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Upscope

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112 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2017
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Category

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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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89
25
2
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0

Upscope Reviews

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Profile Name
Star Rating
89
25
2
0
0
Jennifer R.
JR
Jennifer R.
11/01/2022
Validated Reviewer
Review source: Organic

Extremely helpful tool for troubleshooting!

This allows us to view our user's screen in real-time to help us troubleshoot or diagnose an issue occurring. This can be especially useful if you are unable to replicate the issue they are experiencing!
Brian B.
BB
Brian B.
11/01/2022
Validated Reviewer
Review source: Organic

Happy with my experience

Being able to quickly support my customer base
Raven M.
RM
Raven M.
11/01/2022
Validated Reviewer
Verified Current User
Review source: Organic

Makes things super easy

I like that I can invite our customers to share their screens and that I have control over them too.

About

Contact

HQ Location:
London, GB

Social

@upscope_io

Details

Year Founded
2017