We are using Vicidial for our overseas calling process for client handling & management. We have configured Vicidial with SIP Trunks so that we can get secure VoIP services. We have created a dial plan according to our business requirement & also added a few auto-responses. Vicidial provides an easy to configure & manage environment over GUI-based function. We need to add the data in excel sheets & then need to import it into Vicidial to fetching the data. It also provides an admin dashboard so that we can manage & configure user-based roles & policies easily.

The ease of use is wonderful. It's easily designed to be switched from auto dial to manual dial, its easy to make calls and keeps track of the lead's phone numbers and contact info all in one place.

This has the potential to be a good service if the customer service wasn't so lacking.