Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to follow the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust.

The platform is cutting edge including AI engine, moderation services are industry leading and the VF team are progressive and great to work with. What they have works great, what they don't have that we might want they are more than happy to look at; new solutions and features that may be specific to us as a UK publisher. But most of all, I love that they 'get it'. A platform built by people who understand the user cases, background and our aims.

Coming from the implementation and management side of Viafoura the support given has been outstanding. I also couldn't have asked for an easier product to implement. With many sites to support this is a huge deal. On the front end side it has been a very smooth transition from our previous product. Also the automated moderation has been great.