Unisys AI Customer Experience

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AI presents your organization with opportunities to redefine how you engage with customers. With technologies enabling more seamless and personalized experiences, you can now anticipate needs and foster deeper connections with your audience. Success in this evolving environment calls for solutions that deliver precise insights, ensure responsible AI usage, and support operational excellence. The Unisys Cloud AI Customer Experience solution addresses these needs by combining customer journey analytics, conversational AI, personalization engines, behavior prediction, and sentiment analysis

Unisys Data Center Management

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Data center management has become increasingly challenging. You struggle with unplanned service outages, disparate monitoring solutions, and an inability to hire and train staff fast enough to keep up with these demands. Service outages and the time to restore them are among the most visible and costly problems data centers encounter. Many can be directly tied to a lack of integrated monitoring tools. Additionally, incomplete mapping of constantly changing business services hampers system visibility. IT operations management has evolved to address these challenges, using AIOps to improve virtually every aspect of data center management. It can dramatically reduce outages, provide automated service delivery, and consolidate monitoring and response in one unified service.

Unisys Data Transformation

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Stepping beyond the constraints of legacy databases opens a gateway to transformative data management. Although navigating these traditional systems presents complexities, it also marks the beginning of a journey toward a more scalable and robust data infrastructure. By transitioning to cloud-native databases, you can overcome current limitations while enhancing performance and scalability, perfectly in sync with your organization’s growing data demands. Following this path of data evolution, the Data Transformation solution serves as a key enabler. Keep up with modern business demands by scaling resources on demand, accessing data whenever required and simplifying IT management. Leveraging strategic partnerships with AWS and Microsoft, Unisys optimizes the strengths of these cloud platforms to facilitate seamless, secure and innovative data transformation. You gain access to advanced tools and services that streamline migration, enhance data security and inform your decision-making to drive business growth.

Unisys Attack Surface Discovery

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Technological advancements and evolving work habits are expanding the modern attack surface. Adversaries are using AI to rapidly scan and breach networks, making it critical for organizations to identify and mitigate vulnerabilities before they can be exploited. The Unisys Attack Surface Discovery solution scans your modern attack surface, analyzes the results, and reports on insights augmented with risk quantification in business context. Your IT resources can focus on what matters most to your business while gaining visibility into unknown assets, exposure discovery, and contextual threat intelligence.

Unisys Sustainable Workplace

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Transform your workplace operations with Unisys Sustainable Workplace, turning underused office spaces into cost-efficient, productive areas. Our comprehensive building management system combines smart monitoring with automated controls to create flexible workspaces that adapt to your goals and employee needs. By integrating sustainability metrics, cost management, and workspace optimization, you’ll have the tools to reduce your carbon footprint, lower facility costs, and create more engaging spaces where people do their best work.

Unisys Next-Gen Service Desk

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Unisys Next-Gen Service Desk redefines IT support by enhancing agent productivity and streamlining workflows through automation, real-time insights, and governed generative AI. With proactive self-healing capabilities and omnichannel support, it ensures faster issue resolution and a seamless user experience. From incident response to VIP support, this innovative approach optimizes service delivery, reducing downtime and empowering employees to stay productive. Discover how the Next-Gen Service Desk can transform your IT operations and boost overall business performance.

Unisys Experience-as-a-Service (XaaS)

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Traditional service-level agreements (SLAs) and their key performance indicators (KPIs) may suggest “what to do.” But those suggestions typically have little connection to the actual employee experience. This is because SLA metrics do not align with modern methods, such as continuous delivery that requires constant adjustment based on experience and outcomes. As a result, new experience-oriented frameworks are becoming indispensable in modern working environments. Unisys Experience-as-a-Service (XaaS) enables enterprises to pivot from traditional IT service delivery to provide a consistent and meaningful employee experience to help drive business value.

Unisys Device Subscription Service (DSS)

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Given how critical corporate devices are for productivity, employees expect minimal interruptions to their work during device refreshes and service interruptions. Your digital workforce also requires ready access to the latest technology tools, accessories and features. Unisys Device Subscription Service (DSS) offers device-as-a-service, providing end-to-end asset life cycle management from demand forecasting and provisioning to recovery and retirement. Beyond enabling a better employee experience for increased productivity, DSS offers your enterprise device flexibility and a predictable cost model.

Unisys Enterprise Service Management

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Consistently delivering excellent technology support services requires a dedicated allocation of resources, processes and technology. Yet, the resources that provide these services are often diverted due to competing business priorities. In such cases, a service management solution provided by a qualified provider can enhance your capabilities without overburdening your in-house resources. Unisys Enterprise Service Management offers a comprehensive, secure and modular approach to managing IT services. The process begins by assessing your service objectives and maturity level. The solution encompasses technology and process consulting, program implementation, platform management and continuous process improvement. You can deploy capabilities like automated workflows, self-service portals and real-time analytics as needed – providing full visibility.