The software Velaris collects all customer information from all sources into a single platform which plays a key role in an users decision-making as this provides valuable information and it is also the most effective way of collecting data on the above instance.

What I like best about Velaris, the customer success program, is its ability to offer personalized, data-driven insights that help proactively address customer needs and improve satisfaction. The seamless integration with various platforms and the intuitive user interface make it easy to track and manage customer interactions, ensuring that each customer receives tailored support and attention. This holistic approach not only fosters strong customer relationships but also drives business growth through enhanced customer loyalty and retention.

We love how flexible the platform is, as it has perfectly adopted to our CS Strategy. It accounts perfectly for both high-touch as well as low-touch customers. Moreover, there is a lot of flexibility in terms of how the platform tracks and showcases the data. Customers can select their own integrations, as well as explain which information they want to create dashboards of. Moreover, the Velaris CS team is extremely helpful. The onboarding process was one of the smoothest we’ve ever gone through as a company. It’s a perfect balance between powerful and completeness - intuitive and easy to use.