Cloud contact Center ensures a better communication system within your organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS.
IRIS Chatbot is digital customer engagement platform that helps in handling interactions across various digital channels like WhatsApp, SMS, Email, Chat, Web and mobile push notifications etc. By providing solutions to simple questions of your customers, IRIS Chatbots reduces the burden on agents. IRIS solution also capable to handle Mobile communications too.