Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
software works flawlessly. Yes there will still be a few mouse position inaccuracies here and there, but overall its speed, ease of access, accuracy I'd consider flawless
customer support is excellent as well. very fast turn around time and always fixes the issue
Upscope makes troubleshooting so much easier! I am able to effectively guide applicants through whatever errors they may be experiencing thanks to the multiple tools used within upscope such as the cursor and highlighter.
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