Honestly, Tock looked good until we implemented it and realized the system is configured to support high-pressure upgrades for features that were billed as included during sales process. The customer support is there to support keeping you locked into your contract when you complain that features billed as "in tier" don't end up being included. When you try to cancel, they go into defensive/aggressive mode and refuse to cooperate despite evidence the issues are on their end.

Tock's interface is super easy to understand and use. Anyone who has had experienceusing any other interface will be able to easily understand and comprehend Tock. As a business, we can contact guests via text message, which is easier than a phone call on a Friday night.

I enjoy how quickly we get support responses. I have always said that you can tell Tock is a tech company founded by and for Hospitality professionals. I enjoy that Tock is highly customizable and valuse efficiency in terms of duplicating experiences, communication preferences, item pricing, etc.