Business Management Software

Setting up automations for certain events can be a bit complicated. For example, I haven’t been able to figure out how to send both a notification and an email to an agent when an SLA response time expires—if it’s possible at all. Review collected by and hosted on G2.com.

Zoho Desk fits naturally into the way we support our clients through email, letting them communicate with us without ever leaving their mailbox. At the same time, some clients prefer contacting our support team through instant messaging, and Zoho Desk includes that option as well. This makes it easier for us to bring these newer communication channels together and keep everything centralized in one system. Review collected by and hosted on G2.com.

Sometimes the responses can be too general or miss specific details, so improving accuracy and context would help. There is a need to improve response accuracy, speed, and context awareness, especially for specific customer concerns. Review collected by and hosted on G2.com.

Agentforce Service helps me automate repetitive tasks, provide faster customer support, and offer agents the right information quickly, improving efficiency and customer experience. Review collected by and hosted on G2.com.

The biggest challenge is that Acumatica can be complex and sometimes requires too many steps to accomplish what should be a simple task. It also takes time to learn where information lives and how different modules and settings interact. More intuitive workflows, easier configuration, and clearer error messages would make it much easier for end users to adopt and use efficiently. Review collected by and hosted on G2.com.

Acumatica is helping us centralize information and processes that were previously spread across multiple systems. It gives us better visibility into inventory, purchasing, sales, shipments, and financials, while creating more consistent processes across departments. This has made it easier to track issues, improve accountability, and make operational decisions using more reliable, real-time information. Review collected by and hosted on G2.com.

There are a few more admin settings that would be nice to be easier. Managing permissions checked and up to date for several integrations and users can be a little tedious. Review collected by and hosted on G2.com.

It provides the business teams with one single cloud platform for finance activities rather than a scatter gun of spreadsheets and other platforms. And from an IT point of view, it's easier to manage user administration and review permissions, and you get greater visibility of how the platform integrates with other applications. Review collected by and hosted on G2.com.

Keeping triggers and automations consistent across both brands took more care than I expected, built a rule for one brand once and completely forgot to mirror it over to the other, which caused a small inconsistency in how tickets got auto tagged for a few weeks before I caught it. Review collected by and hosted on G2.com.

Customers genuinely can't tell they're being supported by the same team behind two different storefronts, which was exactly the point. Agents working from one unified queue instead of switching tools has also kept training simple, new hires only learn one system regardless of which brand's tickets they end up handling. Automation consistency across brands needs real attention though, it's easy to build something for one and just forget the other exists. Review collected by and hosted on G2.com.

The main drawback is that SharePoint can feel complex for new users, especially when setting up permissions, site structures, document libraries, and custom lists. Small configuration mistakes can affect access or visibility, so it takes time to understand the platform properly.

Customizing pages or creating advanced workflows may also require technical knowledge or Power Automate support. The interface can sometimes feel less intuitive when working with large lists or multiple document libraries, and performance may slow down if a site is not structured well. Review collected by and hosted on G2.com.

Microsoft SharePoint addresses the challenge of scattered documents, unstructured employee data, and manual follow-ups across teams. Rather than keeping files spread across different folders, email threads, or spreadsheets, we can store documents and records in centralized SharePoint sites and lists with controlled access.

It has also improved how we track employee data and automate workflows. By connecting SharePoint lists with Power Automate, updates can automatically trigger notifications or approval processes. This cuts down on manual effort, increases team visibility, and makes it easier to locate the most up-to-date information without having to rely on long email conversations. Review collected by and hosted on G2.com.

Some of the downsides on NetSuite would be how outdated it seems in terms of viewing and navigation. I do feel like it could be updated. We are also currently implementing NSPB (Planning & Budgeting) for a while now and believe it's a bit more different than NetSuite. We wish it were as beginner friendly as NetSuite. Review collected by and hosted on G2.com.

My configuring all the data we have into one setting stone that is easy for us to view on a monthly basis. Review collected by and hosted on G2.com.

I see lag time when trying to load large lists. For example, list of recent vendors... it takes time for all the options to load, and being web-based if you have a slower connection, it really takes longer than server based.

Like each program, it has its quarks. Reporting could always use upgrades and the dimensions you use to define reports and fields could be more grand. Review collected by and hosted on G2.com.

It’s modern and flows so much better than 300. Paying bills is a breeze, and cutting checks is much easier too—fewer clicks, with a process that finally makes logical sense. The ability to upload an attachment is really helpful because when you search the payable, you can see the backup instantly. I also like that the payable header includes an attractive banner showing how it was paid, when it was paid, and the trace #.

