Call Recording Software

Typically, Call Recording is a capability of a variety of other G2 Software categories. See more below to select the

best Call Recording Software.

Call recording software is a tool used to record, store, and analyze conversations with customers that take place across phone lines. The audio files from the phone calls are recorded over a Voice over Internet Protocol (VoIP) or a public switched telephone network (PSTN). Call recorder software app use cases depend on the industry, company size, and role of the buyer. Their overall functionalities are designed to help businesses collect data during customer conversations, analyze the data from the interaction, and use it to inform strategies moving forward. Common features of call recorder software typically include on-demand recording, archiving, and call transcripts.
Fathom

Fathom

(4,496)5.0 out of 5

Fathom

(4,496)5.0 out of 5

Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.

Top Call Recording Software Result from Conversation Intelligence

Also listed in AI Sales Assistant, Video CMS, Sales Coaching, Note-Taking Software, Transcription


JI
“Why had I not known about Fathom?”
What do you like best about Fathom?

Having severe to profound hearing loss, having Fathom taking notes has allowed me to concentrate on the teams call and not miss vital information that I would have missed if I was scribbling notes.

Being able to then review the actions after the calls allows me to ensure follow ups are concise and acted upon in a timely manner.

Asking Fathom to assist with writing a follow up email, has also freed up valuable time that would have been spent drafting an email from your hand written notes. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Nothing major other than there are a lot of Americanisms in the copy and if there are multiple people speaking through 1 laptop in a group meeting it doesn't know who is speaking so Fathom assumes it's the person who's team login is. Review collected by and hosted on G2.com.

What problems is Fathom solving and how is that benefiting you?

Having severe to profound hearing loss, it's allowing me to follow the calls without having to write my own handwritten notes and then missing valuable conversations when I look away from the screen Review collected by and hosted on G2.com.

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Gong

Gong

(6,049)4.8 out of 5

Gong

(6,049)4.8 out of 5

The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisio

Top Call Recording Software Result from Conversation Intelligence

Also listed in Sales Coaching, Sales Analytics, AI Sales Assistant, Revenue Operations & Intelligence (RO&I)


Madison K.
MK
“Gong notetaker using AI to let me be actively engaged in my meeting”
What do you like best about Gong?

Gong lets me stay focused and engaged in all my meetings by taking all the notes for me. It is extremely beneficial because it allows me to be actively listening to my clients and discover real pain points that they have, leading to business for myself. Review collected by and hosted on G2.com.

What do you dislike about Gong?

The only thing I dislike about Gong is that it sometimes can not show up on the meeting, and I just wish I would recieve a notification if the person I am meeting with has declined the Gong recording so that I can prepare otherwise for the meeting (notebook pen etc). Review collected by and hosted on G2.com.

What problems is Gong solving and how is that benefiting you?

Gong is recording my meeting and taking notes for me so that I can be acitively engaged in my conversation. This is benefiting me because I can actually listen to the person, instead of taking notes and trying to multitask. I also do not forget anything because I can go back to the recording. Review collected by and hosted on G2.com.

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Google Meet

Google Meet

(2,762)4.6 out of 5

Google Meet

(2,762)4.6 out of 5

Google Meet provides secure, inclusive video meetings that work for everyone so you can connect and collaborate on what matters most.

Top Call Recording Software Result from Video Conferencing


tejashri p.
TP
“Reliable and efficient tool for both professional and confidence coaching business of mine.”
What do you like best about Google Meet?

Being a data scientist, coach, and content creator at the same time means that I have a truly varied daily routine. These aspects make Google Meet help a data scientist, coach, and content creator like me in my day to day tasks. The platform is simple and integrates with Google Workspace tools, which makes it my go to for virtual meetings.

My Favorite Features of Google Meet:

Easy to Use: Even on busy days, I can effortlessly schedule and join meetings at any time.

Reliable Performance: I can confidently say that I'm able to focus on the content of the meeting rather than worrying about any disconnections or dips in audio/video quality. This means that whenever I’m hosting coaching sessions or working with someone on a project, the connection is stable and the audio/video quality is top notch.

Screen Sharing: This feature is extremely important, as it allows the user to share their screen and helps make explaining complex concepts during coaching sessions or during data presentations a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Google Meet?

I didn't find any issues with the meeting features Review collected by and hosted on G2.com.

What problems is Google Meet solving and how is that benefiting you?

Professional backgrounds help me attend meetings from the comfort of my home. Review collected by and hosted on G2.com.

