First and foremost the people within the company. They care and it shows in how they carry themselves. As far as the software, robust yet simple. There are so many software tools out there that can be used for employee training and onboarding but they often do a lot of other things besides just that making them clunky or difficult to use. Trainual has a very narrow focus and their goal is to make knowledge transfer a simple and seemless process across companies of all sizes and industries. :)

Trainual is great for training new Team Members after hiring! We use Trainual to onboard and train them on the various aspects of our business. It took some work to add all our SOPs to the database, but with that in our rearview mirror, it's been smooth sailing. Trainual is also useful for documenting infrequent processes, such as how to assemble our Christmas decorations each holiday season. Their customer support is pretty solid. I've brought a few requests their way, and they usually have them solved within a couple days. Trainual is an integral part of our business, and we use it daily to document procedures and keep our team fully trained.

It significantly reduces my time as the company owner in training new employees and the sections are easy to edit when our SOP changes.