The simplicity and ease of use. It allows us to easily capture customer feedback and enter it into UserVoice. It gives our customers a platform in which to see what is happening with their feedback.

As a Customer Success Manager, I find several customers often have the same feedback for product. This product makes it easy to streamline the feature request process and keep all product feedback in one location. I like that I can search and locate similar feature requests my colleagues submitted for their customers. The upvoting feature allows our product team to see how frequent this request has been submitted. I find the UI easy to navigate and the extension to be an even quicker way to submit a feature request. Lastly, it's always difficult when there are multiple points of contact gather one report for a customer's submitted feature request, but being able to generate reports in UserVoice is easy and efficient. UserVoice has streamlined communication with our customer-facing and product teams and increased transparency.

I like that uservoice gives you a unified view on the feedback and feature requests for the whole product suite and that it's possible to look at user profile and what they tend to value in terms of product experience by looking at how they've given feedback across multiple products. I like that it has an API I can use to export the data and analyze it with scripts.