Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Also listed in Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service
I appreciate Freshdesk's interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk's multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service. The analytics and reporting tools are already some reports are predefined we need to update them according to our use. The reports provide valuable insights to optimize team performance and CSAT helps improve customer satisfaction. Review collected by and hosted on G2.com.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help c
Also listed in Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, Customer Communications Management
I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.
Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Review collected by and hosted on G2.com.
Sage Intacct is the industry-leading financial accounting software system with a broad set of functionalities for small to mid-sized businesses across a number of different ve
Also listed in Subscription Billing, Revenue Management, Subscription Revenue Management, AP Automation, Project-Based ERP
I love that I can do multiple things for one invoice in one system. I have to use Intacct every day. Review collected by and hosted on G2.com.
With SharePoint you can manage versions, apply retention schedules, declare records, and place legal holds, whether you're dealing with traditional content, Web content.
One of the most alluring features that Microsoft SharePoint brings to the organization is the aspect of acting as a central place for Storage, managing, and collaborating on business content across the organization, ensuring a streamlined process of sharing information and working collaboratively on projects while maintaining an extremely high security and accessibility standard across different devices. Easy to use, Microsoft Customer support is also very fast. Review collected by and hosted on G2.com.
Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way,
Also listed in Employee Experience, Frontline Worker Communication Platforms, Enterprise Social Networking (ESN), Employee Recognition, Employee Intranet
One of the top reason why i like workvivo is because it is a platform where I can connect and interact from my colleagues even we are miles apart. Especially with the latest update of the comment/ interaction, you can show and share your emotions and feedback through emojis.
It serves as a work around to get my stress out after loaded of work. It also serves as a space where I can share my experience, culture, holidays and other adventures to my co workers. Review collected by and hosted on G2.com.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, an
Also listed in Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base
Salesforce Service Cloud is a well known brand in the Software as a Service (SaaS) industry. Having a good reputation, our Quality Team is naturaly drawn to it for it's simplicity, ease of navigation, and general ease of use. The software experience within the platform is user friendly and there are new features in 2024 such as AI automation and AI bots, which are exciting for our end users. Review collected by and hosted on G2.com.
NetSuite is a cloud ERP solution, providing a suite of applications, from accounting and financial planning, to warehouse management, ecommerce, inventory management and beyon
Also listed in UKG Marketplace, Distribution ERP, Discrete ERP, Subscription Billing, Revenue Management
We needed a system that would adapt to our evolving needs. NetSuite's customizations have a been a game - changer. This flexibility has been crucial to our Company. NetSuite provides real-time dashboards and reporting that improves accuracy and speed, allowing us to make more informed decisions. We are able to automate several manual tasks which has freed up our team to focus on more strategic initiatives. Training users can be done with ease, the processes are outlined thoughtfully based on the task at hand. This eliminates errors and confusion for users. Review collected by and hosted on G2.com.
LeanIX, an SAP company, is a provider of Enterprise Architecture solutions that drive and manage IT landscape modernization and continuous business transformation. Our softwar
Also listed in Application Portfolio Management, SAP Store
LeanIX EAM is very extensible and with some thought and planning can help solve a number of inventory issues.
It is easy to use and the license model means it is open to everyone without beign expensive.
The support to extend the metamodel was good, and the ongoing developments to solve problems, like contract management Review collected by and hosted on G2.com.
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with th
Also listed in Customer Self-Service
UserGuiding is a Game-Changer for User Adoption!
UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer.
What I love:
✅ Super intuitive, no-code setup
✅ Smooth onboarding experience for new users
✅ Great customization options to match our branding
✅ Responsive and helpful customer support
Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀
Highly recommend! Review collected by and hosted on G2.com.
ePROMIS ERP software solution empowers you to synchronize all aspects of your business, share data, drive performance, cut costs, and maximize profitability. ePROMIS ERP tackl
Also listed in Discrete ERP, ERP Systems, Account-Based Data, Accounting, CRM
Creates precise and comprehensive financial reports as per the accounting standards.
Reduces paperwork, manual errors and instances of data duplicity.
Allows better control through improved financial management and forecasting.
Streamlines the accounts payable process and ensures payment compliance with the end-to-end invoice management system. Review collected by and hosted on G2.com.
The UI is great to use. Quite user friendly. Review collected by and hosted on G2.com.
Guru is the wiki, intranet, and knowledge base in one that brings your teams together by centralizing essential information. Powered by AI, it gets smarter the more you use it
Also listed in Enterprise Social Networking (ESN), AI Agents, Contact Center Knowledge Base, Insight Engines, Employee Intranet
Guru makes it easy to find quality knowledge cards quickly, it is very user-friendly, easy to update existing info, seamless to create new cards, and its SEO capabilities within our organization are great. Our knowledge team set up our knowledge base with ease and allow us to verify existing cards while also creating new ones. I am a daily user of this wonderful program for nearly 4 years. It allows me and our entire customer support team to provide better, more personalized, quality care to our clients at a growing volume photography software company. Review collected by and hosted on G2.com.
Xorosoft develops ERP/WMS/LMS software solutions for warehousing and distribution businesses.