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Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for all the ways that we work: Gmail for custo

Top Call Recording Software Result from Office Suites

Also listed in Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder


Indrajeet D.
ID
“Has made my freelance business life smoother”
What do you like best about Google Workspace?

I used to use my website domain provider's email service, which was clunky and I had to shift between my personal Gmail and work email to collaborate.

Google Workspace has allowed me to work and collaborate through a single account. I use the same services I used with my personal Gmail but buying Google Workspace has improved my productivity, plus no hassles of shifting between multiple accounts.

Also, while integrating the email with my domain provider, the process was very smooth. Took me less than 2 minutes to complete. Review collected by and hosted on G2.com.

What do you dislike about Google Workspace?

I can't invite more than 5 users from other Google Workspace in a month to collaborate. Don'tknow if this is a feature limit for my pricing tier but this restricts collaboration to a certain extent. I'm searching for a workaround in the meantime. Review collected by and hosted on G2.com.

Recommendations to others considering Google Workspace:

It's worth investing in the product. Review collected by and hosted on G2.com.

What problems is Google Workspace solving and how is that benefiting you?

The biggest benefit is collaboration. I don't have to manage multiple emails to invite and share my work with my clients. Plus it is really affordable for me for my requirements. Review collected by and hosted on G2.com.

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Microsoft Teams is a chat-based workspace in Office 365. It brings together people, conversations and content along with the tools that teams need so they can easily collabora

Top Call Recording Software Result from Video Conferencing

Also listed in Business Instant Messaging


Mahi S.
MS
“Best app for connecting,learning , meeting,chatting with my team.”
What do you like best about Microsoft Teams?

I love the app like how much easy it is to use it. I use it almost everyday . I can join a team with a code and vice versa . I don't have to join everyone. just share the code and you are done. share information , chat with friends and team, create new ideas. share work , collaborate. the Best. It can easily be integrated with OneNote where notes can be shared.never needed support so far ,hence can't say about it . Review collected by and hosted on G2.com.

What do you dislike about Microsoft Teams?

as so far now, I don't dislike anything about it. Or I can say , as far as I have used the features of this app, I didn't find anything to dislike about it. Review collected by and hosted on G2.com.

What problems is Microsoft Teams solving and how is that benefiting you?

It is so wonderful that my studies during Covid -19 were going in the faith of this app. even today , from video meetings to collaboration, the only app I think about is this. Review collected by and hosted on G2.com.

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Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee eng

Top Call Recording Software Result from Video Conferencing

Also listed in Cloud PBX Platforms, AI Chatbots, Business Scheduling, Business Instant Messaging, Email Client


Priyanka D.
PD
(Original )Information
“The Ultimate Video Conferencing Tool”
What do you like best about Zoom Workplace?

Zoom's interface is clean, intuitive, and user-friendly, making it easy for both tech-savvy and less-experienced users to get started. Joining a meeting is as simple as clicking a link, and setting up your own meeting takes just a few clicks. It is easy to access from almost any device, whether it's a smartphone, tablet, laptop, or desktop. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Zoom performs well with good internet connections, but the audio and video quality can quickly degrade in low-bandwidth situations. Audio or video glitches, connection problems, and lag can disrupt meetings, leading to frustration. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

For meetings with large groups it allows us to split into smaller breakout rooms. This is useful for group work, brainstorming, or networking sessions, and it’s easy to bring everyone back to the main meeting when needed. It integrates well with many other tools, such as Google Calendar, Outlook, Slack, and many project management platforms. It makes scheduling and managing meetings much more efficient. Review collected by and hosted on G2.com.

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Convin.ai

Convin.ai

(543)4.7 out of 5

Convin.ai

(543)4.7 out of 5

Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.

Top Call Recording Software Result from Conversation Intelligence

Also listed in Speech Analytics, Contact Center Quality Assurance


Diptanu D.
DD
“Great experience with Convin.”
What do you like best about Convin.ai?

After few learning Convin captured all the details of Communication of agent and it shows the correct convin Quality score. Review collected by and hosted on G2.com.

What do you dislike about Convin.ai?

It could be more speed up.Efficiancy could be more improve.Convin took extra time to learn Local language like Kannada,Tamil and Telugu.But for HIndi And english its the best. Review collected by and hosted on G2.com.

What problems is Convin.ai solving and how is that benefiting you?

