Trengo provides a technical bridge between the customer and our sales advisors. Previously, a customer could not directly reach a sales advisor, but thanks to Trengo, this is now possible. This effectively narrows the gap between customers and our sales team. The AI routing is also excellent, as it allows you to assign everyone to specific teams. This ensures that most chats are directed to the right team straight away, eliminating any confusion! Finally, I think the customer support is absolutely excellent. I have been assigned a contact person from Trengo, her name is Charlotte, and she’s fantastic! I can easily reach her throughout the week, and we have a weekly meeting to discuss any points we might want to adjust and to ask for feedback. The onboarding process is extremely well organized, so you don’t have to worry about a thing!

The interface is very easy to navigate, even for team members with limited technical experience. Centralizing communication channels like chat and WhatsApp in one inbox has helped us respond to our customers faster and more efficiently. Also, the onboarding process was great! We've had regular and efficient sessions that made implementation easier.

It is nice to receive all communication in one place. This way, everyone can see what is happening, we don't miss any important information, and we can help the visitors quickly. Additionally, I found the onboarding with Charlotte to be very pleasant. The meetings were efficient and regular, which made the implementation of Trengo proceed quickly. Finally, I want to add that the communication with Charlotte was always very smooth, clear, and honest. I am sorry that we have to say goodbye, but I have every confidence that her successor will help me just as well.