The on-premise version allowed us to bring our own carrier, keeping telephony costs down on a multi-country environment. Inbound, Outbound, IVR are fully integrated and provide a unify customer experience by sharing customer data across contact channels. New customer journey integrates digital channels for a complete solution.

A contact center solution's best part is handling incoming and outgoing contacts intelligently and engaging the client. Also, it's very easy to integrate the system into your existing one.

Best software so far for everything on chat!!!