Convin is helping us on auditing the calls very easly .And it also concentrate on the quality check of agent like opening closure of call.When we do manual audit on convin and if we add up something new convin want us to right the point why we are disagree with convin point.And next time convin get his error correct Automatically. Review collected by and hosted on G2.com.

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Webex App is here to help you transform how work gets done, not just enable team chat. Webex Teams is an app for continuous teamwork that brings crystal-clear video meetings,

Top Call Recording Software Result from Video Conferencing

Also listed in Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard


Sameer P.
SP
(Original )Information
“Collaborate seamlessly and exchange information with uninterrupted audio and video”
What do you like best about Webex Suite?

The main thing i like most is that it can integrate with other tools which increases its overall efficiency. It is easy to use though it take time to learn due to vast features. it is highly scalable and customers can scale as per their need. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

As i use this product on daily basis, the main i faced in using this that its interface is quite complex for the first time due its vast features. Though it states its wide integration capabilities with other applications however its integration with other applications can only be scaled to which the application can support. Review collected by and hosted on G2.com.

What problems is Webex Suite solving and how is that benefiting you?

Webex is fairly a useful product in solving a lot problems like scheduling a instant meetings, seamless collaboration between the colleagues to share data, timeless integration with applications proves useful for handling day to day businees problems. Review collected by and hosted on G2.com.

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Skype

Skype

(23,494)4.3 out of 5

Skype

(23,494)4.3 out of 5

Transform the way you work and build your business with one collaborative tool.

Top Call Recording Software Result from Video Conferencing


Akash S.
AS
“Skype: A reliable one.”
What do you like best about Skype?

The most helpful thing about Skype is that it is free and works on all devices commonly used whether it be windows or mac , and even in android and ios.

It can screen share for presentations and can give acess to international calls and also it gives an end to end security encryption Review collected by and hosted on G2.com.

What do you dislike about Skype?

It feels quite outdated and slow compared to modern apps , and also with poor internet the call 's lag and drop which is quite bad.

It requires very high data usage and is not ideal for the ones who dont have wifi connection and for the ones who have limited data plans. Review collected by and hosted on G2.com.

What problems is Skype solving and how is that benefiting you?

Skype is solving the barrier of language and distance it gives acess to have a free video confrencing with people across the world . Its features like screensharing makes learing and work more effecient. It breaks down the big problem of language barrier by live video calling with translation which makes the conversation easier.

It benefits me as it helps me to stay connected with my friends , family and colleagues anywhere and it gives me free acess to have international calls and it is also very secure with end to end encryption. Review collected by and hosted on G2.com.

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Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

Top Call Recording Software Result from CRM

Also listed in Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence


Balamurugan P.
BP
(Original )Information
“Salesforce Sales Cloud Best CRM i ever seen”
What do you like best about Salesforce Sales Cloud?

The best thing that i would like from sales cloud is that the creation of case and work orders. It supports customers to interact with people like a social platdorm and getting updates on daily basis. Doing this Everyday it really helps the customers to interact with new peoples and keep on sharing their insights. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Sales Cloud?

I'm using this sales cloud for the past 2 years and i havent seen any lag or defect in this product. Review collected by and hosted on G2.com.

What problems is Salesforce Sales Cloud solving and how is that benefiting you?

Day by day sales cloud helps our customers in increasing sales efficiency and sales growth. Through sales analytics it helps us to customize/enhance our business products to get reach in high level. Eventhough its providing a path to provide a support for those products as well via work order creation and assigning immediate technician to get that fixed. Sles cloud really helps our ORG to increase productivity and better relationship among customers. Review collected by and hosted on G2.com.

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OpenPhone

OpenPhone

(2,312)4.7 out of 5

OpenPhone

(2,312)4.7 out of 5

OpenPhone is the new phone for business. It comes with powerful calling, messaging, and a lightweight CRM. Works great for individuals and teams. It allows you to share a phon

Top Call Recording Software Result from VoIP

Also listed in Outbound Call Tracking, Google Workspace Communication Tools


Harley R.
HR
“I use OpenPhone with my homeowners and mostly B2B sales and connections.”
What do you like best about OpenPhone?

OpenPhone is set up very simply, I absolutely love the AI features of the transcript and the ability to record phone calls. That has been more than helpful in going back and getting information like names emails and the ability to send my recorded calls to my manager for him to critique them. Review collected by and hosted on G2.com.

What do you dislike about OpenPhone?

