Business Management Software

The large volume of options and functionalities could be seen as a point of concern and, in certain cases, an obstacle to the rapid adoption of the system. However, the available documentation and the help of Trailblazer allow us to easily overcome this challenge, maintaining an efficient learning curve. Review collected by and hosted on G2.com.

Before implementing Service Cloud, we served customers primarily via email. There were issues related to the lack of centralized service, the absence of a broad and clear view of the status of open requests and which ones should be prioritized, which hindered meeting deadlines and customer satisfaction.

In terms of team management, there were no easy ways to monitor team performance. Working solely via email hindered the analytical view of metrics such as average response time and made it difficult to identify bottlenecks or opportunities for improvement.

By implementing the tool in selected departments, we were able to migrate to the case management model, in which interactions with customers are centralized in Service Cloud and tracked transparently. We implemented automated tasks using flows, approval processes and case routing routines that help employees perform their work, reducing the time to resolution and allowing them to focus on what is a priority. In addition, we now have detailed reports on team performance, delivering valuable insights to continually improve service quality and ensure customer satisfaction. Review collected by and hosted on G2.com.

I am struggling with Product categories update, I havent found yet where to create new ones. Review collected by and hosted on G2.com.

Zoho Desk really works well with Site24x7, I will be able to better manage my SLA's with this integration and turning the Field Support operation to this tool I bring sinergy between them and the monitoring activities. The outcome is a more satisfied customer Review collected by and hosted on G2.com.

The different dimensions (Classes, Departments, vendors, Customer etc.) are split in different applications. If it can be merged into one single application - "Company", it would be more easy to use.

Also, the sync errors through Intacct and our Billing software causes disruption in our accounting processes. Review collected by and hosted on G2.com.

My role in the accounts payable process - processing bills.

One problem is our billing software does not allow us to process multi-currency bills (Ex: Base currency of entity - USD, vendor bill currency - EUR) accurately, which Sage intacct through its multi-currency billing feature allows me to process bills with the live exchange rates based on the bill dates. Review collected by and hosted on G2.com.

One challenge with SharePoint is its initial setup and learning curve. New users may find it overwhelming to navigate the features and permissions. Additionally, customization beyond the basics can require technical expertise, which might mean involving IT support for certain configurations. Review collected by and hosted on G2.com.

SharePoint solves the problem of fragmented document storage and version control for us. By having a single platform where files are stored, updated, and accessed, it reduces the confusion of multiple versions and helps ensure everyone has the latest information. It also enhances team collaboration by providing a centralized workspace for communication and document sharing, which boosts productivity and keeps projects on track. Review collected by and hosted on G2.com.

It was difficult at the beginning when first adapting to the platform. As I was unfamiliar with it. A guide to start will be very useful for new customers. I was learning a new thing evryday with this tool. Review collected by and hosted on G2.com.

Workvivo made it easier for us to get all the employees together on one platform and give their opinions, votes or participation in any events. It is the very first social platform that our company has been using for all our engagement activities. We create a page with hashtag so that everyone can directly get to the event page and participate in the event. Review collected by and hosted on G2.com.

Extra module though not always needed. DIscontinuation of the SaaS discovery product, the out of the BOX Integrations are great but a bit limited, and building our own requires resource we dont have to hand. Review collected by and hosted on G2.com.

is our central inventory for architecture artefacts and links to other relevant systems. enables us to show management that we have a good idea fo out applications and tools in the business Review collected by and hosted on G2.com.

The only downside I have experiences is if I don't have the specific admin privileges to see certain groups and therefore, tickets, the tickets seem to disappear and it takes some time to get access to these tickets. Review collected by and hosted on G2.com.

Organization of different types of requests or complaints. Review collected by and hosted on G2.com.

Our biggest challenge so far has been the pace of implementation. This is a lengthy process to find out exactly how to make NetSuite fit with our business, but putting in the effort up front will certainly go a long way down the road. Review collected by and hosted on G2.com.

NetSuite is helping us solve a terribly slow period close process. We were taking anywhere from 25-35 days to close a single month in our old system. We hope that with NetSuite we will be closed within 15 days after month end. Review collected by and hosted on G2.com.

I wish the knowledge base was available on smaller tiers, but i understand why its been added to the more expensive ones to create an upsell opportunity. Review collected by and hosted on G2.com.

Keeping all data in one place, so that people across different hubs have the same access to data to create a good experience for the customer. Previously these systems would sit seperate form one another and need connectors in order to share information. Therefore, having this is one place is helping the customer service teams be more productive and efficient, whilst also not requiring lots of connectors to keep the data in one place. Review collected by and hosted on G2.com.

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. Review collected by and hosted on G2.com.

Atera provides us with our ticketing system. From here we use the Splashtop and remote on users' computers to solve their issues. Review collected by and hosted on G2.com.

One thing would the accounting system is slightly lacking. Not terrible but not as user-friendly as Quickbooks Review collected by and hosted on G2.com.

Xoro is helping us conncect everything in one place. Before, we would place purchase orders, create sales orders, and run our accounting system through three different places. As you can imagine, this got really complicated when trying to record simple things such as cost of goods and things like that. Xoro has helped simplify that. Review collected by and hosted on G2.com.

