I have been using Voluum for the past year, handling 10 million events per month, and it's evident why they are the industry leaders: their reliability and the quality of their support staff. In a world where most support teams simply copy and paste generic responses without much knowledge, it is refreshing to collaborate with a company that prioritizes exceptional support and employs subject matter experts. I have had numerous outstanding interactions with the email support team. They respond promptly, and even when faced with complex inquiries, they manage to provide me with comprehensive answers on the same working day. Just last week, Anna devoted a significant amount of time addressing my concerns regarding conflicting data. When I was still having trouble understanding, she went the extra mile by creating a video tutorial to guide me through the data. A few months ago, Marcin K. helped me resolve an issue related to a source conversion test, which was in no way Voluum's fault or responsibility. Marcin even included a helpful GIF to demonstrate precisely what I needed to do. I have had multiple instances where the support team took the time to create flowcharts and share screenshots, ensuring that my concerns were thoroughly addressed. Based on my experiences, I highly recommend Voluum.

Managers and support team members, especially Lizaveta, are so friendly and reply in time to help a lot in the setting, which makes my career more smooth.

What do I appreciate most about Voluum? Their exceptional service! When I reached out to someone on LinkedIn for assistance, they responded promptly. Similarly, when I contacted someone on Skype, they replied without delay. Moreover, I discovered that I have a dedicated technical account manager named Aleksandra, who has been outstanding, professional, and extremely helpful. Aleksandra went above and beyond to assist me. She provided me with helpful videos and sent me detailed messages. I truly value her dedication and support.