Honestly, I wish there was a better way to organize it. It's really hard to stay organized with companies that I currently am partnered with, homeowners that I'm working on estimates for keeping those organized with all the cold calls that I do is really hard. It would be helpful if you could put people in different folders or areas. Review collected by and hosted on G2.com.

What problems is OpenPhone solving and how is that benefiting you?

I think that the idea with tags is a great idea, but being able to put contacts in different folders would be extremely helpful. I feel like I forget about certain homeowners and following up with certain important companies due to the mix with the cold calls on some of my new companies Review collected by and hosted on G2.com.

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Slack

Slack

(33,941)4.5 out of 5

Slack

(33,941)4.5 out of 5

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

Top Call Recording Software Result from Business Instant Messaging

Also listed in Project Collaboration, Work Management, Unified Workspaces, Screen Sharing, Audio Conferencing


Amit K.
AK
(Original )Information
“Amazing experience with slack”
What do you like best about Slack?

Slack organize online office space where teams are connected though chat and can work together and it is very easy to use and we can create many channels for specific topic , projects or teams.We can direct private message to any people of the workspace.Many automations available. We can make smooth voice & video call smoothly.

Through slack we can communicate & share the code of the project with all my team mates.

We can connect slack with many apps like gmail,google drive.

Its have very robust automation like gmail is automate with my projects channel & if any cllients mail comes then it directly appears in that particular project channel.

Improves communication.

It have lots of emojis & we can add more emojis in it

Its best feature is huddle which is really working smooth even on slow internet Review collected by and hosted on G2.com.

What do you dislike about Slack?

I realise slack is good & meet my all requireents so, no dislikes Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Im a salesforce developer & in my organization we used slack for the team communication or for the video conferencing.We used before microsoft teams but it have limited features & limited automation but now, we have smooth experience with slack & can share code on it & manage team of the various projects & it have gmail integration which solves the problem like no need to check the mailbox again & again if, it integrated then email appears directly into slack.

Slack keeps the things organized and improve communication.

It boosts teamwork

Its flexible, i use slack on my phone , office laptop as well.

Its best feature is huddle which works smoothly on even slow internet & we have implemented a workflow for a particular time in channel for the birthday wish.

We automate the workflow for managing the merge request of our projects code in the project channel to my reporting manager. Review collected by and hosted on G2.com.

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Nextiva

Nextiva

(3,241)4.5 out of 5

Nextiva

(3,241)4.5 out of 5

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Top Call Recording Software Result from VoIP

Also listed in UCaaS Platforms, Call Center Infrastructure (CCI), Contact Center, Cloud PBX Platforms


JK
“Inconsistent connection issues”
What do you like best about Nextiva?

Nextiva's Customer Service and Technical Service Department is the best I've ever encountered!

I had an issue with failed incoming calls and reached out to Nextiva's Technical Department via Chat. Ivan T was the technician and worked with me to troubleshoot the issue. He was extremely helpful and patient. He took the necessary time, and tried multiple options until he was able to resolve my issue.

My issue is resolved thanks to Ivan's patience and skill.

#voipproviders

#contactcentersoftware

#ucaasplatforms

#callcenterinfrastructure(cci)software

#VoIP Provider

#Contact Center Software

#UCaaS Platforms

#Call Center Infrastructure (CCI) Software Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

When I first started using Nextiva, the system worked flawlessly. Several months later, I began experiencing intermittent connection issues; incoming calls not ringing, and other times the call would go directly to my voicemail with no notification. I've contacted Nextiva about the issues and they worked quickly to resolve them - and it worked, for a period of time. Now, I'm having the same issues again. It appears that every few months, the system error reappears. It's quite frustrating as I depend on this service for my business. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

I'm a Canadian resident that works exclusively for a US based company. Nextiva worked flawlessly in the beginning, but after several months, I've had connectivity issues, such as incoming calls not ringing and calls going directly to voicemail. This is frustrating and has made me uneasy about the service quality. I need to have a a local presence, with a local phone number for my customers to use. Because this seems to be an ongoing issue, I feel I have no option but to look for another provider. Review collected by and hosted on G2.com.

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Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust

Top Call Recording Software Result from CRM

Also listed in Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement


Chris M.
CM
“Great tool for sales and marketing”
What do you like best about HubSpot Sales Hub?

Super easy to configure. Even if you dont know where a setting is, you can typically find it within a few clicks since intuative links are placed where you would need them. There are lots of pre-built reports and it's easy to build your own. The sales and marketing function work seamlessly. Lots of available integrations that are easy to set up. This is way easier than using Sales Force. Review collected by and hosted on G2.com.

