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unitQ

Show rating breakdown
4.5 out of 5 stars
47 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018

Profile Name

Star Rating

34
13
0
0
0

unitQ Reviews

Review Filters
Profile Name
Star Rating
34
13
0
0
0
LE
Lee E.
11/19/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller

Excellent summaries of review insights

|unitQ
Being able to build charts/ graphs/ sentiment analysis of our written feedback across all the different platforms guests review us on to present back to various elements of the business.
Elymae C.
EC
Elymae C.
11/15/2024
Validated Reviewer
Verified Current User
Review source: Organic

User feedback insights that supports strategic decision making and cross-functional collaboration

|unitQ
The power of unitQ relies on how customizable and well-integrated it is with the tools we use daily. On the customizable front, and with the support of the unitQ team, we've set up a wide variety of monitors and searches supporting functions across the business. Insights surfaced by unitQ are highly relevant for various roles from Operations to Product. Any internal user, regardless of the function they sit on, can leverage unitQ to gather feedback and insights to inform decision making. Using the tool requires minimal training, as it's very intuitive, even for those with non-technical backgrounds. In our case, unitQ dashboards and monitors function as a primary source of data used by Operations, Customer Support and Product teams to uncover user pain points, bugs, and process issues. Having all functions in unitQ makes collaboration easier and issue resolution more efficient. As for integrations, unitQ seamlessly integrates with Slack, giving users endless options regarding visibility of insights.
Ivan F.
IF
Ivan F.
11/12/2024
Validated Reviewer
Verified Current User
Review source: Organic

Delivers considerable value yet has room for improvement

|unitQ
UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data from multiple channels, helping us identify trends, prioritize pain points, and drive meaningful product changes. As a daily user and internal advocate, it’s an effective solution for any organization looking to understand the voice of the customer on a large scale. Bringing more than 20 disparate qualitative data sources together for a unified VOC that is easy to analyze and categorize has been essential for our team. Integrating new sources is relatively easy, especially with many of the existing pre-built integrations. Additionally, we appreciate the opportunity that still lies ahead for our team. We have been able to build the metadata foundation in order to analyze by cohort yet also understand the journey any user has with our brand.

About

Contact

HQ Location:
Burlingame, California

Social

@unitqsoftware

What is unitQ?

Becoming a user-centric organization requires a deep and personal understanding of the people using the product. Powered by machine learning and AI, unitQ captures user feedback in more than 100 languages from dozens of sources — including the Apple App Store, Discord, Google Play Store, Reddit, Twitter, Facebook, Instagram, and among others YouTube. unitQ parses this user feedback in real time for unitQ customers to help them inform decision making along every touchpoint of the customer journey. Leading companies including Bumble, Pinterest, Spotify, Udemy, Upwork and Zendesk harness unitQ to visualize how existing and new product features and bugs are impacting their users across regions, app versions and operating systems in real time. Backed by Google and Accel.

Details

Year Founded
2018
Website
unitq.com