The tool is very simple to use and it allows us to easily organise and categorise client ideas. We can also quickly communicate our feedback on requests from customers and keep them up to date with how their request is progressing. It's very useful being able to have separate internal and external notes, so we can share thoughts on a request internally without having the update or conversation being made public. The trending ideas list and also the email update is also very useful as it means we can focus on those requests without having to search or filter a long list for them. The Roadmap tool is also very useful as it ensures we don't lose sight of the requests we have put through the pipeline.

I love the plug-in which makes it easy to quickly jot down feature requests and feedback when speaking with customers (I am in a customer facing role).

I love being able to pull in analytics and see the whole picture of who is asking for help. Also, the integrations are so helpful. We link everything to Jira and to be able to see everything is helpful. Their email support team and CSMs are very nice and helpful. When we were in a bind and had to implement this fast, they did an amazing job of making sure that happened. I will always be grateful to Jake, our CSM, for his help with that and for Adam, our sales manager, for that.