor, the original audit gets overwritten. Review collected by and hosted on G2.com.

Sharing feedback was tedious as every feedback had to be sent manually. Also, keeping a tab of the agents audited was tiring. This problem has been resolved with the advent of Conwin. Review collected by and hosted on G2.com.

What I found least helpful about Microsoft Teams was that I can only get 60 minutes for a free version. Hopefully, this will make at least 3 to 4 hours in the future. But I understand that I may need to upgrade the plan so that I can have longer time during meetings and for now I can't afford but I thought Microsoft Teams are one of the great tools for meetings, chats in a reasonable price. Review collected by and hosted on G2.com.

The benefits of a Microsoft Teams and how it solve is that I can easily talk or set a meeting instantly specially when there is an emergency meeting or urgent tasks that I need to clarify as well. Review collected by and hosted on G2.com.

There isn't anything to dislike. So far, I haven't had any issues and it's been a helpful tool for our whole team. Review collected by and hosted on G2.com.

We have a full remote team and with Zoom, we've been able to have our daily staff meeting without missing a beat. It's also been great for client reviews and meetings. I love that I can record them and go back to watch, catching any notes or references I need. Review collected by and hosted on G2.com.

I get frustrated with the occasional performance problems, especially when the connection becomes unstable during busy times. Also, some features feel a bit complicated and might need extra guidance or training for new users to make the most of them. Review collected by and hosted on G2.com.

Webex Suite makes it easier for teams to work together from different places, which has been really helpful for us. It allows us to communicate well and connects easily with the other tools we use. The platform is simple to use and keeps our meetings productive while keeping our data safe. Overall, Webex Suite has made our work smoother and more efficient. Review collected by and hosted on G2.com.

Even the main aspects are easy to find, it may be complicated to find some pieces of info because it depends on the implementation that the company did.

There are aspect of the sales process that are not really into sales cloud as quoting and you may lost the feeling of working on the same platform once that you reach that point. Review collected by and hosted on G2.com.

I have worked with Salesforce for over 10 years and it is the solution that allows me to track my sales activities. I register all the activities that I do with my partners in customers while I can keep working on the opportunities. From Salesforce, I track and create new pipeline and I manage the new leads coming from the marketing team. Review collected by and hosted on G2.com.

What I don’t like about Skype is that the call quality can be bad if the internet is slow. But other than that, it works fine for most things. It's easy to use and has helpful customer service. Review collected by and hosted on G2.com.

Skype helps me stay connected with people, no matter where they are. I can easily do video calls, voice calls, or chat with friends, family, and work teams from anywhere. It makes communication easy and convenient. Review collected by and hosted on G2.com.

Having the different type of users and roles can be useful, but also leads to some complexity when moving things around. Nothing that needs to be changed, just something you have to get used to and consider. Review collected by and hosted on G2.com.

Scorebuddy is providing us with an easy accessible platform that we can share throughout the different parts of the organisation around the world, whilst maintaining the same set of quality criteria for each group that share the same type of work. Review collected by and hosted on G2.com.

Nothing! It's the best

It rarely goes down, and a lot of features I wanted were rolled out recently. Would love to see the to do list feature continue to be evolved more - I like it but it's super simple right now. Review collected by and hosted on G2.com.

Over half of my company is now remote, so real time communications are key. We love the transparency of being able to see others' schedules, profiles, and send messages or video/audio communicate as needed. It's like you're back in the office! There's also a huge opportunity for culture, which is huge at a remote friendly company. Our ERG groups allow different groups of people to come together over similarities and interests. The integrations also make it super easy to blend between slack and windows when working, with in app alerts and automations and notifications from other apps within slack. Review collected by and hosted on G2.com.

if we require more feqtures like automation, it comes with additional cost. It gets expensive too quickly Review collected by and hosted on G2.com.

