Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Universal co-browsing across all digital platforms, including web, native mobile iOS and Android apps, third-party apps and PDF content. Flexible: APIs and a range of configuration options to seamlessly integrate into existing workflows. Trusted: Private by default, compliant data redaction, session replays for auditability and self-hosting options.
The sales team started to use it without training, easy to set up and adopt. Great support from the sales team and the service team. The conversations can be logged manually or automatically, and the visual components bring the chat into the SFDC records. Great out-of-the-box dashboard, which provides insights on user adoption.
Customer service is amazing. Whenever you feel like you have a problem contact them, and your problem will be solved, making the experience of using Whatslly smoother
Whatslly is extremely useful and it is the exact tool that we are looking for - conveniently logging an activity with chat history saves so much time from our sales team and at the same time, improve our activity tracking. Highly recommended tool if you need a tool to "integrate" your Salesforce with Whatslly.
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