Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstracted ivory towers and brings us back to ground. Allowing for the creation of service catalogues and service delivery that matches what occurs in real life. Ultimately this leads to greater effficienies within resolver teams and a net positive for end users consuming a service that is in familar language. The ability for Xurrent to scale up with an organisation and drive maturity is second to none. Using its unique tenant based feature, multiple accounts can be spun up for varying departments such as IT, HR, Legal, Risk, Security / Cyber etc. Services delivered between these departments are trivial to implement which for other tools on the market right now would be challenging to otherwise impossible. Another unique feature about Xurrent is fully integrated SIAM and this comes out in the way they handle their customer support. Tickets or issues being raised about Xurrent can be created within the tool itself (no longer the days of having to go to a seperate supplier support portal) enabling a use case where an organisation's end user may raise a question about xurrent which goes to their internal support team, who then may escalate this up to their implementation partner who then may escalate it up to Xurrent themselves, all the while the note history is visible between every organisation fostering open collaboration. Lastly Xurrent, and the people who run it are fantastic. They have a fantastic product, and their ongoing stewardship of that product is excellent. I would wholeheartdly recommend Xurrent to any business looking to maturity their IT Service Management or Enterprise Service Management positions and want a fresh take on an otherwise stagnant market.

The fact that it is a unified platform makes it easy to collaborate with other Xurrent users. Since it is cloud based (SaaS) we dont have to worry about the security of the platform and the risks involved with rolling out updates ourselfs. The Self Service portal was changed within a day to make it look like our own. That makes it easy to quickly implement.

Very fast Enterprise Service Management application which can be tailored on your company needs with the ability to create direct connections with Suppliers and Customers, where all the managed internal and external Services are the starting point with an oustanding awareness and focus on security. AI integrations are adding value to request handling and support questions, custom workflows with (appoval) tasks, automation and integrations options which are available on a wide landscape for departments like IT, HR, Facility management, etc. With an Self-Service portal and the optional webshop the accessability for internal and external end users is a piece of cake. The modern layout of the GUI for Specialists gives you direct access to all requests, tasks, workflows, reports, and more related to your work environment to do your job as efficient as possible.