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Whatfix

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350 reviews
  • 3 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

289
63
4
2
0

Whatfix Reviews

Review Filters
Profile Name
Star Rating
289
63
4
2
0
CN
Cindy N.
09/19/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Utilize Survey Functionality and Customer Support is Fantastic!

Overall, our company uses WhatFix for many things. Self-help, storing reference guides, pop-ups, user workflow assistance, etc., for our customers to use our product. It helps our customers better understand how to use our SaaS tool. I recently used the WhatFix survey functionality to implement an NPS In-App survey for my company. There was a bit of a learning curve for me and a few tweaks we needed to make, but the survey was a success after testing well, and we are looking forward to using it again in the future. We did do some customization for our survey with their development team and she was really easy to work with and a great communicator. Their customer success team and support live chat are exceptional.
MP
marlene P.
09/18/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

I Recommend Whatfix: It Saves Time and Offers Great Support

In our experience, Whatfix has been a huge time-saver. We no longer have to rely on our internal development teams or wait through lengthy development cycles—we can handle most tasks on our own. When we need custom publishing with logical steps or even JavaScript support, the Whatfix team is always there to help. Their expertise is impressive. I love how their support team goes above and beyond. They’re front-end geniuses and can assist with any challenge.
Eliseo D.
ED
Eliseo D.
Corporate Business Analyst Digital Enablers
09/18/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

A very smooth tool to onboard our customers

Very simple to use, straightforward and efficient

About

Contact

HQ Location:
San Jose, CA

Social

@whatfix

What is Whatfix?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Details

Year Founded
2013