Viafoura has significantly supported The Independent’s efforts to create an active, welcoming comment community. By providing valuable data, feedback, and best practices, Viafoura has aided in the success of our interactive initiatives like AMAs and debates, which have driven engagement and attracted first-time commenters. This support has enriched discussions, making the comment section a hub for diverse participation. Viafoura’s powerful moderation tools have been key to balancing dynamic discussions with civility. The “top comments” feature has incentivised quality contributions and set a benchmark for respectful interaction. This proactive approach has improved conversation quality and maintained a safe, inclusive environment by mitigating potential issues and ensuring user trust. The Viafoura team’s reliability and responsiveness have been crucial. Their tailored solutions, swift troubleshooting, and consistent support with moderation have allowed The Independent to maintain seamless user experiences and focus on fostering community growth confidently.

Viafoura is easy to use and efficiant. I reall like it.

I've worked with Viafora for over three years as part of my role as a product designer. They have been integral partners in helping us build and modernize our online engagement. Their team is always there for us and works hand in hand with ours to create sophisticated products that put our users first. Because of viafora's excellent moderation capabilities and customer care, we can launch products that get millions of views and interactions without worrying that they'll become hubs for abuse. Our reputation is so important and we never have to worry with them on our side. Special shout out to Dahlia and Sydney for being such amazing representatives of their organization!