The setup process has been relatively easy and pretty much plug and play, apart from the linguistic resources, which do take a bit of effort on our part (as expected). The results have been really good with a significant decrease in backlog cases and no decrease in quality.

To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved. On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.

I have great experience from the business discussion until the post support. The account managers , developers and customer support teams are resourceful and very responsibe towards my requests. I am very happy with the services and their professionalism.