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Whatfix

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350 reviews
  • 3 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2013

Profile Name

Star Rating

289
63
4
2
0

Whatfix Reviews

Review Filters
Profile Name
Star Rating
289
63
4
2
0
Scott W.
SW
Scott W.
01/15/2025
Validated Reviewer
Verified Current User
Review source: Organic

Delivered exactly as advertised with excellent customer service

Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prioritizes our business needs and is willing to go above and beyond to provide us with solutions that work with us. This includes the prompt return of emails and phone calls, solution oriented customer service, and willingness to escalate any issues that we're encountering until they are promptly and satisfactorily resolved.
LW
Lauren W.
12/30/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Whatfix's seemingly endless abilities and customizations will be a major help to our customers.

The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out and see the benefits to our customers. Whatfix support is also amazing in their response time and responses.
JM
Jason M.
12/20/2024
Validated Reviewer
Verified Current User
Review source: Organic

Solid product and excellent service

The implementations and support teams have been excellent. They have always been very responsive and patient when helping work through issues.

About

Contact

HQ Location:
San Jose, CA

Social

@whatfix

What is Whatfix?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Details

Year Founded
2013