For me personally, the main advantages of the Voiptime Contact Center can be defined as easy setup, solid pack of features, integration capabilities and scalability.

Love how easy it is to use and how quickly you can connect to other

We've significantly reduced the number of call transfers thanks to their ACD with intelligent call routing. Customer don't like to wait in the queue for age or to talk about their problem endlessly. This software offers a customizable IVR that indentifies your customers and gives them personalized service. And last but not least, they have good call quality monitoring tools. Their scorecards allow our managers to assess the agent's work as precisely as possible.