After using a variety of CRM systems throughout my career, Tracker RMS is intuitive, functional, wonderfully customizable, and practical to use for collecting, sorting, and reporting on data. The timesheet entry, editing, approval, and payment process is impressive and not overly technical, making it easier to gain buy-in from colleagues, candidates, consultants, etc. One of the most significant benefits of the platform and company behind the software is exceptional account management. Most of my career experience focused on customer success, and now, I have high standards when it comes to the level of support I receive as a client. Our dedicated account manager is responsive, intelligent, and tech-savvy. More importantly, she is genuinely friendly, an active listener, effective communicator, and educates me and our team when we get stuck.

What I like best about Tracker is the ability to add custom fields, which in turn can also be used in the report building function.

Extremely user-friendly, excellent training (Courtney our trainer is so knowledgeable, accessible, friendly and responsive!), great visual presentation and efficient.