Their team is always working on improvements and is very open to feedback and requests.

Velaris is an amazing product but their people/team is their best asset. The implementation was really easy and smooth. They have integrated with our Hubspot, intercom and our product easily. During and after implementation, they went above and beyond to help us not just with Velaris but improving our internal CS processes and helping us to be a better CS team. Any feature we requested or any issues we have raised was fixed/released very quickly. Never been disappointed with the team or the product and cannot recommend Velaris enough. It's a very intuitive and easy to use.

It is a specialized platform for Customer Success teams to have full control of their clients. It covers the entire process and includes extras like NPS, integrations with CRM, etc. They have a good Customer Success and support team, although I miss a support chat.