I absolutely love how well rounded and fluid the platform is when it comes to real time collaboration, features, overall tooling for our research purposes. I love that we can pair it with our exisiting tools such as Maze and etc. It's an AMAZING paltform with Amazing support.
UserBit is by far the most flexible of the solutions in this category that we could find. We evaluated all of the ones we could find - from some fairly well-known companies to some apparent newcomers. Unlike most software solutions that require you to mold your way of thinking to the way the software happened to be coded, UserBit has proven to be easily configurable for multiple projects and our evolving needs. Even more important, they continue to impress with their ability to take customer feedback and evolve the product rapidly. I can't say enough good things about the customer experience.
What I love most about UserBit is that it's a central place to conduct and store all our user research and initial UX designs for personas, journeys, site mapping, and most important quickly finding trends and insights into our experience.
The team is always super responsive to feedback and fast bug fixes as well.
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