There are minor enhancement requests we have submitted for FloQast compliance: adding filters to some of the compliance screens; being able to link narratives and controls across different audit projects (corp controls vs IT controls, for example). Review collected by and hosted on G2.com.

FloQast has introduced substantial efficiencies to our close process by providing real-time visibility into status updates, enhancing collaboration between our finance and accounting departments. The “watch” feature enables the finance team to monitor the accounting team’s progress, allowing them to initiate their tasks at the appropriate stage. In a remote work environment, this functionality has been particularly beneficial in helping our team stay aligned. Additionally, auditor access has been highly valuable, streamlining audit workflows. Review collected by and hosted on G2.com.

The only downside to using Intercom is that I don't have a team around me helping with activation and customer onboarding. I don't think I've saved more time with any other tool (besides ChatGPT). Review collected by and hosted on G2.com.

Intercom takes over the role of founder, marketer, salesperson and customer support in all of our automated series and through the chatbot. I've created onboarding workflows, product feature guides, activation checklists, you name it. Review collected by and hosted on G2.com.

In the banner configuration, there are several options related to how often it will be displayed, such as "Only Once," "Once a day," "Once in a session," etc. These options can make frequency settings feel somewhat limited. It would be better if we had the ability to customize this, for example, by specifying that we want to display the banner multiple times a day and the exact number of times it will be shown. Review collected by and hosted on G2.com.

UserGuiding is solving the problem of onboarding new users by providing interactive guides and tutorials. This makes it easier for users to understand how to navigate the platform and utilize its features effectively. As a result, it reduces the time and effort needed from the onboarding team, leading to a smoother user experience and higher user satisfaction. This ultimately benefits our organization by improving user retention and reducing support queries. Review collected by and hosted on G2.com.

Lack of customization options in the dashboard can be a hassle for some users. All-in-all a great tool for all your business needs. Review collected by and hosted on G2.com.

I highly recommend using this business management platform. We were able to increase team collaboration and communication with its smart reporting and advanced analytics functionalities. Review collected by and hosted on G2.com.

Creates precise and comprehensive financial reports as per the accounting standards.

Reduces paperwork, manual errors and instances of data duplicity.

Allows better control through improved financial management and forecasting.

Streamlines the accounts payable process and ensures payment compliance with the end-to-end invoice management system. Review collected by and hosted on G2.com.

Overall, we do have significant complaints about Acumatica. I would say we would like to see more low-code/no-code workflow capabilities across the platform. Also, the security setup is complex (albeit powerful), so continuing to enhance the ease-of-use of the application security would be desirable. Review collected by and hosted on G2.com.

We are leveraging Acumatica to be our primary accounting system as well as a basis for our operational client billing and management sytem in the Home Care industry. We are using the Field Service components along side of the project accounting aspects plus we are significantly extending the product with the Acumatica development platform. This is all to replace our heavily customized Dynamics SL system that we need to migrate away from. Review collected by and hosted on G2.com.

There isn’t much I dislike about Guru, but I have noticed that the platform can sometimes lag when there’s an overload of Guru Cards. It would be great if the platform could streamline or prioritize content when there’s a large volume of information, to maintain its usual speed and responsiveness. Review collected by and hosted on G2.com.

As a Customer Support representative at Spotify, Guru effectively addresses the challenges of information overload and the need for quick, reliable access to knowledge. This platform allows me to seamlessly search and navigate through a wealth of resources in real-time, significantly reducing the time it takes to find answers to customer inquiries.

By providing organized and up-to-date information, Guru ensures that I can deliver consistent and accurate responses, which enhances the overall customer experience.

Additionally, this tool boosts my confidence in handling diverse issues, as I am better equipped with the necessary knowledge to assist users effectively, as well as my colleagues who aren't familiar with the workflow or process.

Lastly, Guru not only streamlines my workflow but also empowers me to provide high-quality support, fostering greater satisfaction among Spotify’s users. Review collected by and hosted on G2.com.

With any new disruptor, there were a few hiccups when first working in the product. However, Rillet's team has been very quick to release solutions and workflows to help streamline our month-end close process. Review collected by and hosted on G2.com.

Streamlining and automating our month-end close process, which results in less business days required to close the books. Rillet integrates with most software and help creates workflows that save time and ensure accuracy. Review collected by and hosted on G2.com.

Nothing to add here as I found the platform to be very intuitive and user friendly. Team has been prompt with their assistance. Review collected by and hosted on G2.com.

Our company facilitates peer-to-peer lending and we are perhaps the largest in the country. So naturally we handle a large number of transactions on a daily, weekly and monthly basis. This leads to a lot of data being generated. To manage and reconcile this data, we are using Kosh. The platform has features like monitoring unresolved transactions and generating customs reports which my team and I find extremely beneficial. Review collected by and hosted on G2.com.

There are very less things I could dislike about S/4HANA Cloud. I would say the Customer Support can be a little better in terms of responses.

Otherwise, SAP S/4HANA Cloud is to be recommended to all in the SAP world. Review collected by and hosted on G2.com.

I have been using SAP S/4HANA Cloud for a while now and there have been many benefits that I could see. The time it saves is very important and effecient in delivering work. Also, it comes ina decent cost and the ease of use and its features go hand in hand. So, the problems that persisted on an on-premise platform does not come here, as we are able to access S/4HANA Cloud from anywhere. Review collected by and hosted on G2.com.