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Wolken Software

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15 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2011
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Serviceaide ChangeGear

99 reviews

Product Description

Serviceaide ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

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Wolken Software Reviews

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Samridha B.
SB
Samridha B.
Technical Specialist II #iot #k8s #devicemanagement
07/20/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Excellent service support

Good solution for ticketing service for incident management with service level agreements.It is good for business units in online service companies, software product companies, for their issues in product and for betterment of products companies can use the ticketing tool in tracking issues solving it within the time.
DS
Dipak S.
04/17/2022
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Review source: G2 invite
Incentivized Review

Awsome Platform

Best application for ticketing Solutions
Cristian B.
CB
Cristian B.
Senior Software Development Manager at eSilicon
09/10/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Gets the job done

Wolken Service Desk is a complex tool that gives a company the ability to manage the requests for IT from the employee, as well as incidents, configuration changes, service level agreements. For each kind of ticket you can have custom flows, different team for assignees and different SLA. Personally I find it very convenient to interact with the tool via email for communicating with the IT engineer assigned to fix the problem.

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HQ Location:
Cupertino, USA

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@wolkensoftware

What is Wolken Software?

Wolken was established to address the challenges and gaps in the service delivery market with the passion to bring excellent service support within the reach of every company. Our founders recognized the need for a comprehensive platform seamlessly integrating various applications, providing businesses with a unified and efficient customer service solution. We offer a simple, scalable, and secure cloud-based ServiceDesk solution for businesses to handle their internal and external customer service with ease. Our unique customer-centric business model and cutting-edge technology position us for success in the global SAAS market. Wolken is set to eliminate complexities and streamline operations for our customers with the extensive use of AI & ML, out-of-the-box set-up, and low to no code platform that can be implemented in enterprises in a matter of weeks. Wolken's top-notch solutions like our Customer ServiceDesk, IT Service Management, HR Case Management & Quality ServiceDesk help businesses streamline their operations, enhance collaboration, and optimize productivity by leveraging the power of the cloud.

Details

Year Founded
2011