We shopped ERP solutions for ~1 year, and Xoro came out on top. Throughout the sales process, they had every solution we needed. We are an eComm brand that purchases components and assembled our own goods. We have multiple layers of bundling of components, goods, and packaging. We also have our own warehouse operation. Xoro has been awesome for helping us get all of this under control.
So far, everything that their sales team sold us on has been followed through on, which is rare in the SaaS space. Our implementation manager, Moh, has been a pleasure to work with.
The implementation has taken quite a while, though that is a mix of the complexity of operation and amount of resources that go into it.
So far, so good. I have yet to use the accounting portion & analytics portion, as we are not entirely implemented, so I can report back there. Review collected by and hosted on G2.com.
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastr
Also listed in IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management
Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.
Acumatica is a leading provider of Cloud ERP and Cloud Accounting software for mid-size businesses and non-for-profits
Also listed in Advanced Planning and Scheduling (APS), Distribution ERP, Discrete ERP, Project-Based ERP, Accounting
We like both the depth of features across the varied modules and the flexibility of the platform to be extended/modified. We also like the partner-based model, as that is what we have had for years with Dynamics SL. With our extensive SL experience, we have found our implementation of Acumatica to be easier than we expected.
They continue to add innovations which is at a rate we love seeing. Review collected by and hosted on G2.com.
The first accounting platform made for SaaS companies
Previously we calculated deferred revenue manually each month. This worked ok when it wasn't that many customers but was increasing in complexity as customer count grew quickly. Unique deal structures (split payments, quarterly invoices etc) were also becoming more common. Rillet calculates our deferred revenue automatically, handles all customer invoices and automatically books the JEs. We also appreciate the ability to run prepaids directly in the software. Overall, we've shaved time off our close and can trust the numbers are right. Review collected by and hosted on G2.com.
Kosh.ai is a software platform that automates finance reconciliation and operations from any source in real time.
Prior to Kosh, we were manually reconciling finance transactions. Given our scale of operations, it was quite a tedious task. Using Kosh we have completely automated the reconciliation process but have also improved the other related workflows. The platform is quite configurable. The Kosh team has been very responsive in addressing any changes in our workflows. They anyway did a great job during implementation. Review collected by and hosted on G2.com.
Streamline your financial close process and manage all the moving parts by connecting your process, people and reconciliations in the cloud. Learn more.
Also listed in Financial Reconciliation, Financial Close, Audit Management, Security Compliance
In 2023, we implemented FloQast to streamline our month-end close process. The checklist feature has been invaluable for ensuring organization and task completion, eliminating the manual oversight needed with our previous Excel-based approach. FloQast’s task assignment and automated reminders have lightened management’s workload, while its balance sheet reconciliation tool, which syncs with our ERP’s trial balance, has reduced errors and prevented potential audit issues by notifying preparers and reviewers of discrepancies.
Approximately a year after adopting FloQast for closing, we transitioned our SOX compliance system from AuditBoard to FloQast Compliance. Initially hesitant, we worked closely with the FloQast team, who refined the compliance tool based on our and our auditors’ feedback. After these enhancements, we received approval from our auditors to proceed with FloQast Compliance. Though still in the early stages of our first audit cycle, we’re pleased with its performance. While there’s a learning curve after 10 years with AuditBoard, FloQast Compliance has proven functional and reliable, with a responsive team that addresses enhancement requests effectively. Review collected by and hosted on G2.com.
Zoho Books is a simple, easy-to-use accounting app that tracks the money coming in and going out of your business. With Zoho Books, you can always stay up-to-date on your busi
Also listed in Billing
Zoho Books has an easy to use interface, across web and mobile apps. Transactions are easy to create, edit and send to customers, suppliers and other users. Portals are super helpful for our customers and suppliers to view their transactions with us, as well as add or update their details and add credit cards and/or direct debits. Review collected by and hosted on G2.com.
Campfire's revenue automation platform provides a comprehensive solution for managing and automating revenue accounting, reporting and invoicing. It seamlessly unifies revenue
Also listed in Revenue Management
Switching to Campfire from Netsuite has been an absolute game-changer. As a CFO running a multi-currency, multi-legal entity operation, I’ve dealt with clunky, frustrating accounting software before. Campfire? A totally different story.
This platform is a dream—it’s intuitive, fast, and actually fun to use. I used to dread logging into my old system, but now? I look forward to it. Campfire helps us get more done with fewer headaches, and that’s everything in today’s “do-more-with-less” world.
Even better, Campfire is a new player in the space, and they’re already shaking things up. They’re releasing new features weekly (seriously, the pace is wild), and the product road map has me genuinely excited for what’s next. It’s clear they’re building this for the long haul, and I’m here for it.
Shoutout to Justin from customer success—this guy is a rockstar! His support is so good it makes other companies’ “white-glove service” look like amateur hour. Whether it’s the migration (they did everything for me!) , setup, or random questions, he’s been there every step of the way.
If you’re thinking about switching, stop thinking and just do it. Campfire is next-level awesome. Review collected by and hosted on G2.com.