snow or service now is a very diverse ticketing tool and highly customisable. It serves the purpose of change management, incident management nicely as well as the API helps to automate it so that we can create some self enable forums as well
AK
Aditya K.
Lead Software Engineer at airtel X Labs |EX-Atlassian|Ex-Cloudera|Ex-Barclays|Ex-Infosys
Service now is highly customisable. We have made so many change and approval processes automated using SNOW.
Also, the snow ui is easy to use and self explanatory
The generation and communication of invoices were never this easy. It displays data in such easy to understand and readable format it makes work very easy. The number of features provided are also very useful and abundant and help in doing all kinds of tasks.
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