First it just works. The notetaker, call recorder. AI summaries and insights are top notch and I love the blue arrows in the notes/summaries that take you directly to the part of the call it pertains to.

UpdateAI seamlessly and automatically records my Zoom calls and then uses AI to provide a smart summary with key highlights, next steps, key numbers and other items essential for a CSM post-meeting. Those summaries and key snippets from them (e.g. a feature request or product feedback) can be auto-inputted into Salesforce, Hubspot, and other CRMs. The program works smoothly, and the company is constantly innovating and adding features based on customer feedback. Already UpdateAI is a product I couldn't live without, and I am excited to see where it is headed in the future. Oh- and MIckey Powell, one of the founders - is a GURU of AI knowledge - check out his free e-book and speaking engagements (podcasts, webinars, etc.) if you haven't already!

This has really helped with getting notes taken and highlighting topics covered in calls. We can now focus on the conversation rather than taking notes and pausing the conversation. We can focus on our active listening skills. This has also help cut down on our time spent on creating followup emails as well. This is fast becoming a tool that I can't live without as it makes our work that much easier to do. The features are constantly expanding and the technology is getting better with transcripting. It was very easy to setup the integrations to zoom, slack and salesforce. The support team is very responsive as well, I can send an email and usually get a quick response within the same day.