I like the fact that it has filters like the attribute, which makes it easy to search for specific types of accounts eg: Voicemails, Auto saved and right party accounts. Being able to easily search for accounts worked less than a minute which is a benefit to checking for reasons. Easily able to identify dead air on accounts and reasons for dead air Able to search on analytics using a specific word of whatever you are looking for eg: Debit - All debit order accounts come up which makes it easy to audit those specific accounts you are looking for . Dashboard to identify specific rundown on what you can audit eg: longest dead air on calls, How many conversations were held for the day etc Alerts for the day eg: Queries etc I also like the fact that if you require any help Voys representatives are always available to assist

Listening to the recording and reading at the same time In order for one to grade.

how it can do volumes of calls and include transcript on it