With our worldwide network of parcel lockers, we frequently receive a range of technical inquiries about locker operations and user questions in multiple languages. Our goal was to enable partners and clients to submit their specific requests and receive responses in their native languages. Tur.ai successfully tackled this challenge, significantly improving our initial contact resolution and automating routine tasks for our agents. This shift allowed them to focus more on work they truly enjoy.

Tur.ai has significantly enhanced our customer support by integrating smoothly with our existing systems, enabling our non-technical staff to efficiently automate and improve our parcel locker services. The platform’s out-of-the-box capabilities allow for easy connection of data sources and collaborative design of data-driven processes through a conversational co-pilot. This user-friendly interface delivers practical insights and aids in process optimization, with a range of automations for workflow orchestration and task management. Particularly valuable is the fully automated AI training process, which foregoes the need for AI specialists and markedly speeds up our time to value.