Call Recording Software

I can't easily add Fathom to unplanned meetings. Sometimes it can't join planned meeting either for some reason. Review collected by and hosted on G2.com.

It takes care of the menial task of writing down important points from the meeting with accurate language so that I can actually learn summarizing skills from this app. It saves my time so that I can focus on the actual important tasks that needs to get done to push the project forward. Review collected by and hosted on G2.com.

Gong has high cost, and this includes the general platform fees, and other user licensing

The onboarding process is complex, with high adoption costs and struggles Review collected by and hosted on G2.com.

Gong provides magnificent conversation intelligence that analyzes all emails, calls and even meetings

The software embraces AI for insights collection and summaries, and this ensures proper follow up

Gong provides robust coaching measures and this includes segment conversations, score calls and spot patterns and this improves on performance and training

Gong ensures remarkable integration with CRM and this facilitates customer connections and eliminates manual data entry

The platform provides a centralized insights concerning the customer insights, and the conversational analytics

The platform ensures automatic transcription, contact syncing and this free the sales rep time Review collected by and hosted on G2.com.

Substrata does, however, have a high learning curve and occasionally exhibts difficulty with extremely subtle emotional cues. In spite of this, giving specific , well-thought-out counsle has greatly increased my ability to complete sales. My approach has changed as a result of Substrata's insights about attitudes, prejudices, and power dynamics; now, I communicate with others with greater confidence and effictiveness. Review collected by and hosted on G2.com.

All things considered, Subsrata is a crucial tool for every experienced dealmaker hoping to succed in challenging sales situations. Review collected by and hosted on G2.com.

Advance reporting in sheets sometimes requires workaround for complex HR analytics, also offline access can be limited when working with large shared folders, these are manageable issues but worth nothing. Review collected by and hosted on G2.com.

It has eliminates problems with communication and scattered documentation. before using it HR data and conversations were spread across emails and local files. now everything is centralized which improves visibility, accountability and decision making at the management level. i use it regularly for workforce planning and HR reporting , performance review coordination and also for interview and leadership meeting scheduling. and also it helps for training and development programs. Review collected by and hosted on G2.com.

Everything seems to be great now, nothing much to complain! Review collected by and hosted on G2.com.

In our organization, Microsoft Teams serves as the primary platform for both internal communication and customer interactions. It addresses many of our daily challenges by reducing the need for emails or phone calls. Instead, we can quickly message colleagues on Teams, which helps us complete tasks more efficiently.

Microsoft Teams also allows us to integrate essential applications such as MS Word, MS Excel, and the entire Microsoft 365 ecosystem. This integration streamlines our workflows and makes collaboration much easier.

Additionally, Copilot (Microsoft’s AI) is built directly into Teams, eliminating the need to use a separate AI tool. Review collected by and hosted on G2.com.

I don't like that Zoom Workplace isn't as good on the mobile application compared to the desktop version. There are problems when it comes to connecting to calls, there are less features than the desktop version, and the quality just isn't as good. Review collected by and hosted on G2.com.

Zoom Workplace helps my team immensely. Thanks to Zoom Workplace my team can communicate seamlessly without having to be physically with each other. This is amazing because my team is consistently traveling from state to state and it is virtually impossible for us to all be in the same building together. Without Zoom Workplace my team couldn't even exist! I love how easy this application makes it for us to get work done together! Review collected by and hosted on G2.com.

The main thing I dislike is the cost of Sona. I’ve received offers from other companies that provide similar communication support tools for an additional $10–$20 per month, which is much more affordable. Sona is over $800 per year, and that price is difficult to justify—especially for me as someone who is deaf and truly depends on tools like this to handle phone calls and texting with patients. I really love what Sona can do, and I would prefer to stay with Quo, but the high pricing makes me consider switching to another company if I find a more reasonable option. Review collected by and hosted on G2.com.

Quo helps me handle customer disputes and misunderstandings in a structured, professional, and stress-free way. As a clinic owner, I used to lose a lot of time and revenue dealing with issues manually. Now Quo gives me a clear process, protects my transactions, and keeps communication organized so problems don’t escalate. It also gives me confidence when managing difficult situations, especially because I am deaf and rely heavily on written communication. Thanks to Quo, I save time, reduce chargebacks, and can focus more on patient care instead of administrative conflict. Review collected by and hosted on G2.com.

many pages to find what I want and always logging out easily, I need to always be attentive and save what I am doing so as not to lose my file. Review collected by and hosted on G2.com.

Easy handling, only login is necessary every day, sometimes in the middle of use, it is important to always save things to avoid losing them, as the update arrives unexpectedly. But always very good, I recommend it and wouldn't trade it for anything! I tested another platform, and I didn't achieve the same success as with Playvox, I don't intend to switch anytime soon, the other platform I used doesn't have the same purpose as this one. The other platform I used didn't have as much ease of usability as this one. Very modern. It is my main platform for work use, I use it every day. Review collected by and hosted on G2.com.

Always updating the screens for better handling, very illustrative information, and with each update, the information about what was updated appears, the images become more visible. Review collected by and hosted on G2.com.

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother. Review collected by and hosted on G2.com.

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. Review collected by and hosted on G2.com.

In my personal case, it helps me that it works very well just with an internet connection, and for me, having a remote job and not being directly in a location, it makes it much easier to communicate immediately with my coworkers, as well as with our clients. I can resolve any assigned task and always stay in communication from anywhere. It allows me to communicate with my suppliers, work team, clients, all within reach, very quickly and easily. Review collected by and hosted on G2.com.

There is little to criticize, but it would be nice to have more language customer support than the 10+ that are available now to meet the needs of our diverse patient population. That being said, the available languages meet our major requirements and the analytics are good enough to provide us with actionable insights on a regular basis. Review collected by and hosted on G2.com.

