It's actually the mix of different aspects. A great tool with all the features your would expect from a social listening tool. But it's also the customer focussed approach, starting with an intuitive onboarding (video course) and going on with helpful and personal support. They also come up with new ideas of how to improve the customer experience and the tool use.

The scope and display options of the interface

- Great customer Support which makes it very easy to get started - possibility to set up various searches for one topic - having this option you can create an overall search for a broad topic and on top set up smaller, more defined searches to get more insight Information. - Report function is very practicle and easy to use - big plus for this - Translation - all findings can be translated via Google translator, which helps us understand every single post without any extra effort - We were able to test the System before starting working with it in a Long term. This gave us a great idea how the System works and what it could offer.