I also like how reconciliations flow. Once you click and “match” an item, you can filter it out so it’s no longer an option. This has saved hours of searching for a single transaction, since you can search by payee, method of payment, or transaction amount.

Reporting was always an issue in Sage 300. Here, you can pretty much create any report you want as long as the dimensions are available. You can also automate reports so you don’t have to run them every month or for every project—you can literally set it and forget it. Review collected by and hosted on G2.com.

So far dint found anything to dislike about this site/app yet hence a big NO for now. Review collected by and hosted on G2.com.

Its incredible and importantly adds free Review collected by and hosted on G2.com.

Most of my teams and organization announcements I can get it from here so its truly wonderful. Review collected by and hosted on G2.com.

The process is entirely manual. There is no AI integration to automatically correct spacing, spelling, or grammar, or provide tone suggestions while writing. Review collected by and hosted on G2.com.

Team Spaces improve collaboration by giving each team a dedicated workspace where emails are organised and assigned to the right people, reducing confusion and improving accountability. Review collected by and hosted on G2.com.

sometimes it is having some issue while entering the time sometimes the error that we cant fix. improve the loading time Review collected by and hosted on G2.com.

Human capital management, or HCM, is one module that we got hooked on. The employee self-service portal makes our employees more than content. Similarly, in our customer-facing business, an excellent CRM helped our sales, marketing, and after-sales teams align their interests with customers, making them our loyal ambassadors. Review collected by and hosted on G2.com.

I use ePROMIS ERP for entering employees' timesheets. It's easy to understand and use, requiring minimal training. Review collected by and hosted on G2.com.

The pricing model is predatory. Once they have your data in their system they can simply increase the price at any time. They are doing that now by 40% for Quickbooks online plus. They know that customers won't like it but they also know that the cost of migrating all the data is higher than the price increase. Once they have you locked in they will abuse that position of trust. This is a company that treats you like prey, not a customer. Review collected by and hosted on G2.com.

Its bookkeeping, plain and simple. They integrate with banking platforms which is nice. Review collected by and hosted on G2.com.

For some businesses, there are too many options which may be complex or too powerful for smaller companies. This tool will help your company grow. Review collected by and hosted on G2.com.

Having Accounting, CRM, website, third-party channel management, and more all integrated into one system is easy and awesome to deal with on a daily basis. Review collected by and hosted on G2.com.

Sometimes Fin can be repetitive in the way it handles a conversation, which can make the interaction longer than necessary. By the time the conversation is handed over to the human queue, there can be a lot of chat history for us to go through before we can understand the issue and assist the customer. It would be helpful if Fin could keep conversations more concise and avoid repeating information that has already been provided. Review collected by and hosted on G2.com.

Fin helps handle common and straightforward customer queries by providing quick answers without requiring a human agent to step in immediately. This reduces the volume of repetitive questions reaching the support queue and gives us more time to focus on complex issues that require investigation or a more hands-on approach. It also helps customers get answers faster, especially outside of our team's working hours. Review collected by and hosted on G2.com.

Some parts of Stok.ly can feel a bit overcomplicated, and they take longer to learn than they probably need to. There are also a few workflows where small tweaks could save a lot of clicks and make day-to-day tasks much quicker.

We’ve come across a few bugs too, especially during the initial setup. On the plus side, the team is responsive when we raise issues and is willing to look at ways to improve the system. Review collected by and hosted on G2.com.

The main problem Stok.ly solves for us is keeping control of stock across multiple stores and our warehouse. Previously, a lot of this relied on spreadsheets, separate systems, and a fair amount of manual work.

Now we have a single place to see what stock we have, where it is, what’s selling, and what needs ordering or moving between locations. It’s made purchasing, transfers, and day-to-day stock management much easier and, most importantly, it gives us better information to base decisions on. Review collected by and hosted on G2.com.

The invoicing feature needs more search options to make it easier to locate specific invoices, and it would also help to have a way to link invoices to packing lists. Review collected by and hosted on G2.com.

It is helping scale our company by leveraging the knowledge of veterans and making that knowledge accessible. Fulcrum feels like a touchstone for developing future leaders in manufacturing. Review collected by and hosted on G2.com.

