It's very easy to use, straightforward, and very intuitive even for older users. Great for customer support, especially when customers need an extra hand locating things and explaining what they are seeing.

The ease of use and the ease of the ability to actually connect with the clients.

Upscope is a good tool to see User's screens. It has helped me a lot in day to day basis to troubleshoot issues better and lot quicker without asking customers to send screenshots.