Asset Tracking Software

Aunque es una plataforma potente, algunas funciones avanzadas pueden requerir configuraciones adicionales o no estar tan personalizadas para ciertos entornos específicos. Además, el coste puede ser un factor a considerar para empresas más pequeñas. Review collected by and hosted on G2.com.

¿Qué problemas hay en NinjaOne?

Aunque NinjaOne es una plataforma robusta, algunos aspectos pueden mejorarse, como la falta de opciones más avanzadas en la gestión de parches o la personalización de ciertos reportes. También, en ocasiones, la documentación no es lo suficientemente detallada para configuraciones más complejas.

A pesar de estas limitaciones, NinjaOne sigue siendo una herramienta valiosa, ya que su facilidad de uso y su enfoque en la automatización compensan estas carencias. Además, su equipo de soporte es receptivo, lo que permite resolver problemas rápidamente y optimizar la gestión de TI sin grandes interrupciones. Review collected by and hosted on G2.com.

Not many downsides so far to using MaintainX. The only "difficulty" is uploading all of our information so that we can have a good foundation for the software. That's not MaintainX's fault just the nature of the beast. Review collected by and hosted on G2.com.

We needed to have a way to better visualize and plan out our many projects here on property. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

I have not experienced anything I did not like with Limble at this time. Review collected by and hosted on G2.com.

The opportunity that we had was lack of centralized solution to track equipment repair costs and downtime in one place. Limble brought this all together in one plaform for the entire team to see. We are now able to track and trend and make better informed decisions proactively. Another problem Limble solved is documenting users needs versus a tap on the shoulder. We are able to see the volume of needs coming through, how long things take to resolve. This allows us to better plan and utlize our maintenance resources much more effectively. Review collected by and hosted on G2.com.

I my role, I do not have any dislikes on the system. Review collected by and hosted on G2.com.

Sometimes the little things get forgotten. With Upkeep, we are able to keep track of even the smallest things so they do not far off of the radar. Review collected by and hosted on G2.com.

The systems which are not communicating to the server may not be able to communicate online if it is in network. Review collected by and hosted on G2.com.

Centralized Endpoint Management

Problem: Managing diverse endpoints (desktops, laptops, and servers) across different locations is complex and time-consuming.

Problem: Manual patching increases the risk of security vulnerabilities and compliance issues.

Problem: Remote troubleshooting can be inefficient and disruptive to end-users.

Problem: Managing software installations, licenses, and asset inventory manually is prone to errors and lacks visibility.

Problem: Increasing cyber threats make endpoint security critical, especially with remote and hybrid workforces. Review collected by and hosted on G2.com.

I would like more flexibility and customization for management or report creation.

I would like an option where the assigned person could enter the time a task took and that this information could be used to determine how many hours per month are spent per asset or department.

I would like a desktop version instead of the web version. When assigning a work order the process takes a long time. I would like an option to notify all team members of a task, I don't know if this is possible. Review collected by and hosted on G2.com.

Helps me with the assignment of daily tasks to our maintenance team speeding up response time. I use the application for the maintenance and attention of all campus user requirements (church and school). Review collected by and hosted on G2.com.

FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky. Review collected by and hosted on G2.com.

We use Freshservice across our global operations, both as an IT service management (ITSM) and IT asset management (ITAM) tool, and as a ticketing system for multiple business departments. For IT, it helps us keep track of incidents, service requests, and assets in one place, making it easier to stay organized and respond quickly. The asset management side is a huge help for tracking hardware, software, and licenses across different locations, especially when it comes to audits and renewals. Other teams like HR, Facilities, and Finance also use Freshservice for handling internal requests. Having everything in one system makes it easier for employees to get the help they need without bouncing between different tools. Plus, the reporting features give us a clear view of service performance across teams. Overall, Freshservice helps keep things running smoothly, improves response times, and makes life easier for both our IT team and other departments. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo copies of such personal sensitive information its hard to identify. It might be stored on the ec2 or s3. But figuring out it is complex. We do have OCR techniques in some services, which can trigger ec2 playbooks. Yes , it can be achievable with right problem solving technique and using the required services. Review collected by and hosted on G2.com.

Security Patches, Trigger based actions on infrastructure. Logging for IOC identifications. Many more. Review collected by and hosted on G2.com.

The application still requires some ease of use for moderators. Being able to attach multiple assets will allow for inspection/audit costs when having an entire building inspected that may contain several boilers/mua's etc. Review collected by and hosted on G2.com.

