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Upscope

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112 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.7
Serving customers since
2017
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Cobrowse.io

15 reviews

Product Description

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.

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89
25
2
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0

Upscope Reviews

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Profile Name
Star Rating
89
25
2
0
0
Alexis B.
AB
Alexis B.
11/09/2022
Validated Reviewer
Verified Current User
Review source: Organic

Very easy to use for both the customer being assisted and the employee doing the assisting.

The guidance tools when helping someone navigate. I also like the ability to assist by viewing everyone online at the time.
JH
Juan H.
11/09/2022
Validated Reviewer
Review source: Organic

A very useful tool!

I like that it is user friendly and does not require many steps to use.
Kat
K
Kat .
11/08/2022
Validated Reviewer
Verified Current User
Review source: Organic

Time saver!

It is so beneficial to see the customer's screen while they sign up for our services. Upscope improves efficiency and the time spent on the call.

About

Contact

HQ Location:
London, GB

Social

@upscope_io

Details

Year Founded
2017