The automated moderation system of Viafoura is the best I have worked with. It's a tough world out there dealing with trolls. Their systems remove many offensive, racist, and inappropriate comments, freeing up producers' time to focus on journalism and engagement. We are also making use of their Live Chat and Live Stories features as two more "mid-funnel" strategies to keep people engaged and active on our own sites. Editors used them today to cover tropical storms and made extensive use of them during elections. And their support is top-notch. They helped us implement features and write community guidelines. They have listened to our product requests and have acted on several of them.

Commenting moderation is much easier with Viafoura, saving valuable time that can be invested in other importants tasks.

It is a very flexible and configurable software, it makes easy the integration via fronted, api, .. tecnologies and they offer a really good customer care service.