- I've used Gainsight, Catalyst, and ChurnZero in the past. Vitally easily takes the cake - Easy intuitive platform & great UI - Mad kudos to the help center and videos. I rarely need to contact the success or support teams for knowledge insights as they've made it super easy to learn core and new functionality - Vitally workshops are amazing for finding new ways to streamline processes based on segment, particularly for the scaled segment. This is such an amazing value-add and really appreciate the industry insights.

Our team counts on Vitally every single day, whether to onboard new customers or better understand the 'health' and overall success of our customers. Hands down, no brainer for any software company looking to better interact with and help their clients propser.

It's quite easy to use (as a first time user) and allows you to see different metrics and data points needed to perform your duties as a CSM. You're able to customize dashboards accordingly as well.