We began using XOi 2 years ago and it has completely transformed how we manage our work orders. From repair/spot calls, to recommended repairs, to safety concerns to refrigerant tracking, XOi handles all our needs with precision and ease. Our quote turnaround times have increased, helping us to provide solutions to our customers so they can make knowledgeable decisions quickly. Unit history, sales opportunities, estimates and more are now easily tracked and accessible to everyone with simple searches. The possibilities for workflows, or data that can be obtained through questions inside of workflows, are endless and only limited by your imagination. It has become a necessary & invaluable tool for us to continue to meet and exceed customer expectations and strengthen their trust in us.

Taking pics and videos of the services that we provide and getting them to our customer so that it shows transparency.

Our technicians in the field need to have a fast easy way to navigate and input some of the data we need during onsite visits. XOi has both a mobile app for mobile use / technician input and a website that is easy to design your own workflows. We like the fact that our technicians don't need a computer degree to understand how to fill out the workflows and for our supervisors creating the workflows are easy, super intuitive and user friendly.