This product, SMACS, is a solid product that will enable non-technical staff to perform a very technical task in about 1/50th the time it would in Call Manager. For my organization we configure a physical phone and 4 virtual devices for every staff member. We also set up a voicemail and ensure all presence and exchange integrations are in place. This averages 45 minutes for each new staff member. With SMACS we cut that 45 minute task into a 1 minute task. Stack8 not only offers an awesome product, but also made it as simple as possible to get it functioning within my organization.