We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways.

The product was super easy to deploy and just started working. We found the pre-canned set of training modules especially useful. Our previous experience with DAP solutions has shown that considerable effort goes into content creation. When the content is already prepped, the level of effort for starting up and maintaining VisualSP drops to next to nothing. We have used competitive DAP solutions before switching to VisualSP and found the ease of use, maintenance, content creation, and support a breath of fresh air. The solution is well-architected, well-designed, streamlined, reasonably-priced, and comes with tons of content. What's not to like?

The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen.