The ability to enter a raw contact and send it through your marketing and sales development stages to a MQL/SQL (Marketing Qualified Lead/ Sales Qualified Lead). Improved agent efficiency. Priority routing capabilities based on your specifications (Time Zones, Zip Codes, Distance from any point, last call result, etc.). The VoiceMail drop capabilities of the integrated Voip system and recording of all calls not only improves efficiency but Quality and consistency. The ability to have clear insight into our agents activity and being able to report on that easily. There are many more capabilities and things we like about VanillaSoft. If your looking for a tool to take you to the next level, this is it!

The routing system for calls based on a simple to set up but potentially very complicated set of queries is fantastic. This has really enabled us to increase our caller productivity. The fee structure is clear and transparent. Our account manager is EXTREMELY responsive.

Ease of setup and use. It saves us a bunch of time every day and is easy to track progress. It also offers an extensive library of best practices, tips and tricks, and a lot more resources.