Click maint is allowing us to differentiate the costs we spend on contracted work vs. the costs of repairs on our own. Asset management allows for tracking of reactive work on specific items as well as pm work on specifics. Over and above costs are being reduced due to the upkeep and maintenance of our larger assets. Review collected by and hosted on G2.com.

For small businesses that only use this tool to solve specific problems from time to time, paying for a license is a bit expensive.

They should offer a plan where you can pay per connection or by duration. Review collected by and hosted on G2.com.

The main problem that TeamViewer has helped me solve is saving time and money, thanks to this tool I don't have to physically travel to my clients, which saves me a lot of time and I don't have to spend on fuel.

At times, I have had to explain to some clients how to operate programs I have installed on their PC, and with TeamViewer, this explanation has been made easier without having to travel to the client. Review collected by and hosted on G2.com.

Nerdio Manager is expensive! The licensing cost should be recovered by the scaling model savings, but it does eat into the savings tremendously.

We regularly run into errors with the 'User cost attribution' report. Redeploying Nerdio resolves the issue, but repeatedly doing this is aggravating. Lastly, Nerdio "power off and set as image" will fail on the sysprep stage if there are errors--Nerdio does not check for these possible issues including having antivirus installed on the image VM.

Is Nerdio too pricey for your institution? Talk to the sales reps. They may be able to work with you. Review collected by and hosted on G2.com.

- Makes managing Microsoft Azure Virtual Desktop (AVD) easier than using native Microsoft tools.

- Scaling models within Nerdio are superior (in our humble opinion) than native Microsoft scaling models.

- Image building is faster with software deployment scripts and one-click "Set as image" option from running VM.

- Faster resolution when there are host or image issues.

- Cost modeling to assist with assigning usage costs to departments. Review collected by and hosted on G2.com.

Lack of custom report generation. As a person who subscribes wholeheartedly to a data driven approach, being able to manually custom make reports would be a huge improvement on the experience with EWO. However, the other tools in the system are more than adequate for operating the business and any custom reporting we may need can be done by customer service. Review collected by and hosted on G2.com.

Allowing our front line, back line, and accounting team, to have a simple all in one solution for running the business. Review collected by and hosted on G2.com.

The main frustrating part about BackBox is that when it can’t backup the same way across vendors sometimes a restore gets complicated. Things have slowed us down since we’ve had to spend extra time making sure the settings are applied correctly. In addition some automaton features haven’t been fully automated yet requiring that you manually turn certain things on to allow for perfect hands free management (minus a bit of manual intervention). Review collected by and hosted on G2.com.

With the availability of instant access to the last backups, BackBox has made network failures manageable by reducing their time to recovery. We can quickly restore configurations and services will run. It also makes sure all network devices follow the same rules so that the change of policies can’t create a security gap in programming. That being said, thanks to this, our team spends less time fixing problems and more time working on improvements. Review collected by and hosted on G2.com.

When a recommendation for modification is made, it takes a long time to respond. Review collected by and hosted on G2.com.

Management of equipment maintenance Review collected by and hosted on G2.com.

The only major drawback with Xurrent currently is their UI is slightly dated feeling.

That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. Review collected by and hosted on G2.com.

As an implementor and partner, we use Xurrent ourselves internally. It has a suprising range of features not just within Service Management but also Project & Portfolio Management, Agile Development / Kanban's, Invoice Contract Management and others. All of these features helps us run not only the development of our internal tools but also the customer support for our customers and the modeling and management of new implementation projects via plans directly loaded within Xurrent itself.

For our customers, Xurrent has been able to drive rapid maturity and we are seeing greater levels of colloboration between IT and non-IT teams leading to many of our customers embracing and adoption true Enterprise Service Management with a single unified service portal. Review collected by and hosted on G2.com.

- Can add more features in Mobile apps

- Cutting technical dependencies of our customers. Review collected by and hosted on G2.com.

We can easily manage our assets, track their performance, generate reports and getting alerts. additionally we can create partners and users to give the access for our customers based on their package. Review collected by and hosted on G2.com.

There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users. Review collected by and hosted on G2.com.

WE have transferred all the day to day work of the IT Finance team to Nicus. This has gotten them off of multiple spreadsheets and allowed better reporting. One team member told me that now the tools used are not the bottleneck but getting the reports from the cost center owners. We do all financial reporting out of Nicus now and the IT directors are used to seeing the financial reports in Nicus. We are now expanding to creating a Cost Model and generating the first Bills of IT to validate with the business side. Review collected by and hosted on G2.com.