Voiso helps to overcome the most dangerous compliance and quality assurance issues and automates call scoring and provides detailed summaries. This has simplified our training of agents and has made the experiences of patients more consistent. With a 40 percent decrease in resolution times, we have enhanced patient satisfaction and operational efficiency, enabling us to concentrate on providing high-quality care. Review collected by and hosted on G2.com.

There’s not much to dislike, but I’ve noticed occasional glitches with call connections or slight lags when switching between features. Review collected by and hosted on G2.com.

Nooks is solving the challenge of making enough high-quality dials in a day without wasting time between calls. Before, a lot of time was lost in manual dialing, navigating voicemails, and switching screens. Now, the auto dialer keeps me in a steady rhythm and ensures I’m maximizing my call blocks. This has not only boosted my productivity but also increased the number of live conversations I’m able to have with prospects. It helps me stay consistent, efficient, and focused on actually selling rather than managing the busywork of dialing. Review collected by and hosted on G2.com.

Some boxes are not needed but cannot be removed Review collected by and hosted on G2.com.

Problems Scorebuddy Solves:

Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly.

Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops.

Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster.

Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching.

Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports.

Benefits You Could Experience:

Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective.

Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development.

Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements.

Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors. Review collected by and hosted on G2.com.

the overall platform is good, but the UI still feels slightly old compared to Zoom or google meet, whenever i try to switch between screen share and application share, there is a small lag. Review collected by and hosted on G2.com.

it has been help us run daily analytics stand up meetings, stakeholder discussions, and dashboard walkthrough without any issues, the noise cancellation and stable audio make it easier for me to present detailed report even when working from home. it also support secure internal meetings, which is important because we discuss sensitive business metric , customer segments and financial dashboards. Review collected by and hosted on G2.com.

The one thing which I dislike about salesforce sales cloud is that the lightning UI is is sometimes takes too much time to get loaded. For example, If I make any kind of changes in the page layout or in flexi page (lightning record page) it takes too much time to get reflected which is a headache for me as a developer. Review collected by and hosted on G2.com.

The one of the most common problem that salesforce sales cloud is solving is the filling the gaps between different channels of a business because it provides a 360* data view. For any business sales and service are the most important things. Sales cloud offers us platform to keep everything in 360 view so that the business can have their maxium outcome out of it. Review collected by and hosted on G2.com.

The integration between the Salesforce ecosystem and other clouds is not always as simple or included as I expected. Additionally, the initial startup was not very easy; it took about a year to get up to speed and involve all the stores in the data acquisition phase. Review collected by and hosted on G2.com.

It is necessary, at least for the implementation part of the solution, to consult a certified Salesforce partner to use the recommended best practices to avoid future problems. An important aspect during implementation is the choice of the data model to use, and having a clear understanding of which external tools you want to connect via API. The advice, if possible, is to use the Salesforce ecosystem as much as possible to have immediate and secure integrations. For example, by using Marketing Cloud as a marketing tool rather than other tools, data integration is quick and secure, avoiding the exchange of Excel files with sensitive data for data updates. Additionally, it is possible to schedule triggers based on customer behavior by integrating interactions across all systems. With the latest development of Salesforce (CDP), it is also possible to create customer groups that can be used both in Marketing Cloud and on Commerce Cloud using both navigation data and social data. Review collected by and hosted on G2.com.

Unify the customer's information in one place, making everything I need to know easily accessible. Review collected by and hosted on G2.com.

Some settings take time to understand, especially when configuring call flows or dialing rules. Reports are useful, but customizing them could be more flexible. Occasionally, there a short delay when loading call history for very active users. Review collected by and hosted on G2.com.

Before JustCall, our calling process we spread across different tools, which made tracking follow ups difficult. Now calls, messages, and notes are stored together, so nothing gets missed,l. Response times have improved, and the team spends less time switching between systems. Overall, it has made our outbound communication more consistent and easier to manage Review collected by and hosted on G2.com.

UI/UX Can Be Overwhelming

Limited Customization

Accuracy Variability Review collected by and hosted on G2.com.

1. Scattered Customer Insights

Teams struggle to track what’s said on calls or in emails.

Convin captures and analyzes everything automatically.

2. Lack of Call Visibility

Managers can’t listen to every call.

Convin gives summaries, key moments, and scorecards so you don’t have to.

3. Inconsistent Sales Performance

Hard to spot what top reps are doing differently.

Convin highlights patterns and offers coaching tips based on real calls.

4. Slow Onboarding for New Reps

Newbies usually take time to ramp up.

Convin lets them learn from real examples and feedback right away.

5. Manual CRM Updates

Salespeople forget to log stuff.

Convin can auto-log call details and insights into your CRM. Review collected by and hosted on G2.com.

It's costing should be decreased, otherwise everything else is perfectly fine Review collected by and hosted on G2.com.

I use Zoom Phone for attending online meetings and screen sharing. It allows users to connect easily and seamlessly with a group of people. Review collected by and hosted on G2.com.

Some features feel locked behind higher tiers, so you quickly run into upgrade prompts when you want more advanced reporting, automation, or permissions. A few parts of the UI can be a bit busy, and it takes time to set up the right properties, pipelines, and views to match your process. Also, once you have a lot of data, keeping the CRM clean (deduping and standardizing) still needs ongoing attention. Review collected by and hosted on G2.com.

It helps us manage the full sales process from first contact to closed won in a structured way. We get better visibility into the pipeline, next steps, and ownership, which reduces things falling through the cracks. Automated follow-ups and meeting scheduling speed up response time. Email tracking and activity logging give context for conversations, and the reporting helps us forecast better and spot bottlenecks. Overall it saves time, improves consistency, and makes it easier to scale the sales process. Review collected by and hosted on G2.com.