What do you dislike about HubSpot Sales Hub?

They still dont have a way to show how much your pipeline has increased or decreased over time. For example, if I just wanted to see how many dollars were added in a single month, this tool cant do that. There are a lot of clunky work-arounds but they still wont give you the exact data you are looking for. Review collected by and hosted on G2.com.

What problems is HubSpot Sales Hub solving and how is that benefiting you?

A one stop shop that gives me almost everything that I need to run my sales organization. I can track overall sales pipeline and the individual metrics for each of my sales reps. Review collected by and hosted on G2.com.

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Millions of businesses trust GoTo Meeting for reliable, professional online meetings and on-the-go collaboration. Gain momentum with an award-winning solution that works insta

Top Call Recording Software Result from Video Conferencing

Also listed in Screen Sharing


RA
“Our video calls and my wait tolerance were saved thanks to GoTo Meeting”
What do you like best about GoTo Meeting?

My team and I learned the hard way that virtual meetings were a complete disaster a few years ago during the pandemic. Some of the tools we tested were cut again and again, others were so intricate that it seemed like a computer science degree was needed to handle them and others did not achieve the results we expected. Well, that was until a colleague mentioned GoTo Meeting. I was surprised by the stability of the connection when we first used it. There were no interruptions, delays or frustrating slow motion. Everything was clear: the audio, video and screen sharing feature. Whenever I had to do a presentation or demonstration, screen sharing quickly became one of my favorite features. As incredible as it may seem, all I had to do was show my screen to simplify a really complicated concept. The most important thing is that everything went perfectly. Review collected by and hosted on G2.com.

What do you dislike about GoTo Meeting?

It seems a bit outdated compared to other platforms, as the user interface lacks modernity and intuition. Sometimes you may think you’re using a tool from the last decade. Another detail is the quality of the video is decent, but not excellent; for me, it is no problem. Review collected by and hosted on G2.com.

What problems is GoTo Meeting solving and how is that benefiting you?

After a while, we started using GoTo Meeting for all our regular meetings. Internal meetings, off-site meetings and presentations to clients are among the many uses we give it. Thanks to the reliability of the platform, we were able to avoid those embarrassing cases where cuts or technical problems occurred. Since we could now meet when it was convenient for all of us without having to worry about any technical problems, our workflow improved a lot. We found that other solutions offered more attractive features for larger meetings or virtual events. We continue to prefer this tool for our daily needs. It was a brilliant decision that saved our team from certain doom on multiple occasions. Review collected by and hosted on G2.com.

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Close

Close

(1,620)4.7 out of 5

Close

(1,620)4.7 out of 5

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals

Top Call Recording Software Result from CRM

Also listed in Customer Communications Management, SMS Marketing, Sales Engagement, AI Sales Assistant, Outbound Call Tracking


RJ
“First class CRM with unlimited customizability and an awesome support team”
What do you like best about Close?

First and foremost i love their powerdialer and overall telemarketing feature. In my opinion close is the best CRM in this department, adding to this is the easy customizability which enabled us to fit it exactly to our needs. To this date we were so far able to integrate it with every other software and even our offline touchpoints are now in close.

We use it daily and if we ever encountered a problem the customer support team quickly came up with solution to our Problem. Review collected by and hosted on G2.com.

What do you dislike about Close?

I would love some more native integration with other common sales channels, for example LinkedIn. Review collected by and hosted on G2.com.

What problems is Close solving and how is that benefiting you?

Our sales team relies heavily on using the phone in our sales funnel, and the auto dialer feature of Close really added some quality of life. Together with the smart views we are able to call exactly the leads we want to reach without much effort. Review collected by and hosted on G2.com.

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Scorebuddy

Scorebuddy

(675)4.5 out of 5

Scorebuddy

(675)4.5 out of 5

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Top Call Recording Software Result from Contact Center Quality Assurance


Sophia S.
SS
(Original )Information
“Great tool that allows you to manage team performance.”
What do you like best about Scorebuddy?

I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identy gaps in knowlege to inform additional training sessions. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The functionality can be glitchy, I often have issues logging in or my scores not saving / being logged out whilst working. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Identifying areas for development for my team members that I would have to record manually if not. It therefore saves me a lot of time due to the ability to track an individuals performance across a specific period. As we move on to new processes duing a period of change in the business, the platform allows us to identify themes and trends in quality score drops so we can identify these and amend training to fix issues early. Review collected by and hosted on G2.com.

