elaris can easily integrate the highly varied data from multiple sources into a single platform that our organisation utilises to analyse and connect with our clients' health. In addition, it offers insight into all of that data and includes extra capabilities like project management tools, success plans for measuring customer outcomes, and playbooks for standardising processes that help us in our day-to-day operations.

We adore the platform's flexibility because it has flawlessly adapted to our CS Strategy. It fully accommodates both low-touch and high-touch clients. Furthermore, the platform offers a great deal of flexibility in tracking and showcasing data. Clients can specify which data they wish to have dashboards made of and choose which integrations to use. Additionally, the Velaris CS team is really supportive. We had one of the easiest onboarding processes our business has ever had. It is simple to use and strikes the ideal mix between thoroughness and power.

There are numerous benefits to using Velaris: it consolidates all client data onto a single platform, providing complete insight into their health with just one click. Velaris includes features to automate repetitive daily tasks and offers top-notch dashboards and insights into our accounts (such as Success goals, NPS, and reports). It has improved our CS workflow, aided our Product and Sales teams with sentiment analysis, and helped create our ICP. Additionally, James and his team customize the product during the onboarding process, making it a perfect fit for our high-touch customer service strategy. Nevertheless, the tool is equally suitable for a low-touch customer service team.