It was easy for sales team to do email follow-ups through automated emails and sequences. It was easier to build better conversations due to tracking of email and how many times the emails are being opened as well as if the links on thye emails were cliecked. This gives good indication to the sales team whether the procpects are interedted in the products and servoces Review collected by and hosted on G2.com.

Right now I can't think of anything, since it is just exactly what I needed for my business at a very reasonable price. Review collected by and hosted on G2.com.

None at the moment Review collected by and hosted on G2.com.

I don't like that in order to invite another team member and add a secondary number they have to use the sample email domain to get invited. My wife and I run a small buisness and only need 1 email. I want to invite her and add a number so it can ring her AFTER it rings me for customer calls. But because we don't want to create another email we must share a single account. Review collected by and hosted on G2.com.

Allowing my wife/partner to both be in sync when staying up to date on customer calls, conversations, and txt messages. Before we had to constantly update each other and now we can work seamlessly and know that we are both in the loop. Review collected by and hosted on G2.com.

At first, the price tag seemed pretty high. But considering the calue, close delivers, im ok with that after all.

I Would have wished for maybe a call to set up everything, getting some tips and best pracises.

Maybe an integrated AI, trained specially for cold mails would be great, i am using Chat GPT for that part. The integrated AI is okay, but not as capable as for example Chat GPT. Review collected by and hosted on G2.com.

Keeping track of our current opportunities; automating our mail marketing; being able to work together on leads Review collected by and hosted on G2.com.

The 'raise a dispute' feature which helps to appeal for a wrong QA markdown is limited to be used for a week which means once a QA score is generated, you can raise a dispute within a week or it will be considered as the final score. This limit should be increased since the agent can be on long leave or emergency leave. Review collected by and hosted on G2.com.

Quality Management.

Agent Feedback.

Team scores and quality.

Analytical report for agents. Review collected by and hosted on G2.com.

One downside is that some features can feel a bit overwhelming at first, especially for new users. It took time for me to get used to all the options and settings. Review collected by and hosted on G2.com.

Google Workspace addresses severa key challenge in communication and collaboration, below are few:

1) Email Management.

2) Document Collaboration.

3) Presentations.

4) Spreadsheets.

5) Instant Messaging.

6) Calendar Management.

7) Document Creation.

8) Website Builder. Review collected by and hosted on G2.com.

My overall experience with justcall is quite satisfying just one thing I would not say that I dislike rather I would say I don't find it efficient is i don't want to go on multiple tabs to access it will be great if I find everything in one tab. Apart from this I am enjoying my work with justcall, no more further complaints to do, I just love using justcall. Review collected by and hosted on G2.com.

Just call is doing emmense enhancement when it comes to calling. From making end to end calls to live chats to video conferencing, you guys are doing great. It has made calling world easy. Review collected by and hosted on G2.com.

I wish there were design layouts and more ways to personalize the look of the email on Salesloft. This is something our marketing team would like to integrate into our emails as we have a common template that is used across all other outreach. Review collected by and hosted on G2.com.

Salesloft helps me keep track of my calls, activities and emails to ensure I am hitting and exceeding my KPIs.

Salesloft helps me be reflective on my conversations.

Salesloft helps me to keep track of every outreach done to a contact.

Salesloft templates help me see the analytics of what emails are high performing and ways I can increase click, open and response rates.

Salesloft helps me collaborate with my team on email templates they create and cadances my BDR Manager wants us to push into market.

Salesloft helps me set reminders to follow up on clients that want to reconnect in 6-12 months without having to record that information in another spot that would likely be forgotten. It keeps me organizaed. Review collected by and hosted on G2.com.

Sometimes, there would be a little mismatch in the sentiment analysis, but the customer support was always there and very helpful. Review collected by and hosted on G2.com.

Substrata is my tool of choice, and the fact that it easily integrates with other systems has contributed to the improvement of workflow in complex negotiations, thus, it has become a significant asset for my work. Review collected by and hosted on G2.com.