One issue I faced was that the AI agent sometimes asked the same questions again during the interview that were already filled in the original form. For example, information the candidate had already provided was being asked a second time by the agent, which felt repetitive and a bit unprofessional from the candidate's perspective. I'm not sure if this was due to how I trained/configured the agent or an underlying issue with how it processes existing form data before starting the conversation. It would be helpful to have clearer documentation or settings on how to make the agent aware of data already submitted, so it doesn't re-ask the same questions. Review collected by and hosted on G2.com.

I needed a way to screen candidates for a Chapter Lead role for GraphQL Pakistan without spending time on manual one-on-one interviews with everyone who applied. I could have used a basic tool like Google Forms, but that only collects static answers — it can't actually have a conversation or ask follow-up questions based on what the candidate says. With Jotform AI Agents, I was able to turn the application form into an interactive interview, where the agent could engage candidates directly and help me understand their eligibility before I committed time to a live conversation. This saved me a significant amount of time in the initial screening stage, since I could rely on the agent to do a first pass and only follow up personally with candidates who seemed like a good fit. Review collected by and hosted on G2.com.

The main challenge I have experienced is the learning curve. Enterprise Architecture has several related data objects, relationships, portfolio concepts, and configuration options, so understanding how everything fits together takes some time, particularly for developers who are new to the product.

I also find that some implementations require significant configuration and data preparation before the platform provides meaningful portfolio insights. When working with a large application portfolio, maintaining relationships and keeping the underlying data accurate can require ongoing effort.

The UI provides useful portfolio and relationship views, but navigating between related architecture records can sometimes feel complex. More guided configuration and simpler bulk data maintenance would make the experience easier. Review collected by and hosted on G2.com.

ServiceNow Enterprise Architecture helps solve the problem of fragmented architecture information by bringing applications, business capabilities, technologies, ownership, lifecycle data, and relationships into a common platform. This gives technical and business teams a clearer view of the overall technology landscape and helps with application rationalization, modernization, and lifecycle decisions.

The integration with CMDB and other ServiceNow capabilities is one of the biggest benefits because architecture information can be connected with operational and configuration data. This makes it easier to understand dependencies and assess the potential impact of changes.

From a UI/UX perspective, the dashboards, portfolio views, and visual representation of relationships make large amounts of architecture data easier to analyze, although some areas can take time to learn. Performance has generally been suitable for working with architecture data and reporting, though the experience can depend on the amount of data and customization involved.

The platform's flexibility provides good ROI when an organization is already using ServiceNow, as it reduces the need for separate architecture repositories and duplicate data maintenance. However, the initial implementation, configuration, and licensing investment should be considered based on the size and maturity of the organization.

For onboarding, the breadth of the product means there is a learning curve, so good documentation, training, and implementation guidance are important. The platform's automation and AI capabilities also have potential to improve how architecture data is analyzed and used for recommendations, risk identification, and decision-making as these capabilities mature.

Overall, the biggest benefit is having architecture and operational information connected in the same ecosystem, which helps teams make better-informed technology and modernization decisions. Review collected by and hosted on G2.com.

A few minor things. It's best on desktop - we've found it tough to maneuver on iPad and haven't even attempted phone yet, so if your team works on the go, that's something to know upfront. The reporting is plentiful, but there's a learning curve to figure out which reports actually serve your business best. And like most ERPs, learning which fields work for your workflow takes some trial and error - though there are plenty of custom field options to get you where you need to go.go. Review collected by and hosted on G2.com.

We were really struggling with inventory tracking - specifically, getting visibility into serial numbers on the outbound side with our 3PL. We shared the struggle with Xorosoft and they scoped and built out a solution with us. Now we have real systems in place to track inventory out in the world, which means we can service our customers faster and with more accuracy. As we scale, that kind of visibility is everything. Review collected by and hosted on G2.com.

One thing I dislike about HubSpot Service Hub is that some of the more advanced features, like custom reporting or advanced automation, are locked behind higher-tier plans. This can limit small or growing teams from fully leveraging the platform’s potential without increasing costs. Additionally, while the system is user-friendly, there’s still a learning curve when setting up complex workflows or integrations. Review collected by and hosted on G2.com.

HubSpot Service Hub helps solve key customer service challenges like disorganized communication, slow response times, and lack of visibility into customer issues. By centralizing all support interactions through tools like the shared inbox, ticketing system, and knowledge base, it ensures that no customer query is missed and that teams can collaborate efficiently. The automation features reduce manual workload, allowing us to focus on delivering better service. Overall, it improves customer satisfaction while making our support processes more efficient and scalable. Review collected by and hosted on G2.com.