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Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their per

Top Call Recording Software Result from Contact Center Quality Assurance


Yogesh .
Y
(Original )Information
“Playvox”
What do you like best about Playvox Quality Management?

Playvox is a tool that helps to improve the performance of customer support teams with a focus on quality assurance performance.

It is the platform that helps us to evaluate customer interaction across multiple channels including email, chat and phone calls.

It helps us to track individual and team performance through the dashboard.

This is a very easy tool to set up and for tracking individual and team performance. The tool is used to accept feedback from every agent regularly.

Being a quality analyst, my almost work is done through this tool every day.

The feedbacks are shared through Playvox which helps us to improve the customer satisfaction level as well.

I have personally used this tool and found that it really works to improve customer support experience.

It is a easy to check out whether all the quality member are on same page or not through the calibration option. Review collected by and hosted on G2.com.

What do you dislike about Playvox Quality Management?

The features of Playvox are awesome and I dislike nothing about Playvox. Review collected by and hosted on G2.com.

What problems is Playvox Quality Management solving and how is that benefiting you?

This tool helps us to track and improve the individual and team performance.

It also helpsto improve customer satisfaction through consistent service quality. Review collected by and hosted on G2.com.

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JustCall

JustCall

(2,085)4.3 out of 5

JustCall

(2,085)4.3 out of 5

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single

Top Call Recording Software Result from Contact Center

Also listed in Cloud PBX Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing


Jonathan Killstring H.
JH
“The only VOIP provider that made good on their pitch to us”
What do you like best about JustCall?

We have had just a heckin' rough time getting our telephony in Salesforce sorted out. JustCall is the one that actually allows us to review the sales team's calls with ease and speed. The transcription feature is genuinely useful.

Getting it set up was pretty painless, at least at a basic functionality level.

Customer support is genuinely helpful, though it can take a minute to get a hold of them. But they've never failed to resolve my issues. Review collected by and hosted on G2.com.

What do you dislike about JustCall?

Integration works smoothly enough, but some of the features are proving tricky to get talking to other APIs seamlessly. There's a bit of confusion between the SF Integration, the Chrome add-on, and the standalone dialer - but we have a nice system now with integrated pop-up, and the chrome extension.

My sales team is using this every day, and it doesn't strain under the weight.

There are a lot of structures that aren't immediately obvious when you're using the product, that you'll only run into when something stops working.

It's honestly a little janky in places; the amount of things that I need to contact support to do for me, instead of just letting an admin do it? It's not my favorite.

We've actually had a stretch of difficulty with porting in numbers - things that had historically not taken that long, now taking multiple weeks. Review collected by and hosted on G2.com.

What problems is JustCall solving and how is that benefiting you?

Connecting our sales team to interested buyers - and helping us analyze our team, and train them up accordingly. It's our cornerstone VOIP for a phone-based sales process.

We like it enough that we actually moved our support team over to the service as well: so that's handling support and repair queries as well. Review collected by and hosted on G2.com.

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Substrata

Substrata

(266)5.0 out of 5

Substrata

(266)5.0 out of 5

Substrata is a real-time, socially-aware AI sales coaching platform for Professional Dealmakers. It is trained to understand the 'social dance' between sellers and buyers, hel

Top Call Recording Software Result from Sales Coaching

Also listed in AI Sales Assistant, Email Tracking, Revenue Operations & Intelligence (RO&I), Sales Analytics, Conversation Intelligence


Dariusz K.
DK
“AI Sales Coaching for Developers and Organizers”
What do you like best about Substrata?

AI coaching for sales, In my role as a Google Developer Expert, software developer, and conference organizer at @ngPolandConf & @jsPolandConf, I have found Substrata to be an invaluable resource. This platform's implementation and onboarding process were both simple and straightforward. The number of features available allowed for a more in-depth analysis of the buyer-seller dynamics. Its ability to understand emotions and office politics greatly helped me make my sales strategy more effective. Review collected by and hosted on G2.com.

What do you dislike about Substrata?

Sometimes, there would be a little mismatch in the sentiment analysis, but the customer support was always there and very helpful. Review collected by and hosted on G2.com.

What problems is Substrata solving and how is that benefiting you?

Substrata is my tool of choice, and the fact that it easily integrates with other systems has contributed to the improvement of workflow in complex negotiations, thus, it has become a significant asset for my work. Review collected by and hosted on G2.com.

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