I enjoy the reporting capabilities the most about Xima. I am a numbers and reporting person. I can easily find what I need or build my own reports. If I have a question about a filter or a stat, Support is quick to respond. I also like the quick start guide. If I have a question, I can start there and usually find what I am looking for. Our employees love that our WebChat is now within the phone platform. It makes responding to our customers quickly so much easier. Looking forward to implementing texting! Every person that I have worked with very professional and welcoming.

Xima's wallboard feature allows full transparency for everyone in the company to see who is available and who is not.

Xima CCaaS makes call routing and reports much easier to manage. We use Xima in tandem with Avaya because Avaya does have a few missing functions that Xima does take care of.