Timecounts is really user friendly! It offers a Help Center with guided videos that can help guide you through learning how to operate and navigate the system. Even better if you need extra guidance there are Timecounts agents on standby ready to help you with a simple click on the always visible messenger icon! Another great attribute of Timecounts is you can sign up volunteers that are less confident doing things online, those that feel less tech savvy. Once you know the availability of your volunteers you can begin choosing what shifts works best for them so long as they sign up with their email. Shortly after the volunteer will receive a conformation email on their end. The icons on the side of page are also there to guide you to different pages you may need, whether it's creating an event, building your schedule, checking analytics, checking or sending a message. Lastly, TImecounts is open to suggestions to improve the system making it easier for all!

Very user-friendly and great customer service!

The customer support is unparallel. I have had a lot of questions that were answered or addressed between 10 minutes and 